[Resolved]  Nokia Asha 311 — No network coverage

Address:

Jammu and Kashmir

I purchased a brand new Nokia Asha 311 from M/s Supertime , Court Road, Lal Chowk, Srinagar, J&K on[protected] bearing no [protected]. I inserted AIRTEL SIM in the same bearing no [protected]. I could notice that the fone had some issues as it lost Network quite frequently. It would regain network only after it was rebooted that too for a few minutes. Then there would be no notwork. Airtel service is a reputed network service provider and it has undisputably the best network in Srinagar.
Neverthless, I contacted the NOKIA CARE CENTER (M/s Cell Well) Srinagar who advised me to use the SIM of some other service provider. It was an absurd proposition as I had been using the same SIM on Nokia Supernova 7210 for about three years and it had been working flawlessly. Nevertheless, I tried the suggestion and it made no difference. I once again contacted the NOKIA CARE CENTER (M/s Cell Well, Budshah Bridge, Lal Chowk) Srinagar on 28th and they reformatted / reloaded the software and assured me that the set is OK.
It proved to be hoax. The problem continues.
I contacted NOKIA LIVE CHAT FORUM for a possible solution who were of the opinion that the set needed to be taken to NOKIA CARE CENTER (M/s Cell Well) Srinagar again as the issue apparently related to hardware.
Acting upon their advice, I reported the matter to NOKIA CARE CENTER (M/s Cell Well) Srinagar today in the afternoon. They retained the fone under job sheet no[protected]/121002/64 and said that they would send the fone to factory and asked me to enquire about the status after 10-15 days.
I pleaded with them to do the needful at the earliest, in a day or two, but they expressed their inablity in the matter.
This is a clear case of cheating, deficiency in service and Unfair Trade Practice. An admitted manufacturing defect, and still the customer is asked to wait for 10-15 days. I am entitled to replacement of the fone handset and cannot be forced to wait for 10-15 days. In the alternative I may be forced to approach the court of law.
May I request you to take up the matter with concerned and relieve me of the agony.

Mushtaq Mohammad Bhat, Zero Bridge, Rajbagh, Srinagar, J&K,
[protected]