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[Resolved]  Nokia — FAULTY MODEL NOKIA 6233, NOT REPAIRED/REPLACED

To,
THE MANAGER,
NOKIA CARE INDIA

DELHI, INDIA.

[protected]@HCLINSYS.COM



DATE - 04/04/2008.



SUBJECT – FAULTY MODEL NOKIA 6233, NOT REPAIRED/REPLACED.



DEAR SIR/MADAM!



GOOD MORNING!



I have a sever grievance to make, I have a phone that has gone bad (SECOND TME) and is not repaired and finally it has been told that it will not be repaired or replaced.

The following are the details:

I M E I - NO - [protected], Job sheet no -[protected].
MODEL NOKIA - 6233.



This phone has been bought by me from an authorised nokia dealer from the GREEN PARK MAKERT, NEW DELHI. @ RS.8000.



FIRST FAULT – RECTIFED -DATE- FEB '08

This phone has been faulty since day one o[censored]se, immediately after purchasing the phone I found out that the "NO1" digit of the phone was not functioning. So I went to the NOIKA CARE – UPHAR CINEMA, GREEN PARK. And then I requested the concerned staff there to kindly get the issue rectified and if possible please get me a new model for the same phone as it is just a week's time and this fault has been present since day one, and I did not got the phone to them within four days of purchase as I thought it may not be a fault just that the button is a bit hard initially, because I have been a NOKIA user for almost more than TEN YEARS, and have never had issues, SO THE NOKIA CARE, they mended it and gave it back after 4-5 days. FINE BUT, NOT SATISFACTORY. CASE CLOSED.

I really feel that NOIKA is a marvellous phone maker. I have never switched to other phone makers and always praised nokia products to my family and friends and also make them go for a nokia phone instead of other brands.

BUT THIS TIME THINGS HAVE NOT BEEN LIKE ALWAYS .ME, A person who has been a nokia user till date may be "forced" to switch to other phone brands and also make his friends do the same for future, IF THIS THING ISNOT TAKEN CARE OF, PROPERLY.











NOW THE SECOND ISSUE – DATE 25-march-2008. STILL – OPEN.

This same Phone- MODEL NOKIA - 6233.
I M E I - NO - [protected], Job sheet no-[protected].



Out of the blue, ONE FINE MORNING suddenly stops charging and when in the morning, before going to office I put to the phone for charging, it said "NOT CHARGING" and even after changing the socket it did not charged .SO I REALIZED THIS PHONE IS GOING DEAD.



I went to the NOKIA CARE, WELCOME METRO STATION, Delhi, and submitted them the model also clarifying that this phone has previously been mended by the Authorised NOKIA CARE also, as they also had my records in the database automatically feed from earlier time ref to the IMIE NO of the phone.



NOW the gentleman MR.IKRAR told me that the NOKIA care people will look into it and inform me after a day or so and I call them to know the status.
FINE, WHATELSE CAN I DO, WAIT. So as told by the NOKIA care staff on phone call, I went to them again after 4 days to collect the phone and then they said, it is a LIQUID DAMAGE, and I shall have to pay 1500 RS. ELSE I CAN TAKE MY PHONE BACK THEN ITSELF.


Now, THIS IS ABSOLUTELY FALSE – NO LIQUID HAS BEEN INSERTED IN THE PHONE. Let me tell this, the phone has always been kept safely, never kept near water or moisture even, but what they said was I have to pay this money to them and then only they will mend it . REALLY SCROUPLOUS I MUST SAY!



Any ways even after knowing this is just a gimmick of charging money from a loyal customer like me and a person who needs a phone a lot for his business and always keeps the phone safe and sound like other important things. I still said YES to them because I need my phone to work, I thought they will rectify the phone and give it back, what ever is the charge is acceptable, PLEASE NOTE THE PHONE IS STILL NOT EVEN 3 MONTHS OLD .AND WARRANTY STILL IS VALID 100% .



NOW THE BEST PART – I CALLED THEM TODAY 05/04/08.

To collect my phone, WHAT I GOT TO HEAR IS "WE CANNOT MEND IT, YOU CAN TAKE IT BACK.



WOW!!! WHAT A DELIGTH!!! …I mean, IS NOKIA MAKING JUNK OR SOMETHING?!!!











DEAR SIR/MADAM, if you can kindly look into this matter and help me get a new phone, WHICH WORKS FINE, I shall be THAKNFUL to you from the bottom of my heart,

I mean, I really am so frustrated by such Un – professional approach and Completely Scrupulous customer service, that I just don't have any other step, BUT TO APPEAL FOR A SUIT AGAINST NOKIA FOR MAKING FAULTY PRODUCTS AND THEN NOT REPLACING THEM AND MENDING THEM AND CHARGING CUSTOMERS UNNECESSARY MONEY FOR THE FAULTS THAT THEIR PRODUCT HAS AND No fault of the user is there .



If you or any person from NOKIA can call on my no and tell me when they are giving me a replacement, I shall NOT be appealing for a SUIT in consumer court, because I do not want to create problems for any one, BUT YES IF MY PROBLEM IS NOT RESOLVED COMPLETELY, YOU WILL HAVE IT FROM ME.



It is up to your discretion how you want to proceed with this.



Hoping to hear back on a positive not from your side.



THANKS AND REGARDS!



MR. SUMIT KUMAR JAIN

S/O MR.SURESH CHAND JAIN

+91-[protected]

+91-[protected]

+91-[protected]

+91-[protected](DISC.)

[protected]@GMAIL.COM
Complaint marked as Resolved Aug 14, 2020
Complaint comments  6 CommentsShareTweet

Comments

To,
THE MANAGER,
NOKIA CARE INDIA

DELHI, INDIA.

[protected]@HCLINSYS.COM



DATE - 04/04/2008.



SUBJECT – FAULTY MODEL NOKIA 6233, NOT REPAIRED/REPLACED.



DEAR SIR/MADAM!



GOOD MORNING!



I have a sever grievance to make, I have a phone that has gone bad (SECOND TME) and is not repaired and finally it has been told that it will not be repaired or replaced.

The following are the details:

I M E I - NO - [protected], Job sheet no -[protected].
MODEL NOKIA - 6233.



This phone has been bought by me from an authorised nokia dealer from the GREEN PARK MAKERT, NEW DELHI. @ RS.8000.



FIRST FAULT – RECTIFED -DATE- FEB '08

This phone has been faulty since day one o[censored]se, immediately after purchasing the phone I found out that the "NO1" digit of the phone was not functioning. So I went to the NOIKA CARE – UPHAR CINEMA, GREEN PARK. And then I requested the concerned staff there to kindly get the issue rectified and if possible please get me a new model for the same phone as it is just a week's time and this fault has been present since day one, and I did not got the phone to them within four days of purchase as I thought it may not be a fault just that the button is a bit hard initially, because I have been a NOKIA user for almost more than TEN YEARS, and have never had issues, SO THE NOKIA CARE, they mended it and gave it back after 4-5 days. FINE BUT, NOT SATISFACTORY. CASE CLOSED.

I really feel that NOIKA is a marvellous phone maker. I have never switched to other phone makers and always praised nokia products to my family and friends and also make them go for a nokia phone instead of other brands.

BUT THIS TIME THINGS HAVE NOT BEEN LIKE ALWAYS .ME, A person who has been a nokia user till date may be "forced" to switch to other phone brands and also make his friends do the same for future, IF THIS THING ISNOT TAKEN CARE OF, PROPERLY.











NOW THE SECOND ISSUE – DATE 25-march-2008. STILL – OPEN.

This same Phone- MODEL NOKIA - 6233.
I M E I - NO - [protected], Job sheet no-[protected].



Out of the blue, ONE FINE MORNING suddenly stops charging and when in the morning, before going to office I put to the phone for charging, it said "NOT CHARGING" and even after changing the socket it did not charged .SO I REALIZED THIS PHONE IS GOING DEAD.



I went to the NOKIA CARE, WELCOME METRO STATION, Delhi, and submitted them the model also clarifying that this phone has previously been mended by the Authorised NOKIA CARE also, as they also had my records in the database automatically feed from earlier time ref to the IMIE NO of the phone.



NOW the gentleman MR.IKRAR told me that the NOKIA care people will look into it and inform me after a day or so and I call them to know the status.
FINE, WHATELSE CAN I DO, WAIT. So as told by the NOKIA care staff on phone call, I went to them again after 4 days to collect the phone and then they said, it is a LIQUID DAMAGE, and I shall have to pay 1500 RS. ELSE I CAN TAKE MY PHONE BACK THEN ITSELF.


Now, THIS IS ABSOLUTELY FALSE – NO LIQUID HAS BEEN INSERTED IN THE PHONE. Let me tell this, the phone has always been kept safely, never kept near water or moisture even, but what they said was I have to pay this money to them and then only they will mend it . REALLY SCROUPLOUS I MUST SAY!



Any ways even after knowing this is just a gimmick of charging money from a loyal customer like me and a person who needs a phone a lot for his business and always keeps the phone safe and sound like other important things. I still said YES to them because I need my phone to work, I thought they will rectify the phone and give it back, what ever is the charge is acceptable, PLEASE NOTE THE PHONE IS STILL NOT EVEN 3 MONTHS OLD .AND WARRANTY STILL IS VALID 100% .



NOW THE BEST PART – I CALLED THEM TODAY 05/04/08.

To collect my phone, WHAT I GOT TO HEAR IS "WE CANNOT MEND IT, YOU CAN TAKE IT BACK.



WOW!!! WHAT A DELIGTH!!! …I mean, IS NOKIA MAKING JUNK OR SOMETHING?!!!











DEAR SIR/MADAM, if you can kindly look into this matter and help me get a new phone, WHICH WORKS FINE, I shall be THAKNFUL to you from the bottom of my heart,

I mean, I really am so frustrated by such Un – professional approach and Completely Scrupulous customer service, that I just don't have any other step, BUT TO APPEAL FOR A SUIT AGAINST NOKIA FOR MAKING FAULTY PRODUCTS AND THEN NOT REPLACING THEM AND MENDING THEM AND CHARGING CUSTOMERS UNNECESSARY MONEY FOR THE FAULTS THAT THEIR PRODUCT HAS AND No fault of the user is there .



If you or any person from NOKIA can call on my no and tell me when they are giving me a replacement, I shall NOT be appealing for a SUIT in consumer court, because I do not want to create problems for any one, BUT YES IF MY PROBLEM IS NOT RESOLVED COMPLETELY, YOU WILL HAVE IT FROM ME.



It is up to your discretion how you want to proceed with this.



Hoping to hear back on a positive not from your side.



THANKS AND REGARDS!



MR. SUMIT KUMAR JAIN

S/O MR.SURESH CHAND JAIN

+91-[protected]

+91-[protected]

+91-[protected]

+91-[protected](DISC.)

[protected]@GMAIL.COM
Nokia - Sumit Jain - N6233 Service Assessment Inbox
Dear Mr. Jain,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 6233. We regret the inconvenience caused. Please be informed that our Nokia Care Centers are authorized and recommended by Nokia. Kindly note, the technicians at the Nokia Care Centre are well trained technically and have an in depth knowledge of the product. Further, we would like to inform you that such mal practices are not followed by them.



Further, please note that, all Nokia phones come with a 12 month warranty from the original date of purchase. Our warranty guidelines state that any repairs or servicing would be covered under warranty provided our qualified Nokia technicians do not find any physical or liquid damage(s) on the phone. We would like to advise you that the warranty is void in the event that the technicians find that your phone has been subject to any of these damages.



Should the technician find the phone to be repairable, a repair quotation would be provided. If the customer chooses to have the phone repaired, the customer would need to bear the cost of the service charge as well as the repair charges of the phone. In certain instances, the phone may be irreparable and the customer would be advised of this. Unfortunately, once the phone has been assessed to contain any liquid ingression by the Nokia Care Center, we would not be able to guarantee the issue will not reoccur as the phone would be assessed as being “beyond economical repair”.



Nokia stands by our Nokia Care Center report and our limited warranty clause, which can be found in your user manual: clause 9 (A), which explains that liquid ingression is not covered by the warranty. However, we would not be in a position to oblige to your request of replacement. We hope this clarifies and we regret for the inconvenience caused.



We would not be able to verify how liquid came into contact with the motherboard to cause the corrosion in question. However, once liquid ingression has been found on the phone, the warranty is automatically void.



We regret the unintended inconvenience caused.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Junasha Barman
Nokia Care



-------Original Message--------
From: "ext Sumit Kumar Jain"
To:
CC:
Sent: Wednesday, April 09, 2008 10:38:52 AM
Subject: Re: Nokia - Sumit Jain - N6233 Service Assessment


Dear Namrata Maurya!
GOOD EVENING!
After reading ur reply i gather that, u mean to say that my phone is just dead and i cannot do anything about it anymore ... and just because YOUR TECH PERSON HAS termed it as liquid damage or similar, nokia does not hold any warranty to repair my phone and also that nokia will not give any replacement .RIGHT ?

When I have already specified in my letter that i have NOT by any chance allowed the phone to get in touch with any liquid substance . I am 100 % sure about it, and even after that if you think that my phone shall NOT be repaired coz it is some semi- qualified nokia care tech. person that may have mis-handled the phone and made it ir-repairable and now it is being termed as liquid damage OR "out of warranty". I mean then why do you even have to take the pain of a service help desk in the first place, you can advertise the products as "NOKIA=NO WARRANTY!"
I really feel pity that nokia help desk India has such poor service level and do not understand what is to be done with customers who have a genuine cause and a genuine explanation for the issues that are arising out of a "malfunction of a NOKIA PRODUCT", and not just give them a SLAP OF OUT OF WARRANTY!

I understand it is not ur fault, you are just an employee and an gud asset for such a pathetic customer servicing company.

if this is what is nokia going to do for their customers ... that day is not far when people will STOP using NOKIA products no matter how great advertising you may do to FOOL PEOPLE!!! IF THINGS CAN BE MADE ...they can be DESTROYED TOO...just "WORD OF MOUTH IS ENOUGH "

Anyways ... thanks for ur reply ... makes me happy that from today on I shall think twice before even buying a NOKIA phone.

And as far as this piece of crap = nokia phone goes, I will do what ever I can to make it WORK and I will also make sure that I make people understand what REAL NOKIA HCL CARE SERVICES ARE ... simply PATHETIC!

As far as YOUR part in this goes I shall be more than happy to give you all the GOODS!!! in ur survey!!!
TAKE CARE!!!

THANKS AND WARM REGARDS!
SUMIT KUMAR JAIN
[protected]
[protected]@gmail.com


P.S. TRY FINDING A BETTER COMPANY FOR UR SEL[censored] ONE WHICH UNDERSTANDS!!!



===========================================================

On Tue, Apr 8, 2008 at 4:44 PM, NokiaCare <support.[protected]@nokia.com> wrote:

Dear Mr. Jain,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 6233. We regret the inconvenience caused. Please note that, all Nokia phones come with a 12 month warranty from the original date of purchase. Our warranty guidelines state that any repairs or servicing would be covered under warranty provided our qualified Nokia technicians do not find any physical or liquid damage(s) on the phone. We would like to advise you that the warranty is void in the event that the technicians find that your phone has been subject to any of these damages.



Should the technician find the phone to be repairable, a repair quotation would be provided. If the customer chooses to have the phone repaired, the customer would need to bear the cost of the service charge as well as the repair charges of the phone. In certain instances, the phone may be irreparable and the customer would be advised of this.



Further, you may kindly note that in certain cases the phone may not be repairable or beyond economical repairs. Kindly note that a phone is also termed irreparable if the service provision cost might exceed the 80% of the price of the handset.



Furthermore, for information on the service provision of your phone, we request you to kindly contact another Nokia Care Centre.



For location of a Nokia Care Centre nearest to you, kindly access the following web link:



http://www.nokia.co.in/A4536241

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Namrata Maurya
Nokia Care

-------Original Message--------
From: "ext Sumit Kumar Jain"
To:
CC:
Sent: Monday, April 07, 2008 11:09:55 PM
Subject: Re: Nokia - Sumit Jain - N6233 Service Assessment

Dear sir !
Thanks for your reply and concern for my issue .
The Tech. person at the help desk told me on the phone ( nokia care helpline)
that the nokia phone cannot be mended and told me to take it back ASAP.
Now this is what is the most shocking part ...WHAT DO I DO NEXT ?
PLEASE HELP ...
Looking for a response and a possible solution along with it from your side soon.

Thanks and regards!
sumit jain
[protected]@gmail.com
+91-[protected]



On Mon, Apr 7, 2008 at 6:45 PM, NokiaCare <support.[protected]@nokia.com> wrote:

Dear Mr. Jain,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia 6233. We regret the inconvenience caused. We request you to kindly revert with the exact assessment of your phone, made by our technicians at Nokia care Centre.



This detail is vital for us to assist you further.



For location of a Nokia Care Centre nearest to you, kindly access the following web link:



http://www.nokia.co.in/A4536241

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Namrata Maurya
Nokia Care

-------Original Message--------

From:
To:
CC:
Sent: Monday, April 07, 2008 10:42:19 AM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-2Y755D]

[Salutations:Mr.]
[FirstName:Sumit]
[LastName:Jain]
[DOB:30.12.1981]
[Gender:M]
[Email:[protected]@gmail.com] [CountryCode:91] [Country:India] [Language:English] [MobilePhone:6233] [Model:Nokia_6233] [Imei:[protected]] [State:new delhi] [Postal:110006] [Feedback:To, THE MANAGER, NOKIA CARE INDIA DELHI, INDIA. [protected]@HCLINSYS.COMDATE - 04/04/2008. SUBJECT �¢?? FAULTY MODEL NOKIA 6233, NOT REPAIRED/REPLACED. DEAR SIR/MADAM! GOOD MORNING! I have a sever grievance to make, I have a phone that has gone bad (SECOND TME) and is not repaired and finally it has been told that it will not be repaired or replaced. The following are the details: I M E I - NO - [protected], Job sheet no -[protected]. MODEL NOKIA - 6233. This phone has been bought by me from an authorised nokia dealer from the GREEN PARK MAKERT, NEW DELHI. @ RS.8000. FIRST FAULT �¢?? RECTIFED -DATE- FEB '08 This phone has been faulty since day one o[censored]se, immediately after purchasing the phone I found out that the "NO1" digit of the phone was not functioning. So I went to the NOIKA CARE �¢?? UPHAR CINEMA, GREEN PARK. And then I requested the concerned staff there to kindly get the issue rectified and if possible please get me a new model for the same phone as it is just a week's time and this fault has been present since day one, and I did not got the phone to them within four days of purchase as I thought it may not be a fault just that the button is a bit hard initially, because I have been a NOKIA user for almost more than TEN YEARS, and have never had issues, SO THE NOKIA CARE, they mended it and gave it back after 4-5 days. FINE BUT, NOT SATISFACTORY. CASE CLOSED. I really feel that NOIKA is a marvellous phone maker. I have never switched to other phone makers and always praised nokia products to my family and friends and also make them go for a nokia phone instead of other brands. BUT THIS TIME THINGS HAVE NOT BEEN LIKE ALWAYS .ME, A person who has been a nokia user till date may be "forced" to switch to other phone brands and also make his friends do the same for future, IF THIS THING ISNOT TAKEN CARE OF, PROPERLY. NOW THE SECOND ISSUE �¢?? DATE 25-march-2008. ]



--
Thanks & Regards!
Sumit Kumar Jain




--
Thanks & Regards!
Sumit Kumar Jain



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Sumit Kumar Jain to NokiaCare
show details Apr 10

There is no use now ... thanks!!! and thanks for bewaring me from being a nokia customer even again in my life.
I think it was my mistake that i ever trusted nokia for support !

CHOW!
dear sir,
i m having signal problem with my nokia 3310C & submitted it at varanasi center in warranty period . the details are as follows
item no-[protected]
job sheet no-[protected] dated 01.07.2008
warranty ref no-APAINY23401411
name-manish kumar
contact no-[protected]

but i m not getting online status of my complain. pls take up the matter at ur end.
thanking u
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Dear Sir,
i am a user of NOKIA 6233 recently i went to NOKIA CARE as it is being AUTO OFF. they said that there is a chance of being dead as it is related to board but, as they said they did. They have killed the phone with no life, and they took my 1 G.B. Memory card also, The worst thing is i do not have the job sheet card as they took it back for retuning my phone now they are laming that they did not take the memory card am i a stupid that i will ask them memory card. the response of the CARE is simply stupid. one who is responsible for taking the phone for servicing and writing the job sheet is simply lying at the counter that my phone was not in a ON condition when he has verily listen the song of MP3 at the time of submitting the phone. I was known that Corporate centres will cheat common people but I realized truth after it happen to me.

Mohammed Rauf
i am 6233 chargine not safe

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