[Resolved]  Nokia — Nokia care doesn't care!

Dear Sir!

Myself Divyank Sharma and I have a Nokia's handset NOKIA N72 which I had purchased in 2007.Now this handset shows a problem like after inserting SIM it gives the msgs SIM Card Not Valid.I went to my nearest registered NOKIA CARE situated in Aligarh as I live In Dibai.Aligarh is nearest to my place than others.Nokia care had taken my phone to solve my problem on 24 De. 2008 and still today it is failed to solve my problem.
during this period they called me three times to taken my set as it was repaired, but when I reached him they gives the excuses that we told other's phone, your phone still noit get repaired and they created a new problem in my handsetlike it gets restarts after fix times(2 minutes).
I feel they have cheated me as 45 days went, and they could not solve my problem.
Kind Regard
Divyank Sharma
[protected],
[protected]

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Trivandrum

18th Sept.2009





From

Abraham Philipose

TC 10/27(1) Kizhakkemuttathil

Mannanthala.Trivandrum- 15

Cont.[protected]



To

The manager

Smart Care

Trivandrum







Sub:Warranty period repair/replacement of Nokia Mobile Model N 3600s



Ref:Mobily (dealer)Invoice No.3399 Dtd[protected] Smart Care Job Sheet No[protected]/090828/74 Dt.28th Aug 2009









Dear Sir



I have purchased the above said mobile set from one of your priority dealer Mobily vide invoice No.3399 dtd 28/8/2008, the very next week I have approached them and complaint was informed “Low Battery”, they just took the handset inside and said “the mobile has got so many functions, so the low battery sign appears. So I switched off all other functions and used only incoming and outgoing calls facility. But again and again the same problem repeated with – car charger facility I managed to use the set. But by June 2009 the problem worsened, I have taken the set to your Nokia Care office in Pattom two times. First time they formatted the set and second time they formatted the memory card and when the problem repeated they decided to send the set to Delhi for repair. Now the set is being returned with remark “Unauthorized repair” that is what I have learned from the Nokia care office.



I swear that I haven’t taken the set to any workshop or persons or handed over to other persons for use or let the set anywhere unattended during the last one year of my use. In my family we have been using Nokia sets for last more than 5 years, my wife, son and daughter all are using Nokia and haven’t met any trouble so far. Even before purchasing this set I have used Nokia “n” series and other models. In this case I doubt the following:



1) The dealer (Mobily) shop has sold me a second had set (it’s a cheating with co-operation from Nokia people).

2) Your Nokia care center (Smart Care) has tampered the set while formatting.







Since the opening of the set 3600 is little difficult I have opened it only once or twice to replace the SIM. I haven’t taken back the set from Nokia care because I would like to register a complaint with Trivandrum consumer court against this very clear case of cheating by Nokia people.







I write this letter to you if possible to settle the matter without dragging to legal entanglement. I kindly request the set to be replaced or repair, hence the fault appeared during the warranty period.



Kindly replay urgently so that I may able to decide on further steps required.



Awaiting your early replay



With regards



Very truly



Abraham Philipose

dear sir, madum, i use n72 from2 years, i am realy depresed, when i start my phone its show me a massage(your last call cost is (2 call rate)...), its happan every off to on, i have its from my friend, i conntect to nokia care call center.they said that u have to call to ur sim compony.i use air tel s phone, and they says, that u must be chaqe ur phone or componey. my phone no.is [protected], can u solove my problumus.my e mail is [protected]@yahoo.in,

sir, i have nokia 5300 nokia mobile. mobile media player not functioning. so, i want to update its software from nokia online care. but the update software of the nokia not downloaded to my pc. a message occure again and again "a fatal error occur during the instalation process". sir, i have sony ericsson mobile also and i download the update software of sony ericsson from net. i am very happy to service of the sony ericsson mobile on net. but other hand nokia service on the net "i fed up". sorry sir, i found of nokia mobile. but service on net very bad. sir, can i get the update software from net. otherwise, i have to sale my mobile because i won't spent extra money to repair it.