Nokia India Complaints & Reviews

Respected Sir,
I bought a Nokia Mobile Handset Model no.5130 IMEI NO.[protected] on 20.05.2009 from Meher Communications, 4B, Raj Plaza, Rajpur Road, Dehra Dun.From the very first day it started giving hanging problem while operating it for any purpose.On the next day we deposited it to service centre in Dehra Dun and they returned it the following day, but the problem remained the same.Again and again we deposited it for repair, but the problem remainrd the same.Last time it was deposited to the Nokia Service Centre on27.06.2009 and it is still with them.
On getting repaired again and again, it got scratches at many placecs and all the charm o[censored]sing a mobile set for the first time in life, that too as a reward from my parents on securing 94% marks in my ICSE examination, is lost and i am completely disappointed with Nokia company whom I prefered for its goodwill.
Now I request you to kindly replace it with another new set of the same.I believe my complaint will be paid attention soon.
Regards... Vinayak Sharma
38, Subhash Road,
Dehra Dun.

I've given my handset 7310 on 9th June 09, they din't repiar the phone and din't even inform me and now when i've called them on 30th June 09 they told me that it can't be repaired.
This is horrible and they people don't have any kind of regret for the same.
My Job sheet no is 609/57

Hello Sir,
Nokia care people are ruthless, they dont know how to beahve with the customers, the standard of the centre is horrible and their services are pathetic.
On 9th of June i've given my Handset 7310 for repair actually its keypad was not working, on checking the phone they said thatit is tempered & will be chargeble. I agreed to pay Rs. 650/- as repair charges, the commited they'll repair & retuen within a week, i never got any call from their side and whenever i call them they used to say it will take another 4-5 days. Now this the heights when I called them on 30th of June 09, a very rude person said that this can't be repaired, he himself was shocked that they didn't inform me for that and its about a month.
Now these people are very careless, why these centre are called NOKIA CARE, these should be called NOKIA TORTURE CENTRE.
I just want my phone should be repaired.

Hi,
I recently bought Nokia 3120 Classic Mobile one month back from Hypercity Mall.Malad, Mumbai-64.
And this set is giving lots of problem.When I receive a call or call any one, I can not hear others voice.I have to put the phone on Loudspeaker in order to hear it.The biggest problem with this mobile is that the sounds keep on decreasing while talking.And If I keep on talking on phone on loudspeaker, the battery diminishes fast.I have seen lot of people going to Nokia Custmer care but failed to get any solution.
What should I possibly do?

Regards,
Pankaj Sharma
Atos Origin

SIR/MADAM,

AS IF IM FROM POOR FAMILY, EDUCATED I DID COPLAINT / ASKD YOU ABOUT THIS
BUT YOU ARE ALSO NOT REPLIED ME BACK. TH COMPANY MANAGER CALLED ME AND ASKED
16000 RUPES TO PAY. PRESENTLY I DINT HAVE THAT MUCH MONEY SO I DNT PAID TO ACT NAMED POOJA.TAMUNG ACCOUNT NO[protected]. ICICI BANK.
IF YOU INSIST ME GO FURTHER THEN TOMORROW SOME HOW I ARRENGE MONEY AND GIVE TO THEM. KINDLY DO THE NEED FUL.
THE INFORMER FROM U.K.
NAME : DR.THMAS PAINE
MOBILE NO:[protected]
MAIL ID :[protected]@yahoo.co.uk
KINDLY DO THE NEED FUL.
[protected][protected][protected][protected][protected][protected]--
FROM INDIAN
MALLIKARJUN.D.MAGADUM
MOB NO [protected]

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

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Why is this spam/nonspam?NOKIA N' SERIES ONLINE PROMOTIONNOKIA UK PROMOTION 42 Park Avenue, Barbourne, Worcester, United Kingdom. Cong...
Jun 22 (7 days ago)

NOKIA N' SERIES ONLINE PROMOTION to me
show details Jun 22 (7 days ago) Reply


fromNOKIA N' SERIES ONLINE PROMOTION <[protected]@live.com>
tomagadum.[protected]@gmail.com

dateMon, Jun 22, 2009 at 7:30 PM
subjectDELIVERY AND ITS PROCESS
mailed-bylive.com

hide details Jun 22 (7 days ago) Reply





NOKIA UK PROMOTION
42 Park Avenue,
Barbourne, Worcester, United Kingdom.
Congratulation,

File No: Ref Nº.: UKL/74-A[protected]

ATTN: Winner, Dr.MALLIKARJUN.D.MAGADUM

We have confirmed your details and verification. You have choosen second option (CASHIERS CHEQUE)A winning Cheque has been issued in your name by Nokia Incoperation board and also a certificate of prize claims will be sent along side with your mobile handset via International Diplomatic Delivery(IDS) United Kingdom department in which your winnings has been sent to for delivery to your residence.


Our representative/delegate will deliver your prize won in cheque to your home address as well as other legal document along with a Nokia N93i. (Wedneday 24th June 2009) You will be responsible for the custom/Immigration clearance charges of sixteen thousand indian rupees(16000 inr) that will be paid at the airport on his arrival. On his arrival to India he will call you and guide you on how to pay the custom/Immigration clearance charges of sixteen thousand indian rupees directly into the custom account before he can be granted to come to you home to deliver the cheque and documents to you and take you to the bank to cash the money.The custom/immigration clearance charges of sixteen thousand indian rupees will be paid first at the airport before you get the cheque in your hands.

For your information Your winning draft has been securely sealed and packed for security reasons which makes it impossible for anyone to view it until it’s been delivered to you and there are some document you have to sign after you have receive the prize.

As you already know that it is not possible for deduction to be made from your winning prize.

Do confirm this mail by call or send us a mail so we commence the delivery.

Yours Sincerely,
Mr.James Keegan (Esq)
+44 [protected]
Accredited Fiduciary Agent
Confidentiality Notice:

Please note that this email and any files that may be attached to it is/are confidential and is/are intended for the sole use of the individual(s) or entity (is) to which it/they is/are addressed. Any use, distribution, copying or disclosure by any other person or entity is strictly prohibited under applicable law(s).Opinions, conclusions and other information in this message that do not relate to official business of NOKIA N' SERIES ONLINE PROMOTIONand insurance shall be understood to be neither given nor endorsed by NOKIA N' SERIES ONLINE PROMOTION finance and insurance when addressed to concern finance and insurance clients; and any information contained in this email is subject to the terms and conditions of the governing client's contract(s).

I have purchased Nokia 1208 Black handset ( IMEI: [protected]) from "ESSAR TELECOM RETAIL LTD, SHOP NO.3/4, JEETEN C.H.S, OPP SARSWAT BANK, KALYAN MURBAD ROAD, KALYAN (W), TAX INVOICE NO. MH/01034/00001/8899 DTD. 01-11-09.

After 8 months its giving problem and getting off most of the time. When I went to NOKIA care service centre at Kalyan-Syndicate (Kalyan Murbad Raod, Kalyan-w) they are demanding service charges within gauaratee-warrantee period.

I did`nt understand How you can charge service amt for handset in warrantee period and then what about 1 year warrantee what you have given to customer?
Now my handset is not working from last 15 days, your customer care people are not supporting they want their service charges only and also not confirming what is the actual problem and also not trying to resolve the problem.

Kindly look into the matter very seriously, such type irresponsible service we are expected from NOKIA company.

Thanks & Regards,

Sase Ramesh
([protected])

Hi
I have bought a Nokia 1108 in 2006 by an authorized dealer of Nokia. I can see my 15 digit IMEI numer in my cell but i am getting message from my service provider(idea) that my IMEI number is invalid and my services will be bared. Why should i suffer for this invalid IMEI issue if i have bought it from recognised company like Nokia.

Thanks
Anand

My name is Surendra Singh. I was using a Nokia 5800 Xpress Music which was purchased from The Mobile Store Limited, Sahibabad Ghaziabad. 201005 on 17/01/2009. The mobile was working till may 25/05/2009. On next day when i was using the mobile the phone screen was sudenly got some lines and display got disturb. Then i visited to Nokia Care center Gulati Communications 90, Bhagat Singh Market New Delhi, on 30th of May and they said the handset need to send our head office for repair and it'll take 12 days time(12 June 2009) period to get it fixed.

On 12th of May when i visited to the center they handed me my handset and said your problem is fixed and your handset is working but when i place my bettery and sim on phone and I found that my phone camera is not working. Strange it was working before and there was no problem in it. When i notice it to them they again checked it and said we need to send it again to our headoffice and again they asked for 12 days time (24th June 2009) frame. When i talked to customer care cneter of nokia they said your handset need to be under observation for 3 days and they said to wait till 29th june 2009 and I said OK. On 29th when i called to nokia care they said that handset is replaced and sended to nokia care on 25th june 2009. Now the situation is that when i called to nokia care they keep repeating that your handset is on transit and we are waiting for it when i called to nokia customer care they told me that your handset is delivered and please check with nokia care. I am still waiting for my phone. So I kindly request to consumer court to help me in thin matter and provide me some clam from the above company what i have got loss in my business.

Nokia Coustomer care is in banglore and i have to call each time on STD number and they put me hold for 10-15 mins everytime. My phone is still there so i m not able to check my emails and all on the way due to this i m getting lose in my business. I am fed up with keep calling them and getting the same reply. I want to bring them on court and i want to take a proper action against them.

i am using this mobile set more or less 3 years. now i find the back plane of the set become oval shaped. the back cover become very tight to open. after opening with much effort i find the battery(sl no[protected] N433D20404350, made in china) become deshaped. the battery become discharged during conversation. this set was purchased along with another 3 sets & they are used simulteniously in bsnl department. so it is requested to see the said battery whether defective or not & if found faulty it may be replaced by a new one. my address is : joydeep bose, jto/tm/tb, o/o, the sde/tm/tb, telephone bhavan, 5th flr (annex bldg), 34, b.b.d.bag, kolkata-700001. hoping for your earlier response. thanking you.
yours faithfully,
joydeep bose,
cell no.[protected].

I am trying to do each thing what the customer executive says but i didnt get any gprs settings. Please give me automatic settings

sir
My nokia 5300 phone is not recognizing the voice and is under warranty. It seems there is some problem with the microphone. There is no other problem in the phone as of now. i went to the nokia care centre and after nearly 1 hr of shoving, they finally told me that my phone is liquid damaged. i continuously insisted that never ever any drop of liquid seeped inside. But finally i had to acquiesce that "my phone was liquid damaged" as i had no other option. They were very ill-mannered and ill-bred. The manager even went to the extent of telling me to take my phone back. But the story doesn't end here.
When i told them to repare the phone, the engineer finally came up and told me that there is some dust problem in the microphone and it needs to be replaced. i asked them to change the microphone as my phone is under warranty and dust et al is well covered under warranty. But he refused to do that, saying as they had detected liquid problem earlier, they wont cover this under warranty. this made me furious. i asked them what the hell has microphone's dust problem to do with the liquid problem. But instead of giving any valid reasons they just refused it rudely. i was shocked as any other logical person would be.
i asked them finally what are they going to do if i give them for repair. they told that they would be changing the microphone which has got a dust problem. so i took the phone back as it was no point talking to them anymore.
Now its very conspicuous that they were trying to make a fool out of me. they were changing the microphone and telling that some part of the phone is liquid damaged but that part is working very fine and because of that part where according to them liquid seeped in, they wont give warranty on microphone which has nothing to do with liquid damage. i am still not able to believe how can a brand like nokia give such a ridiculous solution to the problem for a mere microphone. i am furnishing all the relevant details below:
Pratish Raj
Nokia 5300
IMEI no: [protected]
Warranty expires on 12/07/09

The centre which is cheating people has got the following address:
Nokia care centre
opp. Impcops hospital
LB road Adyar chennai

This is regarding an issue with Nokia N79 Handset (IMEI No-[protected]) which I have purchased on[protected]Saturday)

round about 9:00PM from Hot Spot Sec-17, Faridabad. When I inserted my sim card at my home in the phone, a message appeared

and phone gone in Offline mode automaticaly. Next Day was Sunday and I didn't have choice untill wait for Monday.

Monday arround 1:30PM[protected] I visied Nokia Care located at Nehru Ground, Faridabad. After all inspection they asked me

to submitt the phone for software upgrade and committed delivery by evening 6:00PM (Job Sheet No[protected]/090518/47).

Same day I again visited Nokia Care, It was told to me that the problem is with the Hardware and not with the software and it

need to be send to Nokia Head Office, Noida and committed delivery by 15 Days.

After 15days when I again visited then found a swap of another "Used N79 Handset" with different color (Grey) and bad

condition. After a worst debate I was again asked for another 8 to 10 days to get back my Handset by the representative.

And then after five days I got a call from Nokia Care Faridabad that Nokia doesn't have N79 in Stock and I will have to

compromise with same Greay Used Handset which was offered me earlier.

I am in touch with Mr. Pankaj Bhangar (Manager Nokia Care Faridbad) for last 15 days but not got any appropriate answer.

I am a business man and using Nokia for last eight years on the basis of the performance, support and service. I was your

happy customer since then. The act of customer support and feedback from Nokia has forced me to go to CONSUMER FORUM as it is

effecting my business and daily activities. Since I can not wait anymore thus request you to either refund my money or

provide me the new working handset, failing to which legal formalities would be done.

As Nokia is of world class brand and belives in customer will appreciate my concern and my losses.

Waiting for your early reply action

Thanking You
Nasim Ahmad Saifi
[protected]
Vertex India Products
M.C.F-3434, Lane No-15,
Sanjay Colony, Sec-23,
Faridabad.
[protected]

Hi,
I have purchase nokia n73 on 11/01/09 having IMEI no. [protected]. But there are many problems with keys, joystick etc. such as keys of 1, 5, 6 are not working properly. Sometimes they work and sometimes they work abnormally. when I press 5 keys it automatically opens galary. And side keys of Galary and camera are also not working. Joystick is jam and it hangs while using. I am facing these problems from last two months. Phone is still in warranty period. I have given it for repair at nokia care, wardha twice. First time they kept phone with them for a week, then they said that there is a major problem and we have sent it to delhi for repair and it takes another 10 days. after 10 days I have visited to nokia care and they said that your phone is repaired and given back to me but on the next day I have encoutered with same problem. Again I have given it to nokia care for repair. Again they kept the phone for 4 days and returned saying that there is no problem with your phone. On the very next day I have faced same problem and given it to nokia care for repairing and this time they said to me that we have to send it to delhi for repairing.
I am contineously doing followup regarding my phone but employees of nokia care are not giving proper information and talking very rudely. They disconnect the phone before conversation ends. They are not giving me proper status of my phone that whether it is sent to delhi or not.
Somebody help me in this regard.

My N73 Mobile which IMEI no. is [protected], Ourchase from ASHA Collection, 64, 10 No. Stop, Bhopal, MP, India, Purchase Date 01-09-07, Bill No. 5133, Amount Rs. 17450.00 Only

Pl,
find my Above Cell Phone by IMEI no., and inform to me

m.s.chouhan

Dear Sir,

I have given my Nokia Cell 1650 to Nokia Customer care in Nigdi pune to repair.
In handset Charging Pin was broken and i have asked to replace the same.
during the hand set handover my cell sreen was in good condition and when i got the cell shoked to hear from the care exucutive that screen is damaged. I told him that this is happen during the repair.but the peoples have talking rubish languge and asking the proof of Ok screen.
This is very bad exprience with the exucutives.and second thing is to change the part of INR58 they charged me INR 85 which is not justified and also loss screen of cost Rs.600aprrox.

I thing nokia is not interested to give the good service but only interested in doing Profit to the business partners.

There are many indian Poor peoples facing this type of harreshment from Care centers.

Regards,
Sandip Patil

I PURCHASED THE NOKIA MOBILE 5310 AT AL BALAD MOBILE COMMUNICATIONS AI JEDDAH CASH BILL NO.03182 DT.13.12.08. I FOUND SMAAL DOT ON THE SCREEN AND MY CAMERA IS ALSO NOT CLEAR. I COTACTED THE COIMBATORE NOKIA CARE WHERE THEY SAID RS1900 WILL BE THE CHARGES AND YOU CAN COLLECT THE SET BY THE SAME DAY.EVEN AFTER 10 DAYS THEY NOT SOLVED THE PROBLEM AND THEY ARE NOT RESPONDING PROPERLY.
LET NOKAI OFFICIALS INTERVENT IN THIS PROBLEM, FAILING WHICH THIS ISSUE WILL BE TAKEN TO THE CONSUMER COURT.

22.06.2009
TO
NOKIA LIMITED
CUSTOMER CARE MANAGER, INDIA

Sub : Poor performance of Nokia Mobile set 3110C purchased on 25.09.2008

Dear Sir,
I would like to bring your kind attention that I had a very high expectation on your product as well as after sales service. While using the set and interacted with your service center I am now questioning my decision !

As far as the above mobile set is concerned, I had no difficulty o[censored]sing first FOUR months. Unfortunately, this set had developed problem of speaker failure. As a result I had to approach your authorized service center ( Tirupati Telecare, 87/B/15/1, G.T ROAD ( W ), Serampore, Hooghly, Chinsurah, West Bengal on 3rd February, 2009. I collected my set after 10 days ( approx ). Next problem occurred again in the month of May, 2009. Accordingly I again had visited your service center at Serampore on 28th May, 2009. This time I had gone with display problem. To my surprise, I was told on 2nd June, 2009 that display glass is a duplicate one. I am surprised how this can be defined in this manner after 4 days from the day of receiving the set by your authorized service center. I as a user of Nokia Mobile am not able to understand why I need to take trouble putting duplicate glass and visit your service center which is 25 km from my residence. I may conclude that if anything has gone wrong it has taken place either during manufacturing time or from your service center. To my surprise they had asked me to pay Rs. 1300.00 and get the display glass replaced.

I thought that I must inform you before taking any further action on this as their reaction on user / customer in this manner is not at all acceptable.

I am giving you the following details : -

Mobile set Nokia 3110C Graphite ( Battery No.[protected]. P323d[protected] set was cash purchased from M/s Sabir P.C.O cash memo no. 259 dated 25.09.2008. IEMI : [protected]

First service taken on 3rd February, 2009. – Job sheet number.[protected]/090203/51.
Second time for service support approached on 28th May, 2009 – Job Sheet number[protected]/090528/9 without any satisfactory result.

In view of the above experience on above product and service, I would request you to arrange replacement of mobile set with new one immediately. In case you suggest, I may go for other model for which additional cost may be arranged. I shall look forward your action on this.
Regards
Sudipto Ghosh

Block Mobile Phone
Dear Madam/Sir,

I lost my mobile on 26.06.2009. My mobile Serial No is EMEI [protected], Nokia 1600. Please block my mobile.

Kindly confirm me that my mobile is blocked.

Thanks & Regards,
G.BHARATH...

Dear sir,
Sir i've got a job from nokia london company and he told me to deposit 478pounds for the payment of my uk working visa and after that they asking me to deposit again for the payment for OWHC costly 950pounds for the completion of processing the visa. When i already gave them a money they told me again to deposit a 650pounds for the shipping fee of all my documents.As of now sir i dont give them a money for the shipping fee because i want to know sir if is it true that i have already a work permit and uk working visa?Here are the attached message from that people who sending me an email:
Dear Julius Castillo,

On Behalf of Nokia Mobile Company United Kingdom, We are very much please to have you as a staff in our Humble Company.

All we do need now is just a copy of your international passport which we already got a copy, we will forward it to agent that will be processing your visa.
We have sent to you a Job Contract Letter which you are expected to print out and sign and resend to us if you found the Offer suitable for your status, Please do this as soon as possible and if any more questions, You are always free to write or call us.


Best Wishes,
Dr. Ken Fisher.
[protected]

Dear Julius Castillo.

Thanks for writing us again.We will like you to know that you should not bother your self nor waste money on sending the Job Contract Letter through a Courier service.

All you have to do is just to sign the Contract Letter, Then scan and send it to us by E-mail and I believe that will be more convenient for you.

I will also like to know how far you have gone on your visa processing to enable us start the preparation of your Accommodation and flight ticket..


Best Regards,
Ken Fisher

We have Confirm Your Documents.
It is a condition of an international Working visa that you obtain and maintain Overseas Workers Health Cover (OWHC) for the duration of your Stay in United Kingdom. To make sure our International Worker meet this visa condition, We The Goverment will charge Overseas Workers Health Cover in Your days in The United Kingdom. As long as you are a Worker in The United KIngdom you will be covered by OWHC Worldcare, The United Kingdom preferred provider.

You will be required to pay your OWHC to United Kingdom by the Census Date (end of Year). If you fail to pay by the Census Date this will mean cancellation of Visa. You will be charged 975 Pounds per Year * (fees are subject to change)
However, International Office staff will require you to provide proof of cover by the Census Date. Upon evidence of your other health cover, United Kingdom will reverse the charge. As Goverment charges on a Yearly basis and we want to make sure you are insured, proof of cover and payment will be required each Year.

An international Worker who obtains and provides proof o[censored]nited Kingdom Permanent Residency prior to the Census Date will be eligible for a refund
Mr. Barrister Morgan Slam