[Resolved] Nokia — FAULTY MODEL NOKIA 6233, NOT REPAIRED/REPLACED
NOKIA CARE INDIA
DATE - 04/04/2008.
SUBJECT – FAULTY MODEL NOKIA 6233, NOT REPAIRED/REPLACED.
I have a sever grievance to make, I have a phone that has gone bad (SECOND TME) and is not repaired and finally it has been told that it will not be repaired or replaced.
The following are the details:
I M E I - NO - [protected], Job sheet no -[protected].
MODEL NOKIA - 6233.
This phone has been bought by me from an authorised nokia dealer from the GREEN PARK MAKERT, NEW DELHI. @ RS.8000.
FIRST FAULT – RECTIFED -DATE- FEB '08
This phone has been faulty since day one o[censored]se, immediately after purchasing the phone I found out that the "NO1" digit of the phone was not functioning. So I went to the NOIKA CARE – UPHAR CINEMA, GREEN PARK. And then I requested the concerned staff there to kindly get the issue rectified and if possible please get me a new model for the same phone as it is just a week's time and this fault has been present since day one, and I did not got the phone to them within four days of purchase as I thought it may not be a fault just that the button is a bit hard initially, because I have been a NOKIA user for almost more than TEN YEARS, and have never had issues, SO THE NOKIA CARE, they mended it and gave it back after 4-5 days. FINE BUT, NOT SATISFACTORY. CASE CLOSED.
I really feel that NOIKA is a marvellous phone maker. I have never switched to other phone makers and always praised nokia products to my family and friends and also make them go for a nokia phone instead of other brands.
BUT THIS TIME THINGS HAVE NOT BEEN LIKE ALWAYS .ME, A person who has been a nokia user till date may be "forced" to switch to other phone brands and also make his friends do the same for future, IF THIS THING ISNOT TAKEN CARE OF, PROPERLY.
NOW THE SECOND ISSUE – DATE 25-march-2008. STILL – OPEN.
This same Phone- MODEL NOKIA - 6233.
I M E I - NO - [protected], Job sheet no-[protected].
Out of the blue, ONE FINE MORNING suddenly stops charging and when in the morning, before going to office I put to the phone for charging, it said "NOT CHARGING" and even after changing the socket it did not charged .SO I REALIZED THIS PHONE IS GOING DEAD.
I went to the NOKIA CARE, WELCOME METRO STATION, Delhi, and submitted them the model also clarifying that this phone has previously been mended by the Authorised NOKIA CARE also, as they also had my records in the database automatically feed from earlier time ref to the IMIE NO of the phone.
NOW the gentleman MR.IKRAR told me that the NOKIA care people will look into it and inform me after a day or so and I call them to know the status.
FINE, WHATELSE CAN I DO, WAIT. So as told by the NOKIA care staff on phone call, I went to them again after 4 days to collect the phone and then they said, it is a LIQUID DAMAGE, and I shall have to pay 1500 RS. ELSE I CAN TAKE MY PHONE BACK THEN ITSELF.
Now, THIS IS ABSOLUTELY FALSE – NO LIQUID HAS BEEN INSERTED IN THE PHONE. Let me tell this, the phone has always been kept safely, never kept near water or moisture even, but what they said was I have to pay this money to them and then only they will mend it . REALLY SCROUPLOUS I MUST SAY!
Any ways even after knowing this is just a gimmick of charging money from a loyal customer like me and a person who needs a phone a lot for his business and always keeps the phone safe and sound like other important things. I still said YES to them because I need my phone to work, I thought they will rectify the phone and give it back, what ever is the charge is acceptable, PLEASE NOTE THE PHONE IS STILL NOT EVEN 3 MONTHS OLD .AND WARRANTY STILL IS VALID 100% .
NOW THE BEST PART – I CALLED THEM TODAY 05/04/08.
To collect my phone, WHAT I GOT TO HEAR IS "WE CANNOT MEND IT, YOU CAN TAKE IT BACK.
WOW!!! WHAT A DELIGTH!!! …I mean, IS NOKIA MAKING JUNK OR SOMETHING?!!!
DEAR SIR/MADAM, if you can kindly look into this matter and help me get a new phone, WHICH WORKS FINE, I shall be THAKNFUL to you from the bottom of my heart,
I mean, I really am so frustrated by such Un – professional approach and Completely Scrupulous customer service, that I just don't have any other step, BUT TO APPEAL FOR A SUIT AGAINST NOKIA FOR MAKING FAULTY PRODUCTS AND THEN NOT REPLACING THEM AND MENDING THEM AND CHARGING CUSTOMERS UNNECESSARY MONEY FOR THE FAULTS THAT THEIR PRODUCT HAS AND No fault of the user is there .
If you or any person from NOKIA can call on my no and tell me when they are giving me a replacement, I shall NOT be appealing for a SUIT in consumer court, because I do not want to create problems for any one, BUT YES IF MY PROBLEM IS NOT RESOLVED COMPLETELY, YOU WILL HAVE IT FROM ME.
It is up to your discretion how you want to proceed with this.
Hoping to hear back on a positive not from your side.
THANKS AND REGARDS!
MR. SUMIT KUMAR JAIN
S/O MR.SURESH CHAND JAIN
Complaint marked as Resolved Aug 14, 2020