Nokia — Nokia E50 Phone Concern

 
5 Reviews
India
 Santosh Kr. Yadav
I am including the chain of email with Nokia(Latest on top):-

Hi Revathi,

Thanks for your inputs. Could you please let me know if I can counter check with any senior person regarding the reason for the defect.
I already mentioned that its a very very very small blue color spot/mark which is even hard to see and that is also near to the charger slot (no other mark).
I would like to confirm if issue is really because of what your Nokia Care Center reprecentative is saying.
It shows us a dictatorship of Nokia Care and customers have no other option in this kind of situation.
Nokia made the rules and Customers have to abide by the rules of Nokia.

The only options left for us/customer is either go to consumer court for our concern and/or educate the people that you should not go with NOKIA.
Anyway thanks for the feedback, as a part of big corporate I'll start educating my colleagues in India first and then World Wide.

Finally, we are still awaiting if you have any/final feedback for US/Customers for the satisfaction.

Thanks,
Santosh
- Hide quoted text -




On 9/20/07, NokiaCare <support.[protected]@nokia.com > wrote:
Dear Mr. Yadav,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia E50. We sincerely regret the inconvenience caused due to the service provision of the phone. You may kindly note that all Nokia phones come with a 12 month warranty from the original date of purchase. Our warranty guidelines state that any repairs or servicing would be covered under warranty provided our qualified Nokia technicians do not find any physical or liquid damage(s) on the phone. We would like to advise you that the warranty is void in the event that the technicians find that your phone has been subject to any of these damages.
Should the technician find the phone to be repairable, a repair quotation would be provided. If the customer chooses to have the phone repaired, the customer would need to bear the cost of the service charge as well as the repair charges of the phone. In certain instances, the phone may be irreparable and the customer would be advised of this. Unfortunately, once the phone has been assessed to contain any liquid ingression by the Nokia Care Centre, we would not be able to guarantee the issue will not reoccur as the phone would be assessed as being "beyond economical repair".
We would not be able to verify how liquid came into contact with the motherboard to cause the corrosion in question. However, once liquid ingression has been found on the phone, the warranty is automatically void
Nokia stands by our Nokia Care Centre report and our limited warranty clause, which can be found in your user manual: clause 9 (A), which explains that liquid ingression is not covered by the warranty.
Any concern in the phone may be repaired at a service cost. Hence, we requets you to contact a Nokia Care Centre for further assistance in this regard.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
We recommend you to take along the proof of purchase while visiting the Nokia Care Centre. Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM (Subscriber Identity Module) card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

We hope this clarifies and regret the inconvenience caused.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 12:00 midnight, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Kind regards,
Revathi Durai
Nokia Care


-------Original Message--------

From:
To:
CC:
Sent: Tuesday, September 18, 2007 3:23:31 AM
Subject: Ask Nokia - India:: Technical Support


[THREAD ID :2-2GHGGJ]
[Salutations:Mr.]
[FirstName:Santosh]
[LastName:Yadav]
[DOB:20.04.1980]
[Gender:M]
[Email:[protected]@gmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_E50]
[Imei:[protected]]
[State:Chandigarh]
[Postal:160030]
[Feedback:Hi,

I purchased new Nokia E50 Handset from Nokia handset reseller in Chandigarh. I started facing problem with this handset from the beginning and reported the issue to one of Nokia Care center. I visited same Nokia center situated at Sector 35, 2 times continuously for different problems 2 consecutive days. After the delivery of the product I am again facing problem with this handset. When I visited same Nokia Care center today and I totally disappointed by the comments of the technical person that your Hand Set is dipped in liquid. Just to update you the set was never place even near to water. I do agree if some kind of humidity may enter the set because of Air Condition Room. The person shows me a very very very very small blue colored particle stating me this blue partical shows the problem is because of liquid and the service will be chargeable. I immediately asked to pack the set and now condition of my set is the same as one of your technical people handover to me.

May I ask you if I can visit some of your higher authority person who can again have a look on my handset and guide if liquid is the exact problem?

Also, it shows us a dictatorship of Nokia Care and customers have no other option. Customers have to abide by the rules of Nokia.

Further, I and my family using Nokia handsets from 4 years and I am waiting for helping hand from Nokia Services

Thanks in advance.

Thanks,
Santosh
(Customer)]
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

I lost my nokia 1110 i model mobile.
It's IMEI : [protected]
my service provider was Idea :[protected]

Please send me the current service number with contact number used in the mobile.

Thanks regars,
seenu

Nokia E 50 — Phone not functioning properly

Hi,

I am using Nokia E 50 for past 5 months and am comtinously facing problem with the hand set. It gets hanged very frequently and has been thrice given to Nokia Care center for repair. First they upgraded the S/W but still the problem persistes, secondly again they did something and gave it back that it is perfectly working fine and again the third time when I had given it to them, after keepinng the phone with them for 20 days, today they are sayng that it is a H/W problem and I need to pay Rs. 500 to get it fixed. Still no guarantee that the phone will function well. I need to know why Nokia which is a trusted brand is giving such a pathetic service. And why my problem is not resolved properly with due care at the first instance. And why after 3 times repair if the problem still persisted the phone was not replaced. Using Nokia for 4 years now I am very disappointed with this kind of response.

Nokia E 50 — TELEPHONE NOT WORKING

Sir I am regular user of nokia since 8 years in different models.This time I had purchase mobile E 50 model from ahemdabad as business hone in june 2007 but just after three months I got problem of sound/software hangup and connectivity problem.I sent to Nokia dealer in Udaipur Rajasthan in sept 2007 .After one month I got piece back .After 3 month again same problem is coming and now its unbearable loss in business.I think this model is not working properly that, s why company stopped in one year only.Now what i have to do with this phone since it is in warranty period.I am not able to leave again to dealers and he will agein take one month without phone.either replace with another phone or give me substitue phone so that my communication will not disturbed.Since I am regular customer do not make my mind to other company due to service only.Just now I am living in BHILWARA RAJASTHAN INDIA WAITING FOR REPLY
hello,
i am using nokia 6300. here the configuration setting does not save my phone. it says, "cannot add new account, memory full". and my memories also free. but it does not add the gprs configuration settings...
please reply this feedback...

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