[Resolved] Nike — Nike has a brand, and it is not living up to it

[Resolved] Nike — Nike has a brand, and it is not living up to it

S Syed Raheel Hussain Hashmi

Nike stores in India are providing wrong information. I went to a Nike store and purchased Nike running shoes (these are my 6th pair of Nike shoes.). I asked the sales man,"Are the same models available in US?". The response was that "Models are made as per terrain etc. which are specific to India". Based on this purchased the shoe, but reality is it is same as in USA and the price differential is over 60%. I wanted to give the shoes back to the store but the store manager responded in a negative way. Calling up Nike's office doesn't help as well. I mailed them and called them 100 times, they did not respond. The regional manager says call me after half an hour and never is available after half an hour. I am surprised by their not responding. Nike has a brand, and it is not living up to it. Based on false information they sell goods in Indian stores.And also don't respond to the customer care. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

srini vasan .v

from Chennai, Tamil Nadu

hi im a footwear retailer from tnad, the complaint is true here, in india all multinational footwear r not guaranteed by producer, even for us (footwear dealing shop)also, we itself bear the cost of service or replace ment.

Sivakumar

Dear Sir,
Am Sivakumar, i bought nike sandals for Rs.2200 in chennai(India) 2 months back.Now am in Singapore for job purpose. When the sandal get wets it's discoloring and all my trousers get wasted due to discoloring.

My Question is how it is possible with the world wide brand? If it happens like this how it is possible for you to compete with Adidas and Reebok.Its ridiculous. Is this the way to treat your customers.Even the basic things in not in your brand.

Below is the address where is bought nike sandals

SHRIVARI AND Co.,
G-13, CHALLA MALL,
No.11 & 12, SIR THIAGARAYA ROAD,
PONDY BAZAAR, T-NAGAR,
CHENNAI-600017,
TAMIL NADU,
INDIA.
PH-No.[protected]

Invoice No.-5665, dated on 21.04.2008

Nike is a worldwide network so i hope you will consider my feedback and replace my sandals in singapore itself.

Thanks & Regards,
Sivakumar.D

Manish Thakker

from Shahkot, Punjab

Hello, I am Manish Thakker, I purchase Nike sport shoes from vadodara. Gujarat.Nidhi enterprise Alkapuri..vadoadar it cost me @1600 Rs.. after a week i show that bottom shol is seprated from shoe I had complited though phone but not getting proper reply..

I hope some way pass this msg to company and get replacement..I appeal to all customber dont go for brand name..it is not always trusted.this is my second experience with NIke..I had purchased for diwli festival but i am so sad from responce of the company...atleast international brand should not do this kind of malpractice with customber

Good Luck to all

abhishek sharma

from Jaipur, Rajasthan

I bought a NIKE T shirt from a nike store, varanai, India, just after 15 days and 1 wash the colour of the t shirt got faded, I returned the t shirt to the same store but he showed reluctance in giving positive response, after argument he sent it in the companies head office bangalor, India, the t shirt came unchanged, I remained with no clues.
I am sendin u a few snaps of the shirt how badly its faded .
now guys its upto u i[censored] want to go with the brand .

vikramjeet singh

from Delhi, Delhi

i bought a nike shoe 10 days back...n guess wat...shoe soul came out after just 10 days...and wat is not believeable is that store is not ready to replace it...if anybody from the nike department is reading this then let me tell you that this time u guys r in real trouble...just wait n watch u'll cum to no byurself...this brand is goin down guys...dnt ever ever go for nike ...trust me u'll regret...

gaurav sapra

from Jammu, Jammu and Kashmir

Dear Sir

I am a small but a very important customer of your company. I have purchased more than 10 pair of NIKE shoes as I strongly believe in brand loyalty and I don’t purchase any other brands shoes. But now I think I will shift over to some other brand after what I have experienced this time. I purchase a NIKE shoe on 14th Feb. 2009 from your authorized Nike showroom named Nike J&K REGD. Jammu j&k. Bill no. 4954. and from the very next week my left shoe has started making a horrible sound I complaint to the dealer so many times but he does not have any answer to my complaint and nor he is taking any responsibility of the same. Such a huge company and such a poor service it’s really a shame. I want immediate action on my complaint if you want to save dignity of the worlds biggest shoe brand.

Waiting for your reply.

Gaurav Sapra
Mob: [protected], [protected]
Jammu J&K