Nokia India Complaints & Reviews

1.Microphone is not working.
We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems.The microphone has been stoped working after one month of purchased.
I have purchased it on 07.04.2008 from ANAND ELECTRONICS,
Bus Stand Market, Shaktinagar, Distt- Sonebhadra (U.P). TIN- [protected] WEF - 30.05.2001 mobile No. [protected] .

After first repairing the condition of the set remain same and he was unable to tackle our problem. His behavior also changed and become rude. We don't know that weather he is an authorized dealer/sub dealer or Agent.
We just want to take some strong actions against him and replace my set as soon as possible.Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
For further detail u can call me on: [protected]

I had submitted my mobile at Nokia Service Centre (Harmony Audia) at Opera House, around 15 days back for problem in my microphone. They delivered me back my phone next day, that the microphone has been changed.

But two days back, the problem starts again. I also see a spot appearing on my mobile screen. I went back to the same Nokia care centre. They told me that the screen can be damaged due to physical misuse, but on my insisting that there were no physical misuse, they said to submit the phone and would check the phone. Today after noon i checked the status of my mobile on site and it shows that the job completed. I called at the care centre and they also told me that the job is completed and you can collect it. To my surprise when i reached there, they told me that the screen was damaged due to physical misuse and cannot be covered under warranty. when i told them that what i had checked on your site and talked to you on phone, you have said that the job is completed. after waiting for more than half an hour, they bring back my mobile with the same damaged screen and also show me that my microphone was damaged due to liquid. Now they have again kept the mobile and said that they would send to it to Nokia and get it checked.

I dont know what happened in last one hour between i called them and reached there to collect my mobile. I dont know what to do? How can a mobile which was repaired, can again be damaged in last one hour.

Dear sir,

Myself Mr. Nitin Agnihotri, i have purchased Nokia6300 on 27.07.07 from Paragon, Thane. But in month of June handset get hanged and automatically switched off. Nokia6300 with black & silver body submitted at Nokia care Thane, shop no 1, Prasad Bldg, Ram Maruti Rd.Thane with service job sheet no.[protected]/080610/31 on dated 10.06.08 to find out problem, after 8 days Nokia care center confirmed on phone ( call by myself) that mother board required to be replaced & it will take time because it is to be replaced at Parel Mumbai.

Handset received from Parel on dated 02.07.08 after replacing mother board but with white & silver body which i have not accepted. I request Nokia care, i want handset with black & silver body only.

But i am extremely sorry to say till date i have not received the handset even after completion of one month & unhappy with the service provide by Nokia centre neither they co operate nor keep me informed what is happening.

Kindly co operate in this matter.
Thanks & Regards
Nitin Agnihotri

Hi

This is in refrence to Nokia 6300 i had bought, there was a defect in the software where by i was not able to conference the incoming calls. Had tried on other Nokia cell phone and it was functioning.

I raised the issue to their technical support and was surprised to receive totally unprofessional comment that may be there is no faciltiy to conference, and they would forward the issued to thier R&D team.

When asked that would somebody revert with what is the real issue and how would it be rectified, the reply was that nobody would revert, and they cannot help it as they can only foward to R&D and after that what happens god knows and only nokia knows consumer facing the error does not know.

How as a consumer can I be satisfied with the complaint. There is also no alternative method of rederssal.

clicking the radio option the display showing was "Not Allowed", can you please send a mail to me to solve this problem.

DEAR SIR/MADAM
I am completely dishearted to inform you that certain components of my cell phone [N-72]
including the camera were stolen by nokia care centre Plot A/72 Sector 23 nerul navi mumbai
I had given handset for repair in a completely untampered condition which is clearly mentioned on the job sheet given to me by nokia care at the time of submission
after a period of 2 weeks when I went to collect my handset I was told that it cannot be repaired and my handset was without the camera which i could see from outside
after few arguements I refused to take back the handset
please see towards the matter and take the appropiate action

Respected sir,
sir mujhe nokia n72, liye one year bhi nahi hua tha, par mera mobile chori ho gaya, maine bahoot koshish ki pata lagane ki par nahi mila.
uske baad mujhe nokia care jana pada.
lekin nokia care k logo ne mujhse kaha ki ab mobile nahi mil sakta. isliye mai chahta hoon ki aap ek kathor kadam uthaye aur aise logo ki help kare jinka mobile gum ho gaya ho. kyunki roz mobile chor badhte jaa rahe hai jis se aam logo ka jina muskil ho gaya hai, lekin company ko is se kya karna kyunki unka mobile aur sim to bik raha hai aur woh munafa kama rahi hai.
chote shabdo me main kehna chahta hoon kia aap- k paas power hai toh aap hum jaise logo k liye aawaz uthaye.
DHANYAWAAD

sir,
this is with refference to the filing of the complaint with u that i bought a nokia cell phone.nd it started giving me problems from the day of the purcahse only but now i am not being provided with the replacement, y i should be getting the 1 day old set being repaired rather than being replaced?i[censored] take no action in doing so i ll be filing a complaint in the consumer forum against the nokia company.
love gupta

This is to bring to your notice our sad experiences at one of your service centres..


I bought a new 5610d-1 express music edition from global access, koramangla on 6th of april. Unfortunately within two days of purchase it started givin problems.When contacted, the dealers adviced us to give it to your service centres.The first time we gave the cell to the service centre in kormangla where the sofware was upgraded n battery replaced which did not rectify the problem.

We then gave it to the service center in tippasandra where we faced many unpleasant experiences.

When we gave the cell the first time, we were assured that if they find any problem with the handset they would replace the set.While collecting the cell, after about 2-3 days, they told us that they'd upgraded the software with a new version n the cell would work fine.but on usage the problems still persisted.when contacted the next day your representative Mr.Ram requested us to use the cell for 2 more days n if v still had the same issues asked us to return the cell as he would send it to the Main NOKIA care center for replacement.On his request we used it for 3 more days n since we were not satisfied whit it we gave it to the same service centre again.

Mr.Ram collected the handset from us on the 29th of april sayin he would be sending it to
the main NOKIA care center immediately so that further action could be taken n would keep
us informed about the developments as well as give a call when the handset would be ready for us to collect.but nothing of the sort happened..

Finally on may 12th when i went to enquire about the cell Mr.Ram was not available.another
representative who also happened to be the manager of the center Mr.Sarvesh attended us after
nearly an hour's wait.i was schocked to know that all these days the cell was lying in the office at tippasandra service center where as i was told that it would be sent to main NOKIA care center. When i asked him what was done about the handset he told me tat the software was upgraded n i could take it back.They did not even have the coutesy to inform tat the cell was in their office for nearly 2 weeks.When i told him tat the software was upgraded 3 times already n asked y wasn't it sent for further investigations, the reply i got was "some other employee collected the cell not me, so i've no idea bout it!".Upon my further insistance they finally aggreed to send it to their Main NOKIA center in Chennai.

As it is the customer service is horrible at the service center..just to know tat nothin had been done bout my cell i had to wait for more than 2 hours.The biggest shock was tat the employees were not even bothered about customer satisfaction..when i kept askin them how could they be so irrresponsible n not send the handset as was told to us, the reply i got was "ok fine i[censored] want you take the handset back n give it to some other service center!"
Another surprising thing is, it is very difficult to contact the service center by phone, not because the phone is busy but because they keep it off hook!!! n so when we call, we get an engaged tone!!


From april 29th to May 27th the cell was with them.Whenever i enquired i was told that the cell was ready n i could collect it.After going there, i get to know tat the handset has not been received yetl.One of the times i happened to visit them in the noon on 22 may, a thursday n Mr.Ram showed me a status sheet n told me that my cell had been dispatched n it would be received by evening the same day n asked me to come back in the evenin.When i went in the evenin he tells me the cell hasn't been received yet n to come back on monday, 26th of may..i stay 20kms away from the service center n its not a joke to keep travellin to indranagar every now n then.Also when i asked Mr.Ram why hadnt he sent the cell to the main NOKIA center the previous time, his reply was "ya ok but its been sent now right!!"

Nokia is considered to be a good brand because of which i chose to buy Nokia over other brands..
but now i regret my this decision so much..if this is the kind of service you provide to your customers who have made the mistake of buyin cells from ur brand i am very sorry to say tat the day is not very far when Nokia will be rated as one of the worst brands available..when someone pays so much and buys something, the least they expect from the company is some good service when required..n i dont think they're wrong in expecting it..but in which you have failed miserably..i really hope tat you consider this a little seriously n take some action because without any customer satisfaction there is no way your brand can grow..

Lookin forward to a better service the next time..

Hi,

This is in reference to my Nokia mobile model 6300 & IMEI /ESN
number [protected], which is not working properly since 14th of
June 2008 .
I submitted this mobile to Nokia Service Centre District Commercial
Centre, Janak Puri, New Delhi .on 14th June 2008, Since that day I am
following up for the same however I have not got a satisfactory
answer.
I purchased this mobile on 11th May 2008 from Mahandiratta
communication Yamunanagar Haryana-135001.

It is quite surprising that what kind of service centers are
associated with your organization .

Would appreciate if you could help me to resolve the same .

Looking forward for your reply.

Regards,

Sandeep Sansarwal
[protected]

Hi
I received my first NOKIA shock when my only five month old handset(NOKIA2630)suddenly failed while talking.Next day I went to Nokia Care center. Another shock was waiting for me when I found that till 12 noon no one was available at Nokia Care, G1 Usha Arcade, Near Lalita Hotel, East Boring Canal Road, PATNA. I took my Q-number but another carelessnes I saw that in spite of Q- Number lots of people were going without taking number. Anyhow my turn came, when I showed my handset the attendant openned all the parts and told me to come after three days. When I met on the said date they told me that we have to send the set to the company and it will take another 15 days.My question is that I handed over the set to them on 2nd July08, then what they were for.Why they are so unsystematic. I have only one set and the company has not provided me any set for the time being.I am afraid that God knows how long it will take to repair/replacement in such a careless service centre.

my phone set no. 2006c new set problam Im goes to nokia cear center not respons to me . very bad service nokia cear

IMEI No. of Phone- [protected].


I would like to draw your attention towards following:-

(1) On[protected], while using, the phone suddenly went "OFF "and wen I again switched it "ON", screen turned blue colour and again went the Phone went "OFF".This happened repeatedly, when i tried
to Switch "ON" the Phone.

(2) On approaching your NOKIA Care at Rudrapur(Uttrakhand) I was told that its software, need rebooting and on my further asking that they should check the phone properly and rectify the defect, if there is any other too, I was told that after rebooting, I will have not problem.I paid Rs.166.00 and collected the phone back on[protected].

(3) The same problem reoccurred, on[protected] and on my contacting personally to the above Nokia Care Centre, I was told that I must choose selected web sites for surfing and I should get some anti virus loaded etc.etc.(irrelevant to the users, becoz phone was being used byme alike from last about 10 monhts).The phone was again handedover to me.
(I may mention that no job sheet etc. was given to me, because the person there took phone in workshop and brought it back, in about20 minutes).

(4) The above problem reoccured after about 8-10 hours, though I did not use web or memory card. I again approached your above centre and phone was taken by them on 26=6=2008; I was given a job sheet, the No. of which I was told 18 dated 26=6=2008.

On 4=07=2008 the phone was delivered back to me, and I was told that it has been rebooted again and now it will work perfect.

(5) To my utter dis-satisfaction, On 5=07=2008 a new defect was noticed by me, that my voice is not being heard on other side by the caller.

(6) On 6=7=2008 I again sent the phone to the above centre and on my inquiry in the evening I was told that it need some strip replacement, which will cost me something about Rs. 700/- or Rs.800/- (I don't remember the exact amount).On my insistance as to why they do not rectify defect in one attempt? because it consume my time and money to approach above centre, which is in nearby city, I could not get any satisfactory reply.I told that they should check it throughly and tell me estimate, if I approve the estimate and phone is repaired, I want to be sure that it will work properly for few months, no satisfactory reply was given.

The job sheet No. is[protected] dated 4=7=2008.

In above regard, after many phone calls, i have also lodged the similar complaint to your No. +[protected] and I am sorry to mention that in one attempt I was never told what information they need to register the complaint, rather in piece meals i was told(after many STD calls on 5/7/2008) and finally i was given complaint registration No.2-35R44D and was advised to seek feedback after 48 hours.

When I tried to obtain the feed back in the evening of 7-7-2008 your Mr. Ramesh informed me that so far they have not received the feed back and I must contact again on 8-7-2008 evening.

You will agree that services of your Nokia centre stated above appear to be most unreliable and utilizing service at above centre is very tiring, besides wastage of money and time.I would like to suggest you to ensure quality work at NOKIA Centre and in the meantime, I shall be happy to know, the estimate after thorough checking of Phone by technical persons at NOKIA CENTRE RUDRAPUR, with utmost care and if estimate is approved by me, they should carryout the job, with the assurance that the set will function properly at least for few months, thereafter.

Since, so far i have not confirmed your NOKIA Centre, RUDRAPUR to carryout the job, for the amount verbally told me and told them that I will confirm shortly.I would request you to please look into the matter and reply me expeditiously, by E-mail or call to my Cell No.[protected].

Thanks,

Complain on nokia care services in chennai, india
Dear all,
I am one of the nokia mobile users for the past 10years.
I had trust on it before but not now… i am sorry to say that…. Because you people made me to do so.
I am really sorry to say that i lost all my confidence and faith with nokia..
I never had such a worst experience from the nokia care..
Let me explain the problem..
" i purchases a new mobile nokia - handset - n91 8gb - black from one of your vendor on few montha before now. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then i have to remove the battery and then reset the mobile and then only i have can use it. On june 01, 2008 i took to the nokia care at royapetta, (Near sathyam theratre) chennai, on 5th june, 2008. (Service center details - rocky agencies, new no:32, old no: 10, thiru vi ka road, royapetta, chennai. Asc : 124_343506, contact number: [protected], and my job sheet number: [protected] dt: 5/june/2008). At first they checked it and told it was a software problem, so they took the mobile and then asked me to come after 7 days, after 7days when i went to collect my mobile, they told me that since it a board problem it will take another a week, and i asked them please inform the correct date so that i can come at right time. (Because i work for an private company kalaigner tv as a editor, my home is at thiruvanmayur, chennai and my work place is at kodambakkam, i used to go my office early around 8 am and return home late nights in the evening, so i had hard time to track the status of my mobile) after a week (June 25th, 2008) when i especially took leave and approached them they said it will take another 10 days and it is a issue with board, so mobile have to replaced. Then i got annoyed and lost my control and i asked the customer technician over there... To get me the exact date so i will get back to you so that i don't have to come all the way and hearing some excuses, this make me more tensed. Then i requested the service person that please check with your head office and get me the exact information. And i don't know who to contact & what to ask them... (Because i got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also i heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far).
See i bought a mobile because of the durability and brand name but... I lost all the hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and i don't you please give warranty and guarantees of your products... I hardly used the mobile for less than 4 months only... But i had terrible and bad experience in customer servicing with the nokia... Care... Not only me i found most of the people who come for serving face a terrible experience... Like no proper response when we give a call... Or they disconnect the call while speaking... They spoil the name of nokia...
Note: important: if i don't receive proper response from this mail i am going to take severs action against the company through legally and also i am going to publish an article on all the local magazines. And i going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in hp (Hewlett packard) to higher officials in and around world..
And finally i kindly request you people all those who represent nokia to give right information to customer and commit yourself what you say... Or don’t spoil the brand name"...
See the loyalty to the customer it not me suffered there are many customer like me….

I need a solution for this….
If any one of the concern person directly from nokia contacts me will be highly appreciated…..

Hoping for a reply soon…

With regards,
Rajkumar b
Mobile no: [protected]

dear sir i am using nokia mobile from the day i started using mobiles. after changing to new nokia 6300 i am realy disapponited from nokia mobiles as well as there service centers. i have purchased this mobile on 10th of nov 2007 and since than this set was with me only for three months till date that is jul 2008. i just want to bring out in light that this mobile set was with nokia care for more time than me. therefore it is making difficult to understand whether this mobile belongs to them or me.
earlier IME NO of my set was. [protected] which was replaced by new set whose IME NO WAS [protected]. after replacement of first set second set also became unservisable within a week. again complaint was logged and mobile was replaced with another set of IME NO. [protected] and i m really sorry to say that condition of that set was as if it is two three yeras old, any one afterlook at that set could make out that nokia is making fun of there coustermors and not paying good attention to there problems. i am visiting nokia service centers all most thrice a week but not getting any results. nor i am getting any satisfactory reply from there side. i am a student away from my family and its making me very difficult for me to contact my family behind.
and NOW I HAVE LEFT WITH NO OPTION OTHER THAN GOING TO CONSUMER COURT.

Hi

I would like to refer to my recent purchase of N73 Music Edition handest from your priority dealer M/s Neuron Technologies, Opp. MSD School, Hanuman Chowk, Bhatinda(Punjab). I purchased this set on 2.7.08 vide reciept no.849 imei no. mentioned above. This is further to mention that the navigation key of mentioned phone got dislodged due to unknown reasons on 6.7.08. The phone didn't had any signs of dropping or any other type of mishandling(can be shown if demanded). I contacted the above mentioned dealer with proper purchase bill. But the dealer refused to do anything as he told me that panels are not covered in any warranty. He admitted that navigation key might get dilodged due to pressure in pocket. Now i would like to ask one question from No.1 brand in INDIA. I have used Nokia 3230 having navigation keys. My colleagues are using Nokia 6020 with navigation key, and normally everybody puts mobile in pockets. If navigation key of a set costing Rs.13000 are this much tender that they get dislodged due to pressure exserted in pocket. then how can we trust Nokia compared to local made chinese handset providing all functions equal to Nokia handsets. Further the dealers appointed by Nokia are of those type who don't even care to listen to customers complaints. This is further to mention that when i called on your customer care no.[protected] on 7.7.08 your customer care executive tried to explain us in a very technical & lucid language like the part about which i was talking was "Cosmetic" and is not in warranty from 5 days within purchase!!! I wonder if Nokia appoints any "customer care managers" if any customers want to clear up there queries. Reply by your executives is "Sorry we cant revert you to anybody senior then us". Rs.980 demanded by your dealer for so called "Cosmetic" part within 5 days of purchase is not a big deal, but it shows the real picture behind our belief in Nokia as No.1 brand in INDIA. My motive behind this mail is to divert your organisations attention towards real brand equity of your products & services. I am not hoping any response from your side but atleast keep this in your mind, so that you can really be No.1 brand in INDIA. I would also like to remind you that ultimately customers like me, others have trusted & made you No.1

I purchased Nokia mobile (Model No3110) on 27th april 2008. It has a warranty for one year.
Invoice no WB/01404/00001/4614
The Mobilestor kolar road, Bhopal

IMEI :- [protected]

Report. My jobsheet number is[protected]/080506/45 (06th-may'08), then
2 job sheet no[protected]/080520/2 (20st-may-'08)
3 job sheet no[protected]/080610/02 (10th- jun -08) given by Nokia care.

Fist complaint no 2/31UAA7 22/05/08
Second complaint no 2/34 BRW9 20/06/08
Third complant no 2-35B29V 30/06/08

Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my
amount with the suitable interest rate and compensation, else I will file a complaint with
the Consumer Court under the Consumer Protection Act of 1986.

I seek compensation for the mental agony caused due to his deficiency in services
and inconvenience faced due to no availability of my Phone for almost one month.

Sandesh jain
C-728, Shahpura Bhopal
E-mail:[protected]@yahoo.com
Alt. Ph. +[protected], [protected]
Dt. 08/06/08

i beg to say that i am facing some problem after puchasing of nokia 2630 from subiksha store 19 may 08. because there have have a large problem runinig in my mobile phone is that my mobile could not be start and to be hang oftenly. i have complaint to your authorised care center 13 june 08. they suggest me to left the mobile for 15 days but after 15 days my mobile could not be repair properly. sir i want to request you to please give me another mobile or return my money. complaint detail given below...
service center- turbo info-tech.
maruti tower, sanjay place, agra(up)
job sheet no. 61434038/080613/138. 13.06.08
ESN/IMEI no. [protected].
product code-0549379. nokia 2630.

My Name is Parag Khadse.

My Cell number is [protected]

I have purchased a Nokia N73 in last November.
But Was disppointed by the functionality of the handset.

It had very bad audioability of the Incoming calls

I went to Nearest Customer care centre for 5-6 times but they failed to solve the problem.

Once my handset was even sent to Mumbai for repair for 30 days. But still the problem is untouched & unsolved.

I am facing great problem for recieving the call as its very difficult to hear anything without making loudpeaker on.

I really Dont know how to deal about this ..will somebody please guide me??

I bought NOKIA3500c on 05 july 2008, But from last three days my bluetooth is not working properly, it is not detected by other bluetooth, and if detected it does not receive or send data, then when i try to switch off bluetooth it autometically restarts.