[Resolved]  Nokia — Failed to provide problem free Unit

Address:

Bangalore, Karnataka

Date :Dec 15, 2011

Dear Sir/ Madam,

Its really painful to mail you very often regarding My Nokia N8 Unit even after my repeated visits, call's and mail's. you are failed to provide conditioned Unit. till today I have not received good unit from your end even after year.


[protected] i have received handset with assurance of providing Problem free Unit from Firdose Anjum. K (RCCO – South) But she also failed to keep her promise.

In New Unit Wireless Local Area Network (WLAN) is not working and WLAN symbol also not Appearing when i enable to search for availability of WLAN. for confirmation i have fallowed all the instruction provided in latest Nokia N8–00 User Guide and also Unit is very slow whenever i opened Ovimap and it takes longer time to show the directions.

With all the incidences i have crossed more than one year so i have demanded for one year Warranty from the date of the Unit provided with the problem free and my Demand is valid as and because of inconvenience made by you. i have noticed the same in my last email's also but Firdose Anjum. K (RCCO – South) have mailed on[protected] and she have Written in that i have a repair warranty of 30 days from the date of repair for the same Unit. she is not given any reason to refuse my Demand.

Am demanding for problem free unit as well as One year full Warranty.

Thanking you

Regards,

Prasanna Kumar C R
[protected]
[protected]@gmail.com


[protected] Forwarded message[protected]
From: <ext-firdose.[protected]@nokia.com>
Date: Tue, Dec 6, 2011 at 11:50 AM
Subject: Service provision of Nokia N8
To: [protected]@gmail.com


Dear Mr. Kumar,



Greetings!



This email is in reference to the service provision of your Nokia N8. We regret that you have been put through this inconvenience in service provision of your Nokia mobile phone. I would like to inform you that the handset is repaired and ready at our Nokia Care Centre. Kindly have the same collected.



Further to our discussion you will have a repair warranty of 30 days from the date of repair for the same issue.



Should there be any more support required in future from Nokia, feel free to contact me.



Regards,



Firdose Anjum. K

RCCO – South

[protected]


[protected] Forwarded message[protected]
From: Prasa <[protected]@gmail.com>
Date: Sat, Nov 26, 2011 at 1:57 PM
Subject: Nokia N8 IMEI-[protected]
To: [protected]@nokia.com
Cc: [protected]@nokiacareindia.com


Dear Sir/Madam,
Here am submitting required information as your direction through the mail on 19 Nov 2011.
My case ID is 1-[protected].
1) Name and contact number of the Nokia Care Centre (where your handset is submitted)
CARE POINT, #199 I, 27th Cross, VII ‘B’ Main Road, II Block, Jayanagar, Bangalore-56007. Phone[protected]/41307445

2) Latest Jobsheet number.

[protected]/111126/10, DATE: 26 Nov 2011.
the above information is as it is in the Job sheet provided in Nokia care center.
regarding complaints same as my last E-mails and you are not respond my quires on warranty.....etc
I demanding you to provide New Unit and 1 Year warranty from the date of New Unit(Problem Free) Because i am not responsible for all the exercise what you made to do and made me to lot of inconvenience towards my time as well as Business and Expenditures.
Thanking you

Prasanna Kumar C R
[protected]
[protected]@gmail.com



[protected] Forwarded message[protected]
From: <[protected]@nokia.com>
Date: Sat, Nov 19, 2011 at 3:41 PM
Subject: RE: Re: Nokia N8 IMEI[protected]
To: [protected]@gmail.com


Hello Prasanna,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of your Nokia device.

We understand your displeasure over the functionality and we sincerely regret the inconvenience caused. Please note that this incident is not a true reflection of our services. Our endeavor is and always has been to provide you with quality service.

Further, as a part of our service appraisal process and in order for our service team to look into other desired options apart from the regular service provision of the phone; we require your handset to be present at a Nokia Care Centre. Hence, we request you to submit your mobile phone at the Nokia Care Centre and revert with the below mentioned details:

1) Name and contact number of the Nokia Care Centre (where your handset is submitted)

2) Latest Jobsheet number.

The above mentioned details are vital for us to further assist you. Please be assured that the matter would be looked into on a priority basis.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:

www.nokia.co.in/carecenters

Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

Your case ID is 1-[protected]

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Priyanka Agarwal

Nokia Careline
[THREAD ID:1-5HUOPVR]
*--*--*--*--*--*--*--*--*--*--*--*--*



-----Original Message-----

From: [protected]@gmail.com
Sent: 17/11/2011 11:26:35 PM
To: [protected]@nokia.com
Subject: Re: Nokia N8 IMEI[protected]


Dear Sir/Madam
With the reference to your last E-Mail regarding my
complaint. I would like to bring your kind notice that My Nokia N8
handset which I received on 12th Nov 2011, problems are remaining same
except SHAZAM (it installed properly). In new handset is very slow to
work, Maps Navigation not working and so many defects in alignment of
the body cover (not properly installed).
As I asked in my last E-mail you are not replayed regarding WARRANTY.
I hope you will rectify the problem of the handset and
warranty.Remaining same as last e-mail.

Thanking you

Prasanna Kumar C R
[protected]
[protected]@gmail.com

On 11/12/11, [protected]@nokia.com <[protected]@nokia.com> wrote:
> Dear Mr. Kumar,
>
> Thank you for e-mailing Nokia Care.
>
> This e-mail is in reference to post service functionality of your Nokia
> N8-00.
>
> We regret that you have been put through this inconvenience due to the
> service provision of your mobile phone.
>
> We acknowledge having received your e-mail and have recorded the same for
> future course of action. We wish to state that the matter will be given our
> prompt attention. We will co-ordinate with our Head Office to do the
> necessary fact findings and revert to you. Kindly be assured that the matter
> would be looked into on a priority basis.
>
> We seek your patience and further solicit your cooperation.
>
> Your case ID is 1-[protected]
>
> For further enquiries, please feel free to email us or contact our Technical
> Support Executives at 30303838 between the hours of 9:00 am and 9:00 pm,
> seven days a week. For online support, visit "Have a question? Ask Nokia" at
> www.nokia.co.in/asknokia. You may also find answers to your queries at
> www.nokia.co.in/support. We reassure you of our continuous support.
>
> Thank you for choosing Nokia.
>
> Regards,
>
> Vinamra Saxena
>
> Nokia Careline
>
>
> [THREAD ID:1-5HUOPVR]
> *--*--*--*--*--*--*--*--*--*--*--*--*
>
>
>
> -----Original Message-----
>
> From: [protected]@gmail.com
> Sent: 11/11/2011 10:09:45 AM
> To: contactcenter.[protected]@nokia.com
> Cc: [protected]@nokia.com
> Subject: Nokia N8 IMEI[protected]
>
> Dear Sir/madam
>
> I, Prasanna Kumar C.R writing this mail very painfully after undergoing lot
> of trauma due to your poor service and worst customer care. Even after my
> repeated visits on my Nokia N8 and request for provide conditioned smart
> phone, till date, I have not received any good Handset from your end even
> after many customer care calls (which are not free) and visits to your
> customer care service center as well as sent handset to head office.
>
> Each time I visited to your customer care center, I am being asked to
> surrender the unit for minimum 10day’s even after also problem of handset
> are remain same.
>
> I purchased Nokia N8 (IMEI-[protected]) On 05 Nov 2010, From Trancell
> Priority Dealer, NPBG22. No 27/44, 9th Main Road Jayanagar, III Block,
> Bangalore-560011. Ph-[protected] with Invoice No-5329, Supplier’s Mr.Mahesh.
>
> On 24 May 2011, I have visited to Nokia Care Center, CARE POINT, #199 I, 27
> th Cross, VII ‘B’ Main Road, II Block, Jayanagar, Bangalore. Which was
> referred by Mr. Mahesh who supplied My Handset due to the reason my set
> started to hang up and getting Restart even normal condition as per their
> suggestion I handed over the handset job sheet no.[protected]/110524/35.
> Same day I have received the handset with the hope problem solved.
>
>
>
> After taking back I found the problem remain same along with crashing of
> applications so again on 23rd June 2011 I handover the handset to the same
> customer care center job sheet no.[protected]/110623/26. On 29th June 2011 I
> received new handset with IMEI No. [protected] but I found problems are
> remaining the same so once again I handed over the handset to the same
> Nokia care point.
>
> On 29th June 2011 I received new handset with IMEI no.[protected] with
> job sheet No.[protected]/110627/111.that was also of same problem with the
> restart and email auto retrieval issue so they swap with the new unit
> on 4thJuly 2011 with the IMEI No. [protected].
>
>
>
> 05th Sep 2011 my handset got switched off and it was unable to switched on
> even after the instruction followed in the manual so I taken it into the
> same care point jayanagar as their information my all data and back up lost
> except memory card, I lost all my contacts and messages which are saved in
> the phone memory. It made me lot of inconvenience to me and my business.
>
>
>
> On 7th Sep 2011 I received new handset with the IMEI No.[protected]
> with the Job sheet No. 49946550/110905/66 after which they have replaced
> the handset again that also started to crash with application,shazum always
> ask to install every time I open, slow of working speed, No auto retrieval
> of E-mail and I found hardware defect like earphone jack pinpoint,
> improper assemble of body cover finally three finger option fails to work (
> I found this in your website to solve software problems)
>
> I called to customer care No.[protected] as per their instruction I taken
> it into another new care center Magnum Fashions NO 7 11th main 3rd Block
> East, Jayanagar Bangalore Ph No ;[protected]. But they refuse to take the
> handset and they suggested to go the same care center (Care Point).
>
> Regarding warranty period I came to know from your customer care executive
> that warranty period starts from the date of purchase.
>
> 2nd Nov 2011 I went to Care point I handed over the unit along with the
> note which is pointed out with problems. In my case purchase date is
> 05thNov 2011, but I have not used good conditioned handset yet so my
> warranty
> should start the date of you provide good conditioned handset.
>
> Almost 6 to 8 times I visited to Nokia care point even after one year (
> purchased date: 05-Nov-2011) you have failed to provide good condition unit
> and almost 40 days my cell was kept in customer care center. 2 times have
> lost all my contacts and messages which are very important to me that made
> lot of inconvenience and loss which is affected to my Business.
>
>
>
> With the above incidences I have following questions regarding warranty
> please reply me with the suitable answer
>
> - On what basis you are providing warranty?
> - If the warranty will fix on purchasing date of the handset who Is
> responsible for the defected handset?
> - To whom can I complaint against this poor service?
> - Who will compensate to this much of inconvenience?
> - Who pay for my transportation and time?
> - Why don’t I approach consumer forum for this inconvenience and
> warranty period?
>
>
>
>
> Thanking you
>
> Prasanna Kumar C.R.
> Development Officer,
> Life Insurance corporation of India
> Sarakki Branch, “Jeevan Soudha”
> I Floor, 24th Main, I Phase, J P Nagar
> Bengalooru-560078
>
> [protected]
>
> [protected]@gmail.com
>


--
Regards

Prasanna Kumar C.R.
Development Officer,
Life Insurance corporation of India
Sarakki Branch, “Jeevan Soudha”
I Floor, 24th Main, I Phase, J P Nagar
Bengalooru-560078


--
Regards

Prasanna Kumar C.R.
Development Officer,
Life Insurance corporation of India
Sarakki Branch, “Jeevan Soudha”
I Floor, 24th Main, I Phase, J P Nagar
Bengalooru-560078



--
Regards

Prasanna Kumar C.R.
Development Officer,
Life Insurance corporation of India
Sarakki Branch, “Jeevan Soudha”
I Floor, 24th Main, I Phase, J P Nagar
Bengalooru-560078