Nokia — bad service | |||
Dear sir, i have nokia 5230 i have some problem in my handset like in ringer menu so i am submitting my mobile ,they are provide services is very bad they could cheat with me like my mobile is totallly work in 2 system , i again told them what should be done from your side????? they requested me plz give us 4 days 4 your mobile but they complete my mobile with dual sotware like china mobile than after in 4 days some problem arise in my speaker in my handset...... inshort they rplyin very bad or they not providing good service as customer satisfaction..... give me suggetion my warrunty period will over on 1st november 2011 just 2 days are remaining so pls give me sugetion what can i do?????? replying me on my e-mail - [protected]@yahoo.com Was this information helpful? | |||
 24 Comments | |||
Comments
I have submitted my MEMORY CARD of 512MB of N72 for replacement at care point krishna nagar, new delhi on 26 nov 2007. they said that i get my memory card within 45 days and they give me the target date 26 dec 07. and now its over 2 months and they are saying that i will get my memory card after 30 days.now pls tell me that how much time they take and when i will get my memory card. the details are as follows
JOB SHEET NO[protected]/071126/5
JOB WARRENTY- YES
TARGET DATE- 26 DEC 07
INSTRUMENT TYPE- ACCESSORIES
MODEL NAME- MEMORY CARD
JOB SHEET NO[protected]/071126/5
JOB WARRENTY- YES
TARGET DATE- 26 DEC 07
INSTRUMENT TYPE- ACCESSORIES
MODEL NAME- MEMORY CARD
Nokia/ 6500 slider — Haven't received my phone yet
I bought nokia 6500 slider on 4th Feb'08, it started giving problems within a few days itself. The phone restarts/ reboots automatically, i was unable to change wallpaper and set ringtones as well.I gave the phone at a nokia customer care center at sabzi mandi delhi on 30th march'08 but havent received my phone till date. I have called them atleast 4-5 times but always got an unsatisfactory response.
Job sheet no. is[protected]/080330/27. Please look into the matter ASAP.
Regards
Vaibhav Gupta
i also brought same phone on jan 1, 08 n facing same problems.even i complainted directly in nokia care but no use.
i totally fed up with this set.
i totally fed up with this set.
i also went to nokia customer care for repair of my handset (model no.- E50).
But they ask to leave the mobile for mor than one week.
also the product hangs while attending a call.
nokia is no more relible company now .
But they ask to leave the mobile for mor than one week.
also the product hangs while attending a call.
nokia is no more relible company now .
sir,
my mobile N-72 lost on 14th july 2008 in noida last used no.was [protected]
IMEI NO.IS. [protected]
ADD. MCML SYSTEM PVT.LTD. SEC.2 NOIDA UP
PLEASE DO SOMETHING AS SOON AS POSSIBLE
PH NO.[protected]
THANKS
WITH REGARDS
my mobile N-72 lost on 14th july 2008 in noida last used no.was [protected]
IMEI NO.IS. [protected]
ADD. MCML SYSTEM PVT.LTD. SEC.2 NOIDA UP
PLEASE DO SOMETHING AS SOON AS POSSIBLE
PH NO.[protected]
THANKS
WITH REGARDS
Dear All,
I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.
I am really Sorry to say that I lost all my confidence and faith with NOKIA..
I never had such a worst experience from the NOKIA CARE..
i gave my mobile e 51 to nokia care center in jaipur(19-20 1st floor, opp. laxmi mandir, tonk road jaipur) on 20th june and today it is 18th may still i'm waiting for my mobile to come. every time i call to nokia customer care they just don, t take it seriously.
See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 15 days only... but I had terrible and bad experience in customer servicing with the Nokia...Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call... or they disconnect the call while speaking... They spoil the name of Nokia...
Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web.
And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"...
See the loyalty to the customer it not me suffered there are many customer like me….
I need a Solution for this….
If any one of the concern person directly from Nokia contacts me will be highly appreciated…..
Hoping for a reply soon…
I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.
I am really Sorry to say that I lost all my confidence and faith with NOKIA..
I never had such a worst experience from the NOKIA CARE..
i gave my mobile e 51 to nokia care center in jaipur(19-20 1st floor, opp. laxmi mandir, tonk road jaipur) on 20th june and today it is 18th may still i'm waiting for my mobile to come. every time i call to nokia customer care they just don, t take it seriously.
See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 15 days only... but I had terrible and bad experience in customer servicing with the Nokia...Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call... or they disconnect the call while speaking... They spoil the name of Nokia...
Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web.
And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"...
See the loyalty to the customer it not me suffered there are many customer like me….
I need a Solution for this….
If any one of the concern person directly from Nokia contacts me will be highly appreciated…..
Hoping for a reply soon…
i have purchase nokia 3500 dt 13.9.08 after 15 days vebration not working i send my mobile for reparing pupose they replace my phone after 20 days but this mobile not access card so i contect to nokia care they suggest please put your mobile here we give you reply but already 8 days pass they have not give any propare reply where to compalin because there is no any contact add to nokia
Dear sir,
I Have purchased one Nokia 6300 handset on 20 mar 2008, i got a problem with the headset connectivity, so i have given for a service in NOkia care( eDGE COM bANGALORE), BUT AFTER ONE MONTH ALSO I HAVE NOT GOT MY MOBILE, THEASE SERVICE CENTRE IS GIVING PATHETIC RESPONSE
I Have purchased one Nokia 6300 handset on 20 mar 2008, i got a problem with the headset connectivity, so i have given for a service in NOkia care( eDGE COM bANGALORE), BUT AFTER ONE MONTH ALSO I HAVE NOT GOT MY MOBILE, THEASE SERVICE CENTRE IS GIVING PATHETIC RESPONSE
Dear Sir/Mam
This is for your kind attention; I am a Nokia n82 user and really love this phone because of its features. But since the time I have bought this handset I’ve been facing some problems or the other.
Like,
1. Like from day 1 my Ambi Light does not blink neither in Dark nor in Light. I had reported this problem with the Nokia Care Centre, but still did not work and till this date they are trying to convince me that this is not supposed to blink.
2. From day 1 by battery did not used to last for more than 30mins, but it got replaced and I received my handset after 15days.
3. After 2months my Vibrator stopped working, again I submitted my handset to Nokia Care Centre, And then I received my handset after a month. But now my KeyPad was not properly assembled and on asking the technician to set it right, he told me that they cannot do anything about it. But still my Ambi Light was not working, My vibrator was working fine.
4. And now a month after the repairing, again my Vibrator again is not working.
All I want to know is that what am I as a dissatisfied/disappointed/helpless customer supposed to do, because after talking to Nokia helpline for numerous times my problems are still not resolved.
Because I really am very sick and tired of complaining and visiting Nokia Care Centre, this thing is really disturbing, because my work is suffering and so is my peace of mind is disturbed.
It’s like out of the 6months from the date I bought this phone 2months it was with NOKIA only for some problem or the other.
And this is not done, enough is enough, and I want my Handset to be replaced, I am not submitting to the Nokia Care Centre anymore. I did not buy this phone to visit Nokia Care Centre over and over again.
Hope you can understand my problem and what I am going through. Because in today’s time Cellphone is integral part of life.
Please contact me ASAP.
Regards
Arjun Dev Mehra
This is for your kind attention; I am a Nokia n82 user and really love this phone because of its features. But since the time I have bought this handset I’ve been facing some problems or the other.
Like,
1. Like from day 1 my Ambi Light does not blink neither in Dark nor in Light. I had reported this problem with the Nokia Care Centre, but still did not work and till this date they are trying to convince me that this is not supposed to blink.
2. From day 1 by battery did not used to last for more than 30mins, but it got replaced and I received my handset after 15days.
3. After 2months my Vibrator stopped working, again I submitted my handset to Nokia Care Centre, And then I received my handset after a month. But now my KeyPad was not properly assembled and on asking the technician to set it right, he told me that they cannot do anything about it. But still my Ambi Light was not working, My vibrator was working fine.
4. And now a month after the repairing, again my Vibrator again is not working.
All I want to know is that what am I as a dissatisfied/disappointed/helpless customer supposed to do, because after talking to Nokia helpline for numerous times my problems are still not resolved.
Because I really am very sick and tired of complaining and visiting Nokia Care Centre, this thing is really disturbing, because my work is suffering and so is my peace of mind is disturbed.
It’s like out of the 6months from the date I bought this phone 2months it was with NOKIA only for some problem or the other.
And this is not done, enough is enough, and I want my Handset to be replaced, I am not submitting to the Nokia Care Centre anymore. I did not buy this phone to visit Nokia Care Centre over and over again.
Hope you can understand my problem and what I am going through. Because in today’s time Cellphone is integral part of life.
Please contact me ASAP.
Regards
Arjun Dev Mehra
in my new phone there is some prob i give it to the nokia care before 2 months but still i haven't recieved my phone
they told we don't know anything
when we recieve your phone, we call u.
they told we don't know anything
when we recieve your phone, we call u.
I have taken a nokia 7210 supernova just before 5 months,since then the phone is not working properly. I have given for repair to nokia care at bhubaneswar for 3 times. but still today the phone is not working. I gave them yesterday,they told me you come to take your phone after 30days. I am shocked..because they had already kept the phone for 1 month before. The job sheet number is..[protected]/090831/48 dated 31/aug/2009. please advise me what to do. I am very much mentaly shocked.
I have purchased one Nokia 7210 C Supernova Model. I have face the Battery back-up charging problem. I contacted the Nokia care at Bharuch-Gujarat.I feel very sad to when i came to know that the employee of nokia care do not what is the exact problem in Mobile, first they update the software of mobile. After then the problem was not solved. then i again contact them they said me that we will replace the Battery of said mobile. When i used the new Battery. Than i also face the same problem. Than next time i meet the nokia care they said that they will replace the mobile set. When i went to nokia care on target delivery date they tell me come after three days.When again i went there they show me the replaced mobile set which was the blue color body mobile. which was other than (Black) i that have purchased. They assure me that they will replace the same and deliver the black body color mobile. When i went there they again they give me the black color body mobile. Again they assure me to give me the black body color mobile.
then after one week they collect the hand set. When i went their they deliver me the mobile set without battery and they tell me that battery will come after one week.
Totaly i have visited the nokia care center, (Which is far away from my home) about 10 times. Which is far away from my home.
I am totally fed up with your service.
I can't believe that biggest company like Nokia providing this type of service.
What should you i do please suggest me.
Jatinder Kumar
[protected]
e-mail : [protected]@gmail.com
then after one week they collect the hand set. When i went their they deliver me the mobile set without battery and they tell me that battery will come after one week.
Totaly i have visited the nokia care center, (Which is far away from my home) about 10 times. Which is far away from my home.
I am totally fed up with your service.
I can't believe that biggest company like Nokia providing this type of service.
What should you i do please suggest me.
Jatinder Kumar
[protected]
e-mail : [protected]@gmail.com
Respected sir,
I have purchased a mobile of NOKIA 3110c from hot spot ,E.D.M mall (Ghaziabad) one year ago. i found some problem in my handset after 7 months approx. so when i took that to the Nokia care than they told me that nothing happend to the set only software problem is there and so i will give you next days.But the same problems occured after 3 months agin i reached to the same centre and again the same thing says and delivered to the next days. But the same problem occured after 3months later and now the guarantee form the Nokia are get finished but i have extended that by giving Rs.300 to the Hotspot so now i took set the HOtSPOT centre ,K32 Lajpat nagar, on 17th march 2010 but till today i havnot get my phone repaired . their Book no. is 2741 and job sheet no. is 023 .and now they people telling me that the chip get destructed so you can take 50% money to the mobile set has been closed in the market. Now this days i face alots of problems without having phone.
So ,please sir solve my problems.so that i can come out from these mental pressure.
Thank you sir.
I have purchased a mobile of NOKIA 3110c from hot spot ,E.D.M mall (Ghaziabad) one year ago. i found some problem in my handset after 7 months approx. so when i took that to the Nokia care than they told me that nothing happend to the set only software problem is there and so i will give you next days.But the same problems occured after 3 months agin i reached to the same centre and again the same thing says and delivered to the next days. But the same problem occured after 3months later and now the guarantee form the Nokia are get finished but i have extended that by giving Rs.300 to the Hotspot so now i took set the HOtSPOT centre ,K32 Lajpat nagar, on 17th march 2010 but till today i havnot get my phone repaired . their Book no. is 2741 and job sheet no. is 023 .and now they people telling me that the chip get destructed so you can take 50% money to the mobile set has been closed in the market. Now this days i face alots of problems without having phone.
So ,please sir solve my problems.so that i can come out from these mental pressure.
Thank you sir.
I Have gave my mobile three times to change speaker but every time when they give back after repairing speaker worked only fo two -three hours
i m Dimple Verma
Mobile= Nokia 7210c
service Centre= Nokia care, Shastri Nagar
my Contact Details = [protected]@yahoo.com
i m Dimple Verma
Mobile= Nokia 7210c
service Centre= Nokia care, Shastri Nagar
my Contact Details = [protected]@yahoo.com
i hv submitted my phone to nokia care,vaishali gzb on 9 july 2010
and they told to repair and return the mbl within 10 days,and they not give me n alternate mbl to use.
till today they did nt call me to receive my mbl so i cl nokia care abt my mbl,they told that the mbl is repaired and on 22 it ws delivered to the nokia care centre,vaishali,gzb.
and when i went there mbl ws nt repaired and nw they ask me to come tomorow.
so plz take an action.
also it was the 9th time i give the mbl to nokia to repair. so give me an permanent solution
and they told to repair and return the mbl within 10 days,and they not give me n alternate mbl to use.
till today they did nt call me to receive my mbl so i cl nokia care abt my mbl,they told that the mbl is repaired and on 22 it ws delivered to the nokia care centre,vaishali,gzb.
and when i went there mbl ws nt repaired and nw they ask me to come tomorow.
so plz take an action.
also it was the 9th time i give the mbl to nokia to repair. so give me an permanent solution
sir i gave my nokia mobile 1662 model to nokia care [dealer name-raksha impex].but service is to bad
bad service
From:
Azam Patel
Warje Malwadi
Pune
To:
Manager
Customer Care Service Department
Nokia.
20th November, 2010.
Ref: Poor Service
Dear Sir,
This is to bring to your notice the poor custome services provided by your company on 20th November. I am sorry to inform you that I was highly disappointed by the Service provided by your company this time.
I have never had the occasion to complain about your services in the past and in view of such a good track record, this month’s service has been a big letdown.
I hope you look into the matter and ensure it is not repeated.
Thanking You,
Sincerely,
Azam Patel
Azam Patel
Warje Malwadi
Pune
To:
Manager
Customer Care Service Department
Nokia.
20th November, 2010.
Ref: Poor Service
Dear Sir,
This is to bring to your notice the poor custome services provided by your company on 20th November. I am sorry to inform you that I was highly disappointed by the Service provided by your company this time.
I have never had the occasion to complain about your services in the past and in view of such a good track record, this month’s service has been a big letdown.
I hope you look into the matter and ensure it is not repeated.
Thanking You,
Sincerely,
Azam Patel
bad service,bad interaction by nokia customer care
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Nokia — Its more than 45 days and still haven't received my handset from nokia care
On 19/12/2007 ,I gave my 3 months old mobile n72 for repairing to nokia care center chennai,mount road. It was having display problem.Customer care people said it will take 3 days... after 12 days they informed me that they will have to replace it with new handset and today is 28 /01/2008 they are still giving me the statement "Next Week". 10 times i have been to nokia care center and 1000 times called up.. manager Mr. Gulam never picks up the phone. I have asked them for my old unrepaired cell as i am leaving chennai soon... but for that also they are not ready.... Kindly take strong action against nokia care center,mount road,chennai.....I want my mobile back within 2 days....
Old jod sheet number:260031
New Job sheet number:263144