[Resolved]  Nokia 6220 Classic — SERVICE FAULT

Address:

Chittorgarh, Rajasthan

Respected Sir

I had a mobile handsets of nokia 6220 classic worth 17240/-. Just after one year should say just after expiration of warranty period mobile had some problem in keypad buttons. key pad button no. 1,4,7 stopped working. Being high value handsets I went to authorized NOKIA CARE centre availble at district head quarter. it was obvious that i had to pay if i want to get my handset repaired because warranty period had alredy been expired. Nokia care centre issued me a job sheet no. 657 on date[protected] mentioning the estimate of 850/- describing keypad problem. He told me that your handset will be repaired after 7 days. I went several time to collect my mobile after 7 days but he always kept saying tomorrow and tomorrow. 2 months passed. on[protected] he told me to come on centre.I shocked to see my mobile condition. Body cover of mobile lost and packing of mobile severely exposed. On that particular time i switched on the mobile but mobile did not get switched on. the mobile which was running except few keypad button functioning problem, completely stopped running. then i told him "how it can happen?" After discussion he told me that some problem in software of mobile has occurred and you need to pay 1300/- instead of 850/-. so he issued me a new job sheet no. c-541 dated[protected]. After one and half month he called me and said your handset can not be repaired and you can take it to your home.

My handset of worth 17240/- become of worth 0/-

there was no way for me except to go to consumer court. I went to consumer court against the party. Party made a strong point that I was not ready to give amount for repairing so he did not repair the handset. court strongly disallowed his statement saying if this hand set could not be repaired then why he issued two job sheets and the statement that consumer was not ready to give repairing charges is totally baseless.

Court has ordered as follows:-

1. Nokia care has to repair the handset within one month and if it is not possible to repair then surrender the mobile to customer.
2. Consumer will receive Rs 5000/- as a mental compensation.


The matter is not all over here.

Nokia care Centre manager called me at his centre for negotiation. He offered me a old handset of N73 in lieu of 5000/- compensation and give my handset back which has already been spoiled by service faults. he has accepted in front of me that the motherboard of handset got damaged while repairing and it can not be repaired. new motherboard for mobile will cost 7000/-.

now sir that manager is saying that as per court order I will surrender mobile saying that it can not be repaired and will give you Rs 5000/- thats all. but in actual that handset can be repaired.

Sir I personally feel that while giving order by honorable judge in order no.1 court has in mind that Nokia care centre will surrender my mobile to me as in condition which i have given him initially but the real thing is that mobile has been spoiled by service faults. Even I am ready to receive my mobile in condition as i have given to the centre. but sir if he will surrender the mobile saying that it can not be repaired it will cause me the loss of approx[protected]=12240/-.

Sir if possible kindly help me to find the way.
if there is any way to prove that hand set can be repaired, I am lodging this complaint in very much hope.

the above case no. is 617/2010 in JILA CONSUMER FORUM AT CHITTORGARH (RAJASTHAN)

with favourable response

Amit Kumar Suthar
Postal Assistant
Department of Posts, India
[protected]
e-mail:- suthar.[protected]@yahoo.co.in