[Resolved]  Nokia 5233 — non replacement of handset in warranty period

Nokia — non-replacement of original body

Dear sir,

I want to bring to your notice the problem I am suffering because of your Nokia personnels and their careless attitude towards their customers. My cell model is Nokia 6500 slide and it got problem in switching on once switched off, so I took it to the customer care in sector-3 Noida, My cell got o.k., but the personnels over there changed half of its body with different colour of the same model, which is very irritating, so i asked them to put the original body. And from that day, its been 2 months, my cell is lying over there and not yet replaced. I am visiting that care centre, almost everyday and getting a new extended date with every visit.

I request you to kindly look into the matter seriously and solve my problem created by your personnels only. Their careless attitude towards the problem created by themselves is ridiculous. We choose Nokia among all other brands with lot of trust, so please don't prove us wrong and ask your customer care executives to serve their customers better.

Hope you will be going through my problem and I'll be getting my cell soon.

Pooja yadav

5233 — demand to replacement

Respected Sir/Madam,

I Suresh Narayankar bought a Nokia 5233 handset from a retailer situated at L.B.S Marg Bhandup and the handset started giving me problems from day 2 itself when approached retailer he advice me to go to Nokia care hence I did. On visiting I had a complaint of my handset and concerned person saw the handset and did the usual procedure to which he concluded that this is not a normal problem and had to be solved at head quarters bought the handset on 12th February 2010 and handed over to service center on 19th February to which they gave me a target date as 3rd March 2010 and till yet I haven’t got the handset when asked the concern person they replied to me as it is a major problem and said it will take more time. As to my knowledge Nokia is a MNC company and I expect a good service from you. Attaching cell information below.
I hope you would understand my problem and solve it to the Quickest as the handset started giving me problem within 7 days I demand a replacement and hope that Nokia would look into this matter. Already I have faced enough problems from Nokia care by having to visit them frequently.
I hope Nokia co-operate with me as my friend who had brought Sony Ericsson handset got it replaced and I hope that Nokia too is a good company like Sony. Or else I would have to take other actions.
Thanking you,
IMEI number: [protected]
Product code: 059474
Warranty ref nummber: APAINY[protected]

if my matter is not solved in 3 working days i will take to very higher level in india

I purchased Nokia 5233 in feb 2010 it was working fine for 8 months but suddenly half the screen is not displaying any thing. When i went to Nokia care they just looked at the screen and said the screen is gone and have to replace it. But it is not covered under warranty. The price of the display is half the price of the phone.I am wondering why the hell they are giving warranty when actually nothing is covered. Can any one suggest what I can do.


Regards,
Jijo
[protected]

nokia handset 5800 xpressmusic — taking out of original parts and making the phone not working.

i have given my 5800 nokia handset to the nokia care center, infocity, gandhinagar to upgarade my mobile and for dusting purpose. It was given for only 35 minutes nd after 35 minutes, when it was given to me, the phone's display panel was not working and the touch pad's also not working. My whole phone was just made like a dead phone, it was purchased only before 6 months. They were so cunning that they also took back the report to them saying that this report is to be submitted at the head office.
I said them to replace the display panel and the touch pad as it is in the warranty 6 months were left for a year but they said that ur phone is in the physical damage not possible which was done by them only.
If such care centers will be there then it wil be the lost for the nokia company and also the product that are made from different country and that phone's quality is destroyed from these such intermediate persons. Saying themselves as a authorised centers and making their moneys from big company like nokia.

nokia 5233 — warranty period

i purchased a nokia mobile 5233 on date 07/11/2011 with invoice no 12011-12/[protected], i want to know how warranty is remain on my mobile? my name is rahul, mobile no-[protected],and my e.mail ID -astitva.[protected]@gmail.com plzz you send or sms me your answer

Dear Sir,
I am having a nokia 5800 xpress music imei-[protected] . I had a problem in my display and I took it to the nokia care for repair. i had previously got my display replaced in sept 2010 and the nokia care representatives had put a date behind my display for replacement warranty purposes. When I took my phone to the same nokia care they told me that the display is faulty and i will have to get it replaced for Rs.2250/-. After that I took the same phone to another nokia care and there I told them to open my phone in front of me and I found that the previous nokia care had replaced my original display with a faulty one and the date behind the display was not there. Also the colour of the display strip was black which I found was silver afterwards. Immediately I contacted the nokia care manager in my city and as the care center was closing he asked me to visit tomorrow . I am going to meet him tomorrow. I want to inform you that this is a very serious matter and not at all good for any reputed company like yours. All the people are having faith on nokia and nokia care. They are blindly going and getting their phones repaired hoping that their will be no cheating. But today it has been proved that nokia also has given authorization to repairing centers who cheat people like I have been cheated. Please dont take my case lightly . If I will not get justice i assure you that this will be the end of nokia cheating poor people of india. I am going to take this matter to the media and also i will send details of this cheating to each and every person of India through Facebook, forums, and through whatever I can and I will spoil nokia business in the world. I am sure you will take my case seriously and punish the nokia care the details of whom I am mentioning below and give me justice.

Mr Vilas(Manager)
+[protected], 6646082, 6646083

+(91)-[protected]


2ND Floor Sanskrutik Sankul,

Jhansi Rani Square,

Sitabuldi, Nagpur - 440012

Maharashtra

India



Thanks

Best Regards,
Rafi

Mobile : [protected]

[protected]

Email : [protected]@gmail.com, [protected]@gmail.com



: rafi06

I have got Nokia C6-00 mobile with IMEI No. [protected] . Warranty period is running. Many problems occur in this device. So many times it has been given in the service center.

dated on 27-Feb-2013, I have submitted my mobile phone at Nokia Care Centre-NCC (Milaps Electronics-NAGPUR) subject to technical verification for Liquid Logged & Tampering of handset due to internal damage in Battery (according to job sheet developed by NCC Nagpur).
They told me that handset will take 10 days to receive from the company.
After 10 days I had been there at Nokia Care Centre-NCC (Milaps Electronics-NAGPUR), to receive my handset which is being repaired by them.
There after I found that the external body of handset was not mine.
Someone’s damaged and tampered body was mounted on my phone. I asked authorities to make this problem solve and get my original/new body.
When I refused to take that handset, they started telling company has replaced your handset and there is no guarantee of external body and new.

This time also they asked me to submit the handset for more 20 days.


My questions are:
1. How they replaced the handset with different body without my permission?
2. MY handset body didn't have any problem, if there was any problem with the handset circuit board as per my previous experience Nokia just replaces the board keeping the body same, I suspect some problem/issues/grey areas with the Service Center (Milaps Electronics-NAGPUR).

Is this a way dealing with customers???
What is wrong with your brand (Nokia)???
I'm really irritated..!
so I’m going to file complaint against brand (Nokia) and Nokia Care Centre (NCC-MILAPS ELECTRONICS NAGPUR) at Consumer court.