[Resolved]  Next Showroom — No Response for product replacement

Address:

Thane, Maharashtra

LCD Problem faulty product delivered
Hi, I have purchased a Videocon D2H 32 inches LCD from Next showroom at Kalyan west on 22nd May 2010. From the day we received the product it goes off all of a sudden while we are watching the LCD transmission. We logged almost 8-9 complaints, no one came from Next service, every time engineer comes from Videocon do some settings as a week after again it goes off some times. They have replaced PCB also once. Now again the same issue is occurred and they sent a TV engineer who never attended LCD issues but he told that again the PCB has gone faulty & need to get replaced. It’s a pain for us. That it never been resolved for once. Videocon engineer itself said that sir this product is faulty & get it replaced in warranty period only but Next service is not responding to us.
Also while we purchased LCD there was a scheme that a money back bond will be given to us and if after 6 years we want to make a buy back offer for new LCD the cash value of this product will be 11,000/-. still after 8 months we haven’t received that Bond papers from next showroom.
The Next showroom is never respond on calls for issues and always diverts us to Videocon only.

Ratnadeep Shere.
Thane. Maharashtra.