Nokia — COMPLAINT ON NOKIA CUSTOMER CARE AND SERVICE CENTRE
Alwar, Alwar District, Rajasthan, India
I Dr. G. Jeyabalan, had purchased a Nokia E63 mobile phone few months back. The mobile phone was having the problem of hanging at one page during internet surfing. Last week, it so happened, and I tried to restart the mobile phone. The moment I switched it off, it was not responding any key after that and till now the mobile can not be switched on.
When the mobile had been submitted to Nokia care (Jain Communications,) Alwar, they asked us to wait for two hours, then one day, then two days and finally they said the mobile had to be sent to head office and would take 8-10 days. And finally I had taken my mobile handset back and now I decided to lodge a complaint to the consumer forum for the ignorance and lethargic of the service center.
They prefer to do services for paid service customer rather than warranty service customers like me. If at all they can not provide warranty services, why the company claims for warranty for one year for their products?
This can be taken seriously against Nokia who provides false claims as warranty, and the service center for not providing prompt service, reception to the customers.
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