Nokia India Complaints & Reviews

Sir,
I have bought a nokia mobile (IMEI NO. [protected],PRODUCT CODE 0577793,GSM,MODEL NAME 5130C-2) on 24-08-09 from barasat,but after a day I found that the FM radio is not properly worked.So I have submit it to barasat nokia care named MANASI sethpukur barasat.They give me date again and again to return the set , but till date I cant return my handset.

I have already complained against it ,but not yet resolved.

Kindly look in to these matter.

Regards
Debasish Ghosh

To
The Senior Manager (Customer Care)

Sir

I purchased Nokia 7210 Supernova in November 2008. After 3 months my phone was not starting even after i charged it. I took it your customer care center in pune. They told me it was some hardware problem and it will take a week's time. After that i tried creating backup on my phone and when i tried to restore it whole of my original data got deleted. It shows my draft messages in my inbox. Even if my inbox is empty it selects blank messages and gives the option to delete them also. Your company told me my messages software need to be reloaded. Now after 1 month my phone is not starting. Its fully charged but still when i start it the main screen comes and then vanishes. I expect full value for our money and ask you to replace the set at the earliest.

dear sir,
i bought a nokia 6300from 10/3/2009 from your authorised dealer cute corner vide bill no. 8260
after sixth month it started to creat problem . i visted your nokia care centre on 19 sep. 2009 . your expert said its software problem . he renewed the software. but after 15 days it create same problem.this is very bad experience for me . i will request u kindly change the set .

product name 6300
imei no. [protected]
job sheet no.[protected]/090919/35

regards
sanjeev kumar
advocate punjab & haryana court
chandigarh.
contact no. [protected]

Dear Sir/Mem
I purchase My Nokia 3110c Date- 17/12/2008 From- Jai Electronics (Euro market 26 jall Road Indore,My Nokia Mobile auto Switch Off anytime i update my cell more then 5 times Form Sapna Sangita main Road Nokia Care but in present my Nokia 3110c Music player not working.calculator.Themes is missing .and mobile format

From Chetan Verma Thanking you Sir
Hand set Nokia 3110c Date 08/10/2009
IMEI No [protected]

30 mb is the phone memory for 5130..............i have used not even 5.4mb of phone memory but when i checked used space and free space it said "3.7mb free of space" used space was gallery 4.4mb,messege 114kb,application 945kb or so,bookmark 3kb and so on, not even 21mb.........please guide me what might have happened:

Sir, I am writing this letter out of sheer disappointment of having ever decided to buy a Nokia cell phone.

Nokia DETAILS:-

Mobile Model No : Nokia7210 C (Grey)
ESN/IMEI Number : [protected]
Warranty Ref Number : APAINY[protected]

Job Sheet Number :[protected]/090919/44
Job Sheet Date : 19.9.2009

Purchase Shop Name : M/s Lisa Stores, Mayur Vihar Phase-III
Purchase Bill No :
Date Of Purchase :

Sub : Complaint

PROBLEMS WITH MY NOKIA 7210 MOBILE SINCE August Ist DAY ONWARDS :-

1. SET HANGING FREQUENTLY.
2. IF WE SWITCH OFF & ON, IT WILL WORK FOR SOME TIME.(AGAIN WE HAVE TO RESTART)

We have facing above problems from the 1st day of August onwards. We have observed above problems 5 months after purchasing. But problems was remain same. We went to shop and informed the same. As per their instruction we have sent the handset to Nokia Care Centre, which is located at (Saksham Computers, Mayur Vihar, Phase – I), for servicing.

They handed over the mobile to me after 2 months. After lot many follow-ups they handed over the set without repairing and told us that it is not repairable. Now the set is completely dead. As per the nokia care they are saying that it’s PCB is bend and the part is not available with the company for the replacement.

After that we visited so many times to Nokia Care Centre to take delivery. But we found problems remain same. Nokia Care Centre committed so many times to replace the pcb. Even though replace the pcb problems was not rectified. Your customer response & treatment is very poor.

At present the above mentioned handset is with nokia care located at sector-10, Noida (Mannat Telecom, C-10, Sector-10, Noida-201301 since 19th Sep, 2009 to till date. The same things are repeating here also.

Why we suffer for purchasing Nokia product?
After purchasing Nokia product, it is lying in Nokia Care Centre only.
Why Nokia Care Centres are giving TROUBLE & HARASSMENT to customers.
Nokia Company gave same training to Nokia Care Centers?

I WANT NEW SET / DOA.

SIMULTANEOUSLY WE ARE REGISTERING COMPLAINT AT CONSUMER COURT & ICRPC (International Consumer Rights Protection Council)


Bindu Nair
Mobile : [protected]

respected sir,
I am one of the Nokia mobile users for the past 10 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
I had trust on it before but not now… I am sorry to say that… Because you people made me to do so.
I am really Sorry to say that I lost all my confidence and faith with NOKIA..
I never had such a worst experience from the NOKIA CARE..
Let me explain the problem sir,
i have nokia 5220 express music cell phone. my cell phone camera was not working properly camera was showing stand by mode, i went to nokia servicing center {simplex service centre} {sardarpura,jodhpur, rajasthan} for checking my phone cell phone on date 28 aug-09 after 1 hour i got the number and talk to exicutive tell him my problem that my cell phone camera was not working properly please chek cemera was showing stand by mode i think some key was locked my phone ia working properly ,he told me that i m checking wait for 15 minutes after 15 minute he told me that we have to upgrade new soft ware n ur charge will be 331RS for that after new software ur phone will be ok , my job sheet no[protected]/090828/25
i have no option i told ok i will pay for that but i want my cell as soon b"coz my totally busniess on phone they told me that it will take time u have to come after 5 days we will call u .i leave my cell there ,after 7 days no reply from there so i call to service centre and ask my cell status they connect my line to engnieer MR.rahul he told me that we have to take dead approval from u
i shock y sir i have give u cell in running condition and i have only the problem of camera he told me that ok i check and repair ur cell but u have to wait for 10 days more b"coz we will sending ur cell to out jodhpur and after 15 days when i call some mem pick up the phone and i tell her that please check my status of my cell she told me ur set is dead u can collect ur cell .i really shocked how my phone was dead then i go to service centre and talk to MR.RAHUL and talk what is this sir ur telling that we r upgrading new software in ur and now ur telling ur cell was dead it will not repair ,i told mr rahul that this is cheating with the consumer i will complain to ur head office and go to court all staff was laughing on me i leave my cell there and go from there. they damage my cell phone sir,
I had terrible and bad experience in customer servicing with the Nokia...Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call... or they disconnect the call while speaking... They spoil the name of Nokia...
Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local newspapers .
And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"...
See the loyalty to the customer it not me suffered there are many customer like me….
i hope u will take some action on thjose people who spoil the name of nokia
I need a Solution for this….
If any one of the concern person directly from Nokia contacts me will be highly appreciated…..

Hoping for a reply soon…

With regards,
pawan mutha
Mobile No:[protected]

To,
Complaint Authority
consumer forum
Date:- 08 Oct 2009
Subject:- NON-REPLACEMENT/ REPAIREMENT OF LCD SCREEN EVEN IN WARRANTY PERIOD
Sir,
with respect to the subject matter, i would like to inform you that,I got repaied my NOKIA 5300 LCD screen from NOKIA CARE sevice centre ,they replaced my LCD screen with new one charging 1300/-and provided me warranty of 6 months on the cash receipt ( Cash Receipt attached), but after 45 days(1.5 months) there is line coming on screen when i approch to NOKIA CARE they said it again need to be replaced again with same charge,but on bill given previously it was written that there is 6 month warranty on LCD and still 3 months are left.
when i asked them why they are charging again even it was not mis-handled but completly due to technical fault and it is under warranty period , what they have given in written. They said they have changed there policy and now provide only 15 days warranty and wasted my time by another 1month.
So kindly take adequete action in above matter.
thanking you.

Your faithfully:-

Rakesh pratap yadav
RE Office, POWERGRID CAMPUS
400/220 KV S/S
Post- Mahanandpur, Biharsharif
Distt.- Nalanda
contact- [protected],[protected]


Enclosure:-

1)-scanned copy of NOKIA CARE bill.

Nokia celebrate 40yrs. your Number has won 1,000,000,00 GBP in the Nokia Promo. code:LU198. Do not call. To claim prize send email to [protected]@nokia-inc.com

Hi,
I bought a NOKIA 5800 few days back and on that very day I found that it has got problem in its MMC Card. So, I went to the Nokia Priority to verify. They found that the MMC card was defective and changed that MMC card. The very next day I found that the speaker are creating problem while talking(Sound cracking), so, I went to the Nokia Priority again. Now they are saying me to go to the Nokia Care. I have not even used that cellphone for a day,it was a defective piece that they have sold to me.
Is it feasible, that you buy a defective product from Nokia priority then take it to Nokia Care, repair it and then use?
Please take immediate action on this.

Thanks & Regards,
Sourav Dey
[protected]
sourav.[protected]@techmahindra.com

to. whom so ever it may concern.....

I gave my headset i.e. Nokia 3110c set as it suffered some liquid damage problem according t the customer care manager of NOKIA CARE CENTER AT UJJAIN,(near gurdwara freegang branch).
The cell was in warranty till then.They said they'l send it to delhi for services and asked me to check the status on 8th day through which i'll get to know whether the services are in warranty or not.
i called them, they did not replied for 4 days properly...every time they had some reasons.Finally they told me that your cell is on repair under warranty n asked to recieve it after another 10 days.
after 10 days they called me n asked to take away the cell and informed that it is totally repaired and the display is now working and repair is under warranty.
when i went to collect the headset they told its no yet repaired and repairing would cost some 1800 and would take another 15 days.
they said there might have been some confusion on phone.
I suspect there is something wrong between the procedures.Still not got my headset.
I feel like puting a case on them in consumers court.

I am Prabhat Tiwari i wants to complain the customer care center in micro services B-30 A G.F. Kalkaji New Delhi .There Engineers are not able to repair my ( Nokia 1662 ) My job sheet no.js[protected]/060307/1mobile & they do no pay attention towards our complain, they always said that
they have less resourses provided by NOKIA though they take max time to repair it & after that they send it to Noida. This take too much time so we face much problem in that.

Kindly, provide us bestest engineer's to know that what is the poblem with the handset

I had purchased Nokia Handset (Model Name - 5130c2, ESN/IMEI NUMBER– 355232/03/0212119/5, PRODUCT CODE –0577793) on 07.09.2009 from manimajra mobile store.

From the day of purchase, the handset is showing the frequent problem of sudden switching off. sometimes get hange.once its switched off takes time to switch on.when i purchsed have to go to gurgoan.in the evening i have to go coz have to report in my office.

So when i operate that cell there while openning folder was taking time or get hanged.that cell battery even not giving proper backup also ,once i charged that cell nver charge fully.in this cell phone lots of other defects like in their joy stick its not working properly.

when called mobile store person,he said you can come will reslove your problem.when i went he said mam,u shud visit nokia care centre cause don have sufficent staff.same day have to go gurgoan due to my job,that day i specially came.

when i get time went nokia care centre in sec-29 gurgoan,they said its a defective piece.we can only reslove software problem not other thing we can change if will change would be charged of rupee 2000.once will open this phone you would not b able to change.

i just want to ask every boby spending their hard money.if am purchasing somthing and after new cell that is giving me lots of tension.since i purchased this phone not able to use properly.what is the use of this set.this means your mobile stores are making fool of customer and selling them defective piece.

Even after they are not admitting their mistake after 4th day told them about problem bt no body was taking pain.why should i pay 2000 rupee once i purchase new cell phone.

For my official work I have to travel a lot . where mobile is an absolute necessity to keep a track with the clients and also with office. For this problem with my mobile my work is also getting affected.
since i have purchased this cell phone am only suffering,i think wasted my money.seriously in future will nver prefer any body to went mobile store for any sort of purchasing.

Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction.

I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.
In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.

Yours faithfully,
Meenu Upreti
[protected]

Dear sir/madam, it is hereby inform u that i have lost my Nokia 7210c D. Black from nearby my residence at Nasirpur Dwarka ,New Delhi on 05/10/09.My mobile has the IMEI NO:-[protected]. I have registered a complaint in Dabri police station. So please do something in this regard or else these mobile thefts or loses will leave no trust on the service centres and the tracking sytems of the company.

Please do something to find my cell because its very new i hv taken it only one day before (i.e. 04/10/09)

I will be very thankful to you.

Thanks & Regards,

Anjana

I have received an sms telling "Nokia celebrates 40years. Your number has won 1,000,000,000GBP in the Nokia Promo....do not call. To claim the prize send email to [protected]@nokia-finland.org.
Is this true or not? Please advice.

copy of mail sent to nokia care custmer service
THANKS FOR UR MAIL.

PL. NOTE THAT THIS SET FAILED IN ALMOST 27 DAYS .
NOKIAS N SERISE IS VERY MUCH PRESIGIOUS PRODUCT.AND
NOKIA HOPEFULLY CONDUCT ALL THE PRE TESTES BEFORE LAUNCHING A PRODUCT IN THE MARKET, AND I DOUBT THAT THIS SET WAS LAUNCHED WITHOUT ANY SUCH TESTS. MY EARLIER NOKIA SET 7610 RUN FOR ALMOST 4YRS AND I EXPECT ANEW VERSION i.e. N79 WILL RUN FOR ATLEAST 5YEAR. TELL ME WHO WILL CARE FOR THIS ILL BORN SET AFTER WARRANTY PERIOD,AND ALL OF MONEY INVESETED WILL WASHED AWAY.DO TAKE WARRANTY FOR 3YRS .DO YOU HAVE COURAGE? YOU ARE THE MARKET LEADER THE ULTIMATE BOSS IN
MOBILE WORLD,PLEASE COME TO REALITY , THIS IS THE FACT.
PLEASE ALSO INFORM THAT WHAT WILL HAPPEN IF THIS PRODUCT WILL COME TO COMPLAIN AGAIN.
THEREFORE I REQUEST U PLEASE REPLACE THE SET, AND IF YOUR LAW PERMITS THAN BY SOME OTHER SET VIZ 5800 MUSIC EXPRESS ETC OF THE SAME MERCHANDISE VALUE.
,BECAUSE I HAVE NOW NO FAITH IN NOKIA N79 PRODUCT.
YOU ARE ALSO REQUESTED PLEASE GIVE ME THE FAILURE DATAS OF N79 IN WARRANTY PERIOD.

PLEASE ALSO NOTE I FEEL IT VERY BAD TO SHARE THAT MY SET WAS GIVEN TO COMPLAIN TO UR LOCAL DEALER BAPSAP ELECTRONICS ON 30/9/09. I GOT THE JOBSHEET NO 843 DATED 1/10/2009. FOROM LOCAL COLLECTION POINT EUREKA MERCHANTILE, BUT TILL THE DATE 5/10/09
THE SET IS NOT REACHED TO SILCHAR NOKIA CARE. WHIS IS JUST 45KM FROM THE COLLECTION POINT. RATHER WHEN I RING TO SILCHAR CARE
ON 5/10/09 I WAS VERY RUDELY ANSWERED AND CHARGED THAT I AM NOT THE LONE CUSTOMER OF NOKIA[protected] WAIT-------IT WILL TAKE-TIME--------.

HOPEFULLY NOKIA CARE WILL UNDERSTOOD ME AND DO THE NEEDFUL TO REPLACE THE SET.

THANKING YOU

WITH WISHES

MANMOHAN SARDA
HAILAKANDI.
ASSAM-788151
CELL -[protected]

hi,

i bought nokia 5200 one & half years back.After 2 months i bought cell,one sofyware problem.And three months before again one software problem. Now 4 buttons are not working. During any problem in my mobile i cant pay 300 or 500 rupeees. better i bought this cell,i would have bought basic model.With in one & half years 4 complaints.So you please keep this mind. And i hope for a positive reply.

thank you.

i have nokia 3250
> IMEI number = [protected]
> date of purchase = 29/8/2006
> sir i am not satisfied with the facility of your franchises they
> misguide their customers
>
> nokia service center of janak puri(distric center)
> i gave my nokia 3250 set for new body panel on 28 of july 2009
> after this they told me side look was not include in body panel so i
> have to purchse side lock seperately
> because side lock contain with antenna pannel and switch of /on button
> too.
> but when i take that nokia 3250 handset to my home
>
>
>
> and after new body they told me to purchase new battery also .
> for the same handset so i purchased new battery from m/s global comm on
> 6 of august 09
>
> but they return my nokia 3250 mobile in dead condition and they charged
> me
> near about 4000.00 inr ruppees
>
> i want your support pls contact me asap
> .
> i hope you will reply my asap.
> than i called on your customer suppport number
>
> they told me to submit my mobile at
> this branch .
>
> intouch care center
> intouch care center ( TA 108 TUGKLABAD EXT)
> new delhi
> sir i had submited my nokia 3250 mobile on 25 of september
> at
> my jobsheet no is[protected]/090825/12
> IMEI number = [protected]
>
> but they are saying they are not able to fix the problem of my
> mobile
> regarding this i submit my complaint on your customer departement
> also

> pls verify this
> i need my hand set in working condition
> because i already paid my 4,000 INR bugs
>
> pls understand my condition
> .
> i hope you will listen my request .
> and try to fix this asap
> contact me in any case on this no
> [protected]

>

Had purchased the Xpress music model 5220 of Nokia in Sept'08. Since then, have been facing problems like phone getting hanged, automatically sw off etc. But never approached the customer care. But, last week, suddenly the phone got sw off without any reason and no amount of charging could get it on. Am yet to submit the same to the dealer but when got it chk from a friend who is also a dealer, was told that the battery is completly gone & will have to get a new one...

Hello Sir,

I have taken a Nokia 5130 mobile on 24-Sept-09 @ 'The Mobile Store' Kattriguppe, BSK 3rd Stage, Bangalore. I paid Rs 5300 for handset. I faced a serious problem with handset on 26-Sept-09. While talking mobile phone got switched off after that I am unable switch on the mobile.

Then I went to shop i.e. The Mobile store and I told the same. They told 'it will be minor problem juts need to reboot software' and they will send it to Nokia Service centre. The very next day they told 'It’s not possible to repair the mobile in Bangalore so they will send it to Mumbai and it will take 10 days'.
Then asked for replacement but they are not ready to replace it.

I would like to book a case against 'The Mobile store' and also as well as on 'Nokia'.
I want replacement of Handset.

Thanks
Rajvardhan S M