Nokia — Arrogance | |||
NOKIA - ARROGANCE UNLEASHED 1. It is ARROGANCE UNLEASHED at c.care. 2. This 21/10/12 at 12:36 called your c.care attended by a male. 3. Told him about the problem that hands-free ear-plug supplied with x1-01 purchase is not fitting tightly in my ear. 4. The reply he gave was to visit any mobile selling store and buy another HANDS-FREE that suits me. 5. Nokia H.R has given a NICE training to their customer-care exec.s to be BEST "ANTI-CUSTOMER" AND "CRUEL". 6. To get this REGRETTABLE reply I spent Rs.10/- as call charge as Nokia does not offer toll-free number for it's customer. Was this information helpful? | |||
 3 Comments | |||
Comments
NOKIA
The Service Request No. is 1-65LFWSQ
Ms.Aayushi Saxena,
This day 22/10/12, I visited the Nokia care at 194, North Usman Road, T.nagar, Chennai-17 as asked by you.
Took token No.16 and met the staff at 6.45P. with mobile and hands-free.
Told my concern to him.
And for that he said that is the design deficiency and my problem/requirement cannot be solved.
[protected]++[protected]
And regrading the volume of the inbuilt speaker of models under sale No Reply from you.
NO RESULT...
____________________________________________________
The Service Request No. is 1-65LFWSQ
Ms.Aayushi Saxena,
This day 22/10/12, I visited the Nokia care at 194, North Usman Road, T.nagar, Chennai-17 as asked by you.
Took token No.16 and met the staff at 6.45P. with mobile and hands-free.
Told my concern to him.
And for that he said that is the design deficiency and my problem/requirement cannot be solved.
[protected]++[protected]
And regrading the volume of the inbuilt speaker of models under sale No Reply from you.
NO RESULT...
____________________________________________________
NOKIA
DEAR Mr.Saurav Arora,
-W.R.F TO TODAY(25/10/12-02.48pM) I AM GIVING THE IMEI NUMBERS AS REQUESTED BY YOU.
MODEL=X1-01[DUAL SIM] IMEI 1.-[protected] 2.-[protected].
-NOTHING INFORMATION IS GIVEN IN YOUR CALL AS SAID EXCEPT INSISTENCE OF DIVULGING OF IMEI NUMBER OF THE HANDSET WHICH I WAS NOT ABLE TO DO AT THAT MOMENT.
-THE ONLY PROBLEM IS EAR=PLUG OF HANDS-FREE IS OF RIGID PLASTIC AND BIGGER THAN MY EAR MAKING IT UNUSABLE BY ME FOR WHICH NO SOLUTION IS GIVEN BY YOU TILL DATE.
-FURTHER ON 22/10/12, I visited the Nokia care at 194, North Usman Road, T.nagar, Chennai-17 as asked by you. Took token No.16 and met the staff at 6.45P. with mobile and hands-free.
-instead of providing a rubber bush costing less than a rupee ASKED ME TO BUY A NEW MODEL PIECE THAT COSTS RS.1500/- .
-IS NOT ATROCIOUS. FOR 1 Re BUSH DO YOU WANT ME TO BUY A Rs.1500/- COSTING NEW PIECE...?
DEAR Mr.Saurav Arora,
-W.R.F TO TODAY(25/10/12-02.48pM) I AM GIVING THE IMEI NUMBERS AS REQUESTED BY YOU.
MODEL=X1-01[DUAL SIM] IMEI 1.-[protected] 2.-[protected].
-NOTHING INFORMATION IS GIVEN IN YOUR CALL AS SAID EXCEPT INSISTENCE OF DIVULGING OF IMEI NUMBER OF THE HANDSET WHICH I WAS NOT ABLE TO DO AT THAT MOMENT.
-THE ONLY PROBLEM IS EAR=PLUG OF HANDS-FREE IS OF RIGID PLASTIC AND BIGGER THAN MY EAR MAKING IT UNUSABLE BY ME FOR WHICH NO SOLUTION IS GIVEN BY YOU TILL DATE.
-FURTHER ON 22/10/12, I visited the Nokia care at 194, North Usman Road, T.nagar, Chennai-17 as asked by you. Took token No.16 and met the staff at 6.45P. with mobile and hands-free.
-instead of providing a rubber bush costing less than a rupee ASKED ME TO BUY A NEW MODEL PIECE THAT COSTS RS.1500/- .
-IS NOT ATROCIOUS. FOR 1 Re BUSH DO YOU WANT ME TO BUY A Rs.1500/- COSTING NEW PIECE...?
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Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details
1. Contact Number
2. Your Location
3. Device IMEI number.
We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.
Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India.
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