[Resolved]  Nike Shoes — Complaint against bad quality shoes..!!

I purchased a pair of shoes from Nike showroom around 4 months back with a warranty of 6 months. But within the three months (after buying the shoes) it got damaged. I visited the Nike store from where I purchased these shoes and asked them to replace the shoes (as the shoes got damaged due to quality issue). In a response, I was asked to wait for 3 days as they need to liaise this issue with Nike consumer care and once they will get the confirmation from them, they will replace the shoes. But 3 days later when I approached them I was told that these shoes cannot be replace as these shoes got damaged due to bear and tear (which is not the case).These shoes are at very good condition and I rarely wear. Also only one part of the shoes got damaged where as other shoes is absolutely good, which shows that these shoes has a quality issue. But when I raised the same question to Nike stored guys then they asked me to liaise it with Nike consumer care. I sent a mail (4 days back) along with factual information to Nike consumer care team and requested them to replace the shoes. But even after sending couple of follow up mails, no one has responded.

I tried to call them many time and sent more then 10 follow up mail, but not one has responded yet. Their consumer care people are not bother about the consumer at all.
Nike is just a brand but after sales services are very bad.

Regards,
Ravi Kant
Cont No [protected]

Dear Sir/Madam,
>
> Sub: Pain in the right
> leg (foot)after using Nike Shoes-reg
> Ref: Defect code no
>[protected]UK-8./
> Customer's claim
> settlement Slip # 9855/07.04.13
>
> Please refer to the
> stated subject.I have purchased the above mentioned pair of
> shoes from your retail outlet in In-orbit Mall at Vashi
> paying Rs . 12, 995/- (considered to be the best running
> shoes of the brand)
> After one single use of the shoes for 2 hours my
> right foot started paining . the pain has persisted even
> today (little over a month ) . I have visited the Doctor
> orthopedics who advised me to go for a X-ray. there is no
> fracture but the Doctor has prescribed certain strong pain
> killer tablet and spray.
>
> I have to state that that I am a
> regular jogger/runner. my average run per is approximately
> 6-8 KM.For the last one month, due the pain I am not even
> able to properly walk.Further the persistent pain has
> caused mental agony.
>
> In view of the above, I am looking forward
> for at least complete refund of my money that I have paid Rs
> 12, 995/- if not the added medical expenses undertaken
> and the cost of invaluable mental agony.
>
> Thank You.
>
> Yours Sincerely.
> Shubhendu S Patnaik .
>.
> Phone # [protected] / [protected]
>

i purchased the nike T90 studs on 07/04/2013 from Rcity mall phase2, ghatkopar, mumbai. i am given a 6 month warranty but a part of my soul has already come off. i looking forward for a replacement. please contact me at saurabh002.[protected]@gmail.com
VAT TIN NO:[protected]

hi !
i purchases nike sohes art no[protected] price-2995 from tohana distt- fatehabadon date[protected] size uk 9 with bill no -651 . i purchase in last
1 month 15 days but still it got damage.



hopefully looking
regards,
ashwani devna
cont no-[protected], [protected]
email [protected]@gmail.com

The manager,
I am seriously disappointed at the way I was embarrased last week. I was in bangalore for a holiday with friends and guess what? As I was walking, my nike shoes gave way. The sole came off. My nike was something I was boasting about to all my friends. I am a regular consumer of nike and would vouch for it anytime but not anymore. I took it to a store here in chennai and they just cut a sorry face. Actually I am sorry for nike to tell them they are the upscale product and yet their shoes wont stay beyond the fifth day o[censored]sage. I look forward to a replacement or service.
Sincerely,
Dr. Subiksha
[protected]

I have similar complaint. The showroom does not even take the shoes for repair. They are asking me to go to some cobbler in Pune Camp and get it repaired. we do not expect such indifference from company like Nike.

I bought a nike shoes, after two weeks cheked by the falt in shoes, I bought the shoes in Dist. Bhiwani, pls, change by the my shoes. my mobile. no [protected]

complain for shoes - shoes

Hi,

My name is Akash singh. I bought a shoes worth Rs. 4095/- from your gorakhpur store the shoe is tear from his net in three month I given back that shoes to the same store after a week they given back to me a new shoe worth Rs-4995 date 11 feb 2014 place. the new shoe is also tear from same place in three month.So its a request from you to take an imediet action.

Bill no is-NK[protected]

Please take action agenst it.

Akash singh
([protected])
([protected])

Hi, I purchased Nike shoes from SSIPLRetail Ltd, Phoenix Market
City, Bangalore on March 31st, 2014. Item code is[protected].It
is around two and half month I am using this product. After one and
half month time duration shoes has started tearing. I am attaching
images for the same. It is very surprising and annoying to see this. I
have purchased shoes for Rs. 6495/- and I do not see any return on
investment. I have chosen to purchase shoes from Nike for the first time
and thought that being a leading brand in the market the quality of the
product would be very good.But at this point in time I am
carrying a very bad impression about the company. I have being using
product from other leading brand such as Bata, Adidas, and Liberty, but
have never faced such a bad quality issue.I agree that wear and rear would always be their in the product, but not no so early. I
think either retailer is stocking duplicate products OR Nike, India is
not manufacturing good quality product. With the first time purchase I
have lost trust over the company. Very shabby and shameful image for the
world leading brand.I urge Nike to work on this and try to
increase customer satisfaction rather than make them feel that they have
wasted their money in buying Nike product.Please investigate this matter and provide me replacement.Regards, Nitin Malhotra

Dear Mr. Sudipta,

I am in state of shock to see such reply from a reputed company.

It is unbelievable that Nike is refusing to replace its product which got defective in couple of months just because the product was purchased in "Sales" !!!

This means:

- Nike is selling sub standard products during Sales.
- NIke is not sure that these products will last even 6 months of warranty period.
- One should not buy products of Nike during "Sales" as they are of inferior quality and come with no warranty.

You will be surprised to know that products which are copy of Nike and available at 1/4th price of Nike last much longer than original Nike products. I have not spent 400-500 Rs for this shoe, i have paid over Rs 3200/- and shoe didn't last for even 6 months.

Attached herewith some pictures of the shoe, which have become non-wearable in couple of months. I would request you to review your decision and do the needful.

Thanks for your understanding and cooperation.

Best regards,

Amit Sethi


From: Consumercare India <Consumercare.[protected]@nike.com>
Sent: Fri, 22 Aug 2014 10:36:19
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Cc: Nike Zirakpur <nik.[protected]@ssipl.in>
Subject: Re: Exchange refused by Nike Outlet
Dear Mr. Sethi,

Thank you for writing to us.

We understand from the retail receipt that the product is purchased on a discount of 30% on the MRP, and the same is not considered for claims as per the Nike Consumercare policies.

We wish to inform you that it is mentioned on the retail receipt as well that warranty and claim is “Not valid for sale merchandise”.

We appreciate that a person of your stature has faith in Nike and we are happy to respond to your queries & requests. Unfortunately, we are bound by our consumer care policies and cannot deviate from the same, which you will appreciate has been developed after due consideration for our products, consumers and global experiences.

In this instance, as per information provided by you, we regret we are unable to service your claim.

For more reference on the Nike Consumercare policies, we request you to refer to the below mentioned link:

http://www.nike.com/nikeos/p/nike/en_IN/?ref=

Best Regards,
Sudipta

Nike Consumercare Policies @ http://www.nike.com/nikeos/p/nike/en_IN/?ref=

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Monday, August 18, 2014 1:03 PM
To: Consumercare India
Cc: amitsethi13
Subject: Exchange refused by Nike Outlet

Dear Sir,

I bought a pair of shoes for my son on 30th March 14 form Nike Show room located near Chandigarh, India.
And I paid Rs 3286/- for the same.

With in 5 months the left shoe is found torn at front. The picture of torn shoe is attached herewith. It is really surprising that a product of reputed brand is in such condition with in short period.

When i visited the same Nike showroom today, they simply refused to exchange or even attend me saying that shoe was bought under sales. And as per their Nike policy the items bought under sales bear no warranty. When i asked them to show the Nike policy, they showed me a picture frame where nothing like this was mentioned. (The pic of policy is also attached herewith).

The Nike showroom staff refused to help and asked me to contact the customer care.

It is very unfortunate that due to certain people's behaviour the reputation of good brand is spoiled.

I request you to please look into the matter and do the needful.

Thanks and regards,

Amit Sethi

Ph -0091 [protected]

i am tenzinlekmo, i have a complaint regardig your shoe nike airmax 90. i bought that shoe for 7500 on 12-nov-2014. almost 4 months ago but today its out sole is about to saperate and i want to change the shoe or replacement with other nnike shoe. thaks for your kind help.
my facebook id is [protected]@yahoo.com and my phone no. is [protected].
from dev crockery store
shop no. b-26 connaught place
new delhi-110001, phone no[protected]
invoice no[protected]

Dated : 05.09.2016
To,
The Manager,

Subject : Complaint of NIKE SHOES.

We bought running shoes from "NIKE" (No :[protected],[protected] on 21 August 2016 from the NIKE STORE based in Rang Puri, Nike Factory Store, Kapil Agency, 310/2, 331/2, 336/17, Rang Puri, New Delhi-110037, Bill No. S16/16093, Dated 21/08/2016 Its not even been a 15 days now and the pasting of the shoes has come out completely bad condition from all sides.

The shoes are not upto the mark the way the holes has come out from all sides. I would request for a REPLACEMENT for my shoes at the earliest possible as they are torn off and the pasting has come out from the all sides which is a "Black Spot" for such an expensive brand like NIKE as repairing or servicing the shoes wont serve the purpose. We don’t expect such quality of shoes from a company like NIKE after paying so much. We would rather request people not to buy shoes from a company like NIKE where the quality of shoes is so poor that it does not even last for one year even after you spend so much.
Expecting a satisfactory reply at the earliest from your side.

Thanx
AJAY KUMAR SHARMA
Mobile : [protected], [protected]

I have bought two pairs of Nike shoes and both pairs have let go from the soles I feel these shoes cost too much to not even last a year they both was Nike air with the pump in the tongue