Sir,
I am using Nokia 3310 and 6600 hand sets since 2003. As such I have purchased a “Nokia 2600c-2” hand set on 22/05/2008 from a dealer at Belgaum in Karnataka (ESN /IMEI No.[protected]-Cash Memo Copy Enclosed) with a belief and confidence that Nokia hand sets are the best hand sets.
Now I wish to bring to your kind notice regarding the performance of my newly purchased hand set “Nokia 2600c-2”.
After owning the hand set on 22/05/2008, the set was kept ON for charging at 9.00 pm on the same day and the charging was found completed after 12 hours i.e. next day morning .When the set was put to use in the morning, after some time it was found “hanging” ( Key pad Locked) showing particular display. So, in the after noon I contacted the dealer. The dealer opened and closed the rear cover and battery. Then the set was found ON and the dealer remarked that it was a minor problem and not to worry about this.
Then on-wards the hand set has started displaying (without connecting to the dialed or incoming number) “error in network” for outgoing calls and “not in coverage area / switched off” for incoming calls every now and then (not continuously).With the said problem, I used the set from 23/05/2008 to 27/05/2008 .Only when it started causing the above narrated problem continuously, I contacted the dealer again on 27/05/2008. The dealer advised me to change the simcard. Accordingly, I contacted the BSNL authorities and they informed me that the simcard is OK as it was working satisfactorily on the other sets. Hence, on the same day I approached the Nokia Care Local Service Center at Belgaum regarding the said complaint. The Center has accepted my complaint duly checking the sim on other set and taken over the set for attending complaints (Job Sheet No.[protected]/080527/74). Next day evening the set was given back to me with an instruction to replace the sim. Accordingly the new simcard is obtained from the BSNL authorities and it is inserted to the set on 29/05/2008 by the Nokia dealer from whom I have purchased the set.
The new sim was activated on 30/05/2008 in the morning. But the set has started giving some other problem i.e. it has started “automatic switching off” continuously. By observing the performance of the newly purchased set from the day one, it proves to be a defective set. On the same day it has been shown to the dealer. And the dealer has in turn informed the Nokia Care Local Service Center at Belgaum on phone regarding the above complaint and the service center has also again taken over the set on 30/05/2008 and informed that the set will be sent to the company for attending complaints. But the job sheet for having handed over the set to the center has been given to me on 05/06/2008 due to server problem as informed by the Nokia Care Local Service Center at Belgaum (Job Sheet No.[protected]/080605/196).
Then onwards, the Nokia Care Local Service Center at Belgaum has been giving me readymade answer that “the set has been sent to the company and is yet to be received from the company” when enquired with the center.
Even though, I have purchased a new handset by paying prescribed amount, I am unable to use the same since the day of purchase. And also I have wasted my valuable and precious time for so many days to contact your dealer and local centers several times. This is my bitter experience after purchasing the new handset. Instead of enjoying the facility and comfort after purchasing the Nokia handset I am, on the hand, undergoing bitter experience, apart from being humiliated by the treatment and non co-operation being extended by the Nokia dealer and staff in service center. Similarly so many other persons may be facing such or other problems. In view of the above, I am now coming to the conclusion that the Nokia is manufacturing sub standard handsets or otherwise it is releasing the handsets without any quality control check to the market.
So, in my opinion, Nokia has to take steps to improve the quality of manufacture or to conduct efficient quality control before releasing to the market.
Therefore I request your kind self to send me a complaint free handset (Nokia 2600c-2) at an early date as it is already over delayed. Even after receipt of the handset by me from the company, again if it starts giving above such or other problems, I will be forced to approach the consumer’s court apart from communicating the facts of my bitter experience to my friends, relatives and media.
You are requested to do the needful in the matter at the earliest. Thanking You Sir,
Yours faithfully,
Sd/-
Enclosures : As above ( Er.B.G.Huggi)
Aug 14, 2020
Complaint marked as Resolved 
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