[Resolved]  Nokia 5130C - 2 — Poor warranty service/defective product

Nokia/5130c-2 — related mobile warranty

Dear Sir
we have deposited our mobile to check at ur care center .when i had tried to contact them, they had not recieve my phone.i am far away from them about 26 KM.I face many problems to go there daily.
please u do something.
thanking u
aryan

Nokia — Product warranty

i had purchased nokia supernova 7610 on 8th april and now my hands free doesnt work for which i went to authorised centre where i was told that my warrenty in over.. i had a compliant that company gives a warrenty of 6 months and my hand set has got 6 months and 3 days.. now this is not fair enough.. For three days they dont consider my warrenty,..

i forgot to add the IMEI CODE :354223/03/742985/9

Good Evening Sir,

I sri Hemanga Kalita have purchaged a Nokia 5130 handset from a nokia store from Ganeshguri, Guwahati ASSAM on[protected]. My handset information is:
Model No. :Nokia 5130
IMEI No. :[protected]
Battery No. :800966
ChargerNo. :0675605

It has worked three months correctly... after three months my mobile was switched off suddenly. I have tried to switch on the mobile but I can't on it. Then I hv gone to service center with my cash memo to repire my handset. They told me that ur mobile will sent to NOIDA to repire, u would wait for 15 days. I said ok. After 15 days they called me to collect my phone. I went to collect but my original handset were not come.. a new handset come with (red color) actually my handset was not red color.

Nw my complaint is the NOKIA care person tell me that nw u have no warrenty to your current handset also your old handset. They told me that if you paid Rs-565/- then you will get 1 year warrenty for the new one. I told them that my warrenty period is running the upcoming 7 months in my hand than why I again pay Rs.565/- for warrenty.

Sir now I want to know that why I can't get my remaining 7 months warrenty.
Waiting for your kind reply.

My new handset information is:
IMEI No. :353761/04/010514/0
CODE :0577793
FCC ID :QTLRM-495

Your thankful...
Hemanga Kalita.
e-mail: [protected]@rediffmail.com
Ph: [protected]
Ganeshguri, Guwahati, ASSAM.

Nokia / 5130C — takes money in warranty period

I Prem CHANDRA bought my nokia 5130c on dated 4/17/10, after some times it have a problem of restart so i gave it to NOKIA CARE CENTER , JAISWAL COMPLEX 6B PARK ROAD ,LUCKNOW on dated 14/10/10 & again 25/10/10. They charged me Rs 275.75 with in warranty period. But they not sort out my problem & after this they told me that your handset would not be repaired . But in second NOKIA CARE they not charged me for repairing of that handset. I want that how can they charged me in a warranty period but the same nokia care not charged.
Name: PREM CHANDRA
Ph no: [protected]
My job sheet no is: 34
Company tin no: [protected]
Service tax no;: ANBPS0356FST001
Receipt no: 2682

yes y r true i'm also facing same problem... beware of while buying nokia 5130 xpressmusic

Nokia — PROBLEM IN HANDSET OF NOKIA 5130C DURING WARRANTY PERIOD

I purchased a cellular phone of make Nokia Model No.5130C, IMEI No.[protected] and the set was within the warranty period, when in April 2011, the set got problem with related to battery as on charge the display/screen shows charging but without storage of backup and battery get low within a hour due to some technical occured in the hand set.
The set was deposited on 21/04/2011 to the authorized Nokia Care Centre, namely Star Communication, 488/15, near Nanak Gurudwara, Dilshad Garden, Delhi-95, for service to remove the defect arose during MLW period as per the terms and condition of the Nokia. The proprietor of the Centre is one Sh. Javed Alam, who assured me that the defect or fault in my handset is minor and the same could be removed within a week. I put my signature on a service job sheet dated 21/04/2011, where in the defect relating to the cell is specifically mentioned that the set shows charging without storage and data cannot be saved. However, when I visited the said Nokia Care Centre, the set was not repaired and the official of the centre requested one week more to remove the fault and defect as per my satisfaction. But when in the second week of may 2011, I visited to collect my cell phone, the proprietor Sh. Javel Alam and his officials instead of providing good service and mannered behavior, made bald and false allegation of tempring of the cell phone on me and when i resisted to their behavior and conduct, they refused to repair the set by saying that warranty period has expired. However, when i produce the warranty card and bill, the said N C C asked for money by saying that they had replaced certain parts of my cell and the cost of that part is not covered in MLW but when I asked for the bill and replaced part, they refused to handover the same. Thereafter I made a complaint to the company against the Act and conduct of the said Centre, and on my complaint the proprietor of the Centre Sh. Javed Alam, called me in the last week of may to collect the Cell Phone as it got repaired and the fault reported has been removed. When I went to the said Centre to collect my Cell Phone I got shocked and surprised to see that the Mother Board of my Cell Phone which was in good working condition, got changed by the Centre without my instructions and even without any intimation to me to that effect. As per the rules and condition of the company, the N C C is not authorized to change the basic mechanism or part like the Mother Board as in case of any defect, the same should be sent to the company itself for its replacement with another Mother Board as it bearing the identity of the set vide IMEI No. But the above said Centre itself changed the basic ingredients of my Cell Phone(duplicate Mother Board) without any authority of the company and hence tempered the hand set by causing mechanical defect, in my original hand set. Due to the act and conduct of the said Centre I suffered lot of harassment pain and tension as I have purchased the hand set with hard earn money and I am not in a position to purchase another Cell due to my economic condition. I have been suffering lot as I have not Cell except the one deposited to the N C C since 21/04/2011, which now got tempered with by the said Centre and requested the Centre to provide me the new Cell Phone or the Cost of my Cell Phone tempered by the officials and proprietor of said centre, but till date I have not received any response from the proprietor of the said N C C, therefore, I have left with no option to approach to this Hon'ble forum to redress my grievances against the N C C and the Nokia Company.