Nokia India Complaints & Reviews

sir,
I m gaurav from pune.i have probem with nokia care(service centre) .actually i purchased a nokia e71 hardly 40 days back.2 days back i was facing some problemi.e while taking a backup from my pc suite my cell automatically switch off and don't restart until i take out battery n but it again.today i went to nokia care at f.c road, shivaji nagar pune.the previous problem was not solve and along with that my keypad got totally lose and i got one scratch at my cell.i talk to careline representative mr. ramesh.he guide me to go again to customer care.i went again to talk to those guys again.the problem was solve but not completely but this time they broke my keypad and they r telling to replace on tuesday.sir i was totally disappoint with your service and customer satisfation.i have paid rs20300 few days back and now my cell is worse position.i have been nokia customer for more than 12 years and than to they are providing such a poor service. So I humbly request to please help me out to replace my cell with new cell as soon as possible .hope so u will take some serious action against nokia. my cell no. is [protected].for further details you can contact me.
regards,
gaurav

I can't able to delete the inbox hidded messages

Already i deleted all messages in my inbox. But i check the inbox memory it shows 4.5kb memory available and 5 hidded messages.

I delete the all inbox messages means it shows DELETED INTERRUPTED

Already i got 3 times in this problem and that 3 times i was serviced my mobile in nokia care

But this time how can i delete that messages myself

Pls help me any secrete code.

Dear Sir My new NOKIA N73 Music Edition phone's blutooth can not be swith on.enable to perform bluetooth operation error msg displaying plz give me solution about this problem.

A bitter firsthand experience with Nokia N82...

Hey friends! Beware now Nokia is losing on its quality as well as after sales services. I brought my new N82 as such two months back but it actually remained with me only for maximum of two weeks and since then it’s with Nokia Care as it had started giving trouble just after one and a half weeks of purchase and that too just with basic and very careful usage of the handset and till date things are only in air, I am roaming week after week to Nokia Care for my handset but no progress.

Though they had passed my phone back after keeping it for a week's time claiming that all needed rectification has been done when I had deposited it for the first time but then I had to re-submit it the next day as the problem remained the same with handset, some virus had caught it so was getting switched on & off on its own.

And since then every time I call or visit Nokia Care they say it’s under inspection to check for the problem completely and finally after one month I get to know it’s out of repairable form so it would get a swap handset and to my utmost surprise I won’t even get a new packed handset which I should have, being my new handset giving trouble from the beginning, but I would be getting same model but not a packed one from their unit but even that commitment has not been met till date as every time I visit them after each week on the due date they claim to be running short of stock so it’s getting delayed.

Now I am waiting for the next due date which is going to be next week, hoping if I could get some value back in that handset for the twenty thousand rupees spent by me on Nokia N82.

Had been just one case I would have been Ok, but one more handset of Nokia, 6500 slider my aunty had, was giving some trouble from second month onwards and similarly got back to Nokia Care and just few days back she got a replacement of the same, a second hand used same model handset.

I used to be a big fan of Nokia and its products, was a loyal customer of Nokia from years, used to never make a try for any other brand but this experience was so bitter that I don't think I shall ever go in for Nokia again.

As such its a technical product which can come up with a problem but had they handled things well, I would have not turned so much against Nokia.

So, I would recommend please give some second thought if you intend to go for a Nokia handset purchase next time.

Can catch me on
[protected]@yahoo.co.in

my head set is not working from the beginning

My brother Ravinder Kumar Gupta (Mobile No:M-91-[protected]) has problem with his nokia mobile hand set, regarding which he had complained also but was satisfied, details are below kindley look into the matter and do the need full.

Regards,
Pradeep Kumar Gupta
Mobile No:91-[protected]
[protected]@gmail.com


[protected] Forwarded message[protected]
From: RAVINDRA KUMAR GUPTA <[protected]@gmail.com>
Date: Oct 21, 2008 2:57 PM
Subject: Re: Nokia - Ravindra Kumar Gupta - N70 Post Service Provision
To: NokiaCare <support.[protected]@nokia.com>


Dear Sir,

I have filed complaint on 2/3 FTGHB customer helpline, but no satisfactory results received towards the new replacement of mobile hanset .Kindly do the needful as i am unable to get it connected with my family due to submission of defective handset at service centre .

Your customer care is not giving email id of higher authority or any fax nos .Kindly provide the same as i wanted to highlight my problem to your higher authority urgently .

Regards
R.K Gupta
On 10/18/08, RAVINDRA KUMAR GUPTA <[protected]@gmail.com> wrote:
I have deposited my defective Mobile handset at Herry Communication, Ahmedabad on 17.10.2008 at 12.31PM for repairs as per your mail. They have informed me that they will give back to me in two to three hours but again called me in evening and told that they are unable to rectify it here and they have to send it to factory for repairs and it will take atleast 25 to 26 days for the rectification.

Details asked by you are given below :-
1) Local service centre & Address : Herry Communication, 85, Nalanda Complex, Nr, Mansi Tower, Premchandnagar road, Ahmedabad. PH : [protected] Email :[protected]@nokiacareindia.com

2) Jobsheetnos : a[protected]/080/510/37 dt 10.05.08
b[protected]/080809/49 dt 09.08.2008
c[protected]/081017/23 dt 17.10.2008

3) Date of submission :17.10.2008

4) Date of Purchase : Bill No :28443 dt 24.11.2007 from Rediphone shop, 112-113, Gokulesh Complex, Opp Circuit House, RC Dutt ROad, Alkapuri, Baroda PH :[protected]/2325839

5) nature of concirn : During one year warranty period it is failed to work three times and problems like Battery overheating, No calls details accesible, no sms can be seen, radia not working, & power doesnt switch on. I am totally not satisfied with this handset due to above major problems and i think it is manufacturing defect and i want total replacement of new hanset only or refund of Rs 11650/- .

Request you to please take necessary action urgently from your end and inform me . If i not get proper results then i will take up this matter with your Director and also file complaint in National Consumer helpline and court here for the same.

Regards

R.K Gupta
M-[protected]

On 10/18/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Gupta,

Thank you for e-mailing Nokia Care.



This e-mail is in reference to the post service functionality of Nokia N70. Pursuant to your request for replacement or refund, once the handset is submitted, we request you to revert with the details asked in our previous e-mail communication. Further, while forwarding your case to the head office; will duly forward your request for the same.



We look forward for your continued patronage on Nokia products and services.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Shamshad Begam
Nokia Care


-------Original Message--------
From: "ext RAVINDRA KUMAR GUPTA"
To:
CC:
Sent: Friday, October 17, 2008 12:17:00 PM
Subject: Re: Nokia - Ravindra Kumar Gupta - N70 Post Service Provision


O.k, As per your mail, i am submitting my mobile at nearest centre for repairs but i want replacement of New Mobile handset or refund of my money as it has three times found defective during one year period.



On 10/17/08, NokiaCare <support.[protected]@nokia.com> wrote:
Dear Mr. Gupta,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of your Nokia N70. We understand your displeasure and sincerely regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.

Pursuant to your request for replacement, we would like to inform you that we are presently not in a position to comment on the request. However, we acknowledge having received your request and will duly forward it to our customer care division.

Further, as a part of our post service process, we require your handset to be present at a Nokia Care Centre in order for us to assist you in the best possible way. Hence, we request you to submit your phone at the nearest Nokia Care Centre and revert with the below mentioned details:

1. Location and complete address of the Nokia Care Centre

2. Job sheet number

3. Date of submission of the handset

4. Date and place of purchase

5. Nature of concern.

The above mentioned details are vital for us to further assist you.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:

http://www.nokia.co.in/A4536241

Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,

Smitha
Nokia Care


-------Original Message--------

From:
To:
CC:
Sent: Thursday, October 16, 2008 12:45:34 PM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-3FNEFV]


[Salutations:Mr.]
[FirstName:RAVINDRA KUMAR]
[LastName:GUPTA]
[DOB:25.04.1977]
[Gender:M]
[Email:[protected]@gmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_N70]
[Imei:[protected]]
[State:Ahmedabad]
[Postal:380051]
[Feedback:i have purchased Nokia Mobile N-70 model on 24.11.2007 from Rediphone, baroda and three times it is found defects and given at service centre for repairs and i am not satisfied with this product.
Kindly advice me as i am not interested for any repair now and wants replacement of new handset or refund of my money urgently]
________________________________________________________________________________...⇄

Regards,
Pradeep Kumar Gupta
(Elder Brother of Ravinder Kumar Gupta)
Mobile No:91-[protected]
[protected]@gmail.com

sir, i have given my nokia headset (earphone) to the nokia care on 20th Sept, 2008 but still i am not received the same. I have make atleast 10-15 rounds to the service-centre but i have not got any relevant answer. My jobsheet number is[protected]/080920/10 .
Please help in the above concern.
Thanks in advance.

I have bought Nokia 2760 on June 2 of Previous year, and I faced a self switching off problem in October. I went to Nokia Care Centre, JALANDHAR. They checked out my problem and returned my cell after 25 days. But still I faced the same problem again 3 or more times. And at last they swapped my phone.


The swapped phone they gave is an old one. The Nokia Company provides a new cell phone but they provided me the old one. In swapped cell phone, a new problem is there-No battery backup is there. This problem was faced by me on the same day when I brought that cell phone to my home.
I told about this at Nokia care centre-JALANDHAR. But they told me that your cell phone is alright and you have problem of Battery. They changed my cell phone’s battery, but still the problem persists till now.


Then I went to Nokia Care centre-LUDHIANA. One of your employees told me that they had given me the used-old cell phone and the battery provided to me is not of new series.

The IMEI number before swapping is : [protected]
The IMEI number after swapping is : [protected]


I also want to complaint against your employees which are working at Nokia Care centre-JALANDHAR,
for not providing me good and satisfying services and befooling me by postponing my requests.

THANKING YOU

Sir,

I had buyed a product of Nokia SuperNova 7210c on 13/12/08 with warranty ref no.:APAINY[protected] & a Product Code : 0572571.I have used the product for just 2 months it has totally failed & the power is not being Swithed-on.I have reported to the Nokia Service Station.on 05/02/09 at Time : 10:19 am. They have told me It will take 15days.The time period has overed now, they are not reponsing by either not accepting calls & again saying will take another 15 days. As you no, its very difficult in the world if a communicating device doesnt work.
So, I would rtequest you to take some step regarding this.
Thank You,
Prosun Majumder

This is not a complaint against Nokia per se, but I feel that when such expensive products are sold there must be some mechanism to block IMEI's or with service providers (Vodafone in my case) to help track the phone while it is still ringing.
I have purchased a Nokia E71 in Pune on[protected] and lost it in Mumbai at 7-rasta (Near Mahalaxmi) on[protected] evening while getting off from a Indica Cool Cab. I had taken the cab in front of Leela hotel near international airport. I did not note down the registration number of the car.
I registered a complaint 2-3 hours later on same day in Agnipada police station after trying to reach my cell # several times and no body responded. I have taken the matter to Taxi Union office as well, who tried to help me but in vain. The indica was driven by a youth (25-30 yrs), apparently from north india (he took a couple of calls in between on his cell phone while driving/waiting at signals). Only thing I remember about that cool cab was that it's steering was a little too noisy while turning. Please suggest if its possible to track it in anyway.

Regards,
A Birla

sir/madam, the data that i try to receive from other mobile phone via bluetooth does not go to my memory card rather it goes to the phone memory and sometimes when the data is more than say about 5mb the opration fails.kindly let me know as to how i may be able to receive this data. i have nokia 6300 handset with 1gb memory card.

SIR, i have got a message that i have won GBP200000 in SHELL INTERNATIONAL MOBILE DRAW2009[SPDC-77411], and prize is deposited in Nationwidebankuk. I had fill the form and send it in mail. Now they are saying that they will deliver the money to us via a diplomatic agent and we have to pay $950 for his tax and other clearance charges and also for his travelling cost.Now i realize that there are some such frauds and the agent will come tomorrow.Is there such an awad?Or is it a fraud? Please infirm me at the earliest, as it is too late.

Dear sir
i've received an sms telling that i won 600, 000 uk pound
i need to know if it's false or true
thanks

I have purchased new mobile Nokia - model -3600s on 13.01.2009 at Big C, chandanagar, Hyderabad.
( ESN / IMEI NO : [protected] )

On 05.02.2009, the phone was found light was not glowing and power was not getting switched on. The phone is dead.

I am very sorry to say that the big company like Nokia, mobiles are failing within a month.

Because of poor quality of mobiles, customer like me are suffering. Now I am feeling that I could have purchased other company mobile.I AM NOT AT ALL HAPPY WITH NOKIA.

I was asked to sumit the mobile at Devata communications, Kukatpally, which I have submitted on 09.02.2009. ( job sheet no :[protected]/090209/52 ) . They have informed me that it will take 15 days to rectify the problem. This is very bad. How can I wait 15 days, for the negligence of Nokia. How can you make customers to suffer like this after spending about Rs 10, 000 on purchase of mobile.

As an engineer, I can confidently say that the mobile has failed due to poor quality and negligence of Nokia.

I need new mobile instead of repairing it . Kindly arrange to send new mobile within 48 hours. Pl note that I can't wait for 15 days.

Your positive reply is requested.

Thanking you

with regards

P.VENKATESWARA RAO
MANAGER - UTILITIES
MRF LTD
[protected]

I have lost my Nokia 6233 handset on 31st December 2008 (IMEI No.[protected]) at Mulund (East) while returning to home. The mobile handset was purchased on 3rd September 2008. The complaint has been lodged to Mulund (East) police station on 3rd Jan 2009 (ref No.03/09 dt 3rd Jan 2009). I was using vodafone sim card and mobile no.[protected].

respected sir,

i brought the nokia 3600 slide cell just 6 month back.from day of purchase every day about 3-4 times the display goes blank.i.e the incoming call and every thing comes as usual but without display(blank) no name nothing is visible. i went to several times to customer care.but as usual after 2 to 3 days later the problem started agin.now the problem is i brought the cell in bangalore and now i moved to delhi.and i don't have original mobile purchase bill but i have zerox copy of it.now every day i am facing the same problem.i felt going to customer is useless.

please advise me what i ahve do it fo this.
is it can i get the money from nokia back or atleast can i get new hand set.


please reply and help me out in this problem.
the cell details as written on cell below:
NOKIA CORPORATION
FCC ID: PPIRM-352,
IC:661U-RM352,
TYPE:RM-352,
MODEL: 3600s,
CE 0434
0561197

355706/02/03595378


thanking you,
SANTOSH.R
ph-[protected]

Dear Sir,
I have purchased nokia 6500S from Jai Enterprises, Twin Tower, Hathwa Market, South Gandhi Maidan (Ph:[protected], Patna on 7/11/2008 invoice no. 3533. Soon after the purchase, the handset got into problems. It failed to detect the existing networks around. After consultation with the customer service center, I sent the handset for replacement. Though I got the new one after 45 days of applying, the problem still lies with the handset. Once the handset leaves its network, it fails to retain the same. I have tried to check my SIM card in other handset as well. The SIM works well in all other handsets. So, I am pretty sure that the problem lies only with the particular handset. I do hold all the necessary documents. Hence, I request you to do the needful at the earliest.

I had purchased a mobile of Nokia N95 on[protected] and visited the nokia service centre on[protected] for solve the mobile proble nut ther advise to deposte the said n95 set because they are helpless to solve the problems of my mobile. Then after i had deposited ny n95 to Boring Road Nokia Service Centre, Usha Arched, Near Hotel Lalita, East Boring Canal Road, Patna on[protected]. But I didn't receive my set till date and i didn't get any positive reply from concern service centre as well as Nokia Comapny. I have already send two or three email to Nokia Customer care email Id but I didn't get any positive reply. This is the service of Nokia in India. This is NOKIA.

Dear Sir,
My Name is Afazal Rahamani.I am using CDMA relience Mobile at Location Sherghat Gaya Bihar.But I am continue facing Problem form your End.Everytime is cutting amount against charges a Song or Beauty tips Scheem.I am trying to complain through Customer care But Everytime is Customer care is busy or disconnecting Mibile.My whole Families is Using Relience Phone But suffering this type problem.I am Elder brother.I am alredy workig With Alcatel-Lucent all over india With Relience project.
This is not fare to deducting amount for different schem.Please remove sonag from My Mobile.My mobile no . is [protected].I am again humble request You please remove song from mobile and reimburse amount in mobile.Please Never Upload anything in future.
Warm Regrads
Ashraf Rahmani
.Manager
Wipro-Tech with Alcatel-Lucent
[protected]
ashraf.[protected]@infotecindia.com

i am Vijay Bhombei was using nokia c3110 i lost my mobile on 10/02/2009 imei no is [protected] and i was using Airtel no was [protected] i lost my phone in Wadgaonsheri, Pune plz block it

Regards

Vijay Bhombe
[protected]