[Resolved] Nokia C5 — Airtel SIM not supported in Nokia C5 | |||
Hi, I purchased a brand new Nokia C5 from one of the reputed stores in Bangalore on 10-Jul-10 8:30pm. I have a post-paid Airtel SIM, which I am currently using with my Sony Ericsson W810. I asked store person to test my newly purchased Nokia C5 with this SIM, but it failed with the message "SIM card Registration failed”. The store person tested with a Docomo SIM that worked. He (store person) mentioned, it could be because my Airtel SIM is old, he asked me to take a new 64K SIM and use. In my family we have BSNL CellOne, Docomo and Airtel (64k) SIM. I tried inserting each of these SIM, it worked with BSNL & Docomo, but didn't work with Airtel SIM (both my old and another 64K). Then I went back to stores (11-Jul-10 around 2pm) and described my testing. He intern called up couple of people and confirmed me; this handset "Nokia C5" doesn't support Airtel SIM. Also, he said this is a bug in these sets and in another 30 days, Nokia will release a new version of software for these sets. By upgrading the set with that software, it will detect Airtel SIM. To confirm on the same, today (12-Jul-10) I visited a nearby Nokia service center, they asked me to leave the mobile in their service center for testing. :( So, now I left it in Nokia Service center, hoping for better. With this I am unhappy with the Nokia and the store from where I purchased the set. I paid the full amount and purchased it, but it’s been 2 days, I am unable to use the set with Airtel SIM. Dear friends, beware of such products which comes to market with a bug. I request Nokia co. to test their products before releasing them to market. I hope, my concern will be addressed ASAP. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 14 Comments | |||
Comments
Dear Mr. Pawar, i am in Delhi & facing the same problem with C5 Model. I also checked it with Airtel & Vodafone & C5 is not working with any of them. As suggested by Nokia helpline, i visted Nokia care & they were also surprised to see this problem. Subsequently i got a call from Nokia on Saturday & they confirmed the problem. As per them, it is because the IMEI numbers are not yet registered with Airtel & Vodafone. It will take another 3-4 days. I asked them how can they sell any handset which is not properly registered with all operators. No answers. Today i called Nokia Customer Care again just to have an update & they are saying Nokia has not observed any such issue & its first time they are listening this. I am shocked. How come a company like Nokia changing its statement on daily basis.
Hello all,
I have purchased that mobile (C5) on 15/07/10, but my mobile was not face any problem, since it will working in good condition.
I have purchased that mobile (C5) on 15/07/10, but my mobile was not face any problem, since it will working in good condition.
I have Purchased this on 18th july, and no problem with my Nokia C5 using Airtel SIM.
Takeout your Handset to Nokia Care.
Takeout your Handset to Nokia Care.
I have purchased Nokia C5 on 22th july and having the same problem with new Vodafone sim but other company sims are working fine in it and that Vodafone sim is working fine on other mobiles..i have given it to the Nokia service center and hoping for the best!!!
I had another type of problem. I had purchased C5 on 16/09/2010 in Delhi Mobile Store. It works fine till 30/09/2010. After that it gets too hot in normal mode and batterry going down completely within half an hour. I had faced this problem till 05/10/2010, while i was in journey for two days handicapped due to C5 to make any call. I have gien it to Nokia Care on 05/10/2010 they serviced it. The problem of being hot and discharging is solved but now I am facing another type of problem like :
1. Mobile restarting automatically frequently.
2. Keys are not functioning properly.
3 No network access.
4. Mobile is in offline mode.
5. While opening or setting some configuration it is going to switch off.
6. During batterry charging it lights up frequently.
Till date all family members are using and have trust on Nokia phones, but now they are shocked and no trust on nokia.
Manoj Kumar
1. Mobile restarting automatically frequently.
2. Keys are not functioning properly.
3 No network access.
4. Mobile is in offline mode.
5. While opening or setting some configuration it is going to switch off.
6. During batterry charging it lights up frequently.
Till date all family members are using and have trust on Nokia phones, but now they are shocked and no trust on nokia.
Manoj Kumar
I have purchased that mobile (C5) on 18/09/10, in chickmagalur univercell but my mobile was not face any problem, since it will working in good condition
I am also facing the same problem "sim card registration failed". When i checked with another vodafone sim the same is working... I called up the store they told me to get another sim from vodafone with more kb... i dont really understand the problem as my vodafone sim is detected by all other phones including er nokia sets..
In Past i have also faced same kind of issues with Nokia 3110 classic.
It got restart frequently again & again.
I went to Nokia care and handover the mobile to them & they gave back my mobile after 2 weeks by simply upgrading the software of Nokia & adviced me that not to use 1 GB memory card.
I got shocked because Nolkia 3110c supports 2 GB memory.
My Mobile worked good for another 2-3 months and after that it gets started all over again.
I went to Nokia care 1 more time but at that point of time my Mobile Validity expired.
So, the person told me that there is some problem with the IC of the mobile chip & they cant resolve the issue as they dont have any technical expertise on it.
I asked them to atleast upgrade the software of the mobile & they asked Rs450 for software upgrade.
I asked why you people are charging too high. He reply because they have a good strenght of staff. they dont have fixed charge for the service.
I agreed then he said if in middle of the upgrade, the mobile died, they will not take the resposbility.
As there are 20% chances of mobile disability during software upgrade.
I got angry with all these lies & i lost the trust on NOKIA brand.
I still have that handset and put it in my home showcase as the symbol of NO-KIA.
It got restart frequently again & again.
I went to Nokia care and handover the mobile to them & they gave back my mobile after 2 weeks by simply upgrading the software of Nokia & adviced me that not to use 1 GB memory card.
I got shocked because Nolkia 3110c supports 2 GB memory.
My Mobile worked good for another 2-3 months and after that it gets started all over again.
I went to Nokia care 1 more time but at that point of time my Mobile Validity expired.
So, the person told me that there is some problem with the IC of the mobile chip & they cant resolve the issue as they dont have any technical expertise on it.
I asked them to atleast upgrade the software of the mobile & they asked Rs450 for software upgrade.
I asked why you people are charging too high. He reply because they have a good strenght of staff. they dont have fixed charge for the service.
I agreed then he said if in middle of the upgrade, the mobile died, they will not take the resposbility.
As there are 20% chances of mobile disability during software upgrade.
I got angry with all these lies & i lost the trust on NOKIA brand.
I still have that handset and put it in my home showcase as the symbol of NO-KIA.
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