[Resolved]  Nokia E52 — Faulty set

Address:

West Delhi, Delhi

Dear sir/Madam,
I have purchased a Nokia E52 handset , since purchase till today i am facing alot of problem in this set. It hangs, automatically turns off while talking although battery is full. i have complaint so many times in Nokia care Tilak nagar, all time they return back saying that its working perfectly. Last time i receive a call from nokia care by Mr.baljeet singh to give me satisfactory services, when i visit there besides of giving me service he offered me to sell in rs. 4000/ to their service centre. I have been harrassed by Nokia by visiting their service centre. Now i want to change my set with same value of another model of nokia.
Details of my communication with Nokia is as follows.

Regds
sunil singh
[protected]/[protected]
----- Original Message -----
From: contactcentre.[protected]@nokia.com
To: sunil.[protected]@vclinfotech.com
Sent: Wednesday, April 13, 2011 2:23 PM
Subject: RE: Re: Re: Re: Re: WebForm Automated Email



This Nokia Customer Care message is in response to your email request



Hello Sunil,

Thank you for contacting Nokia Careline.

We understand that you are facing concern with your Nokia E52 after repair from the Nokia Care Centre.

We know how inconvenient this concern can be and we will be helping you to resolve your concern.

In order to resolve your concern, we would request you to submit your handset to the Nokia Care Centre and revert with the below mentioned information so that we can help you in best possible manner:

1. Nokia Care Centre address
2. Latest Jobsheet Number

After receiving the required information we will be able to help you in the best possible way.

Your Case ID # is 1-[protected]

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00 am and 9:00 pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Vinamra Saxena

Nokia Careline


[THREAD ID:1-5B3P0PT]












-----Original Message-----

From: sunil.[protected]@vclinfotech.com
Sent: 12/04/2011 04:24:45 PM
To:
Subject: Re: Re: Re: Re: WebForm Automated Email

TBCDear sir/mam,
I have visited service centre, they have given me my sy same system with same problem back. Still I am facing the same problem , now i am not going to visit service centre again.

Regds

sunil
[protected]
----- Original Message -----
From: contactcentre.[protected]@nokia.com
To: sunil.[protected]@vclinfotech.com
Sent: Monday, March 28, 2011 1:01 PM
Subject: RE: Re: Re: Re: WebForm Automated Email



This Nokia Customer Care message is in response to your email request



Hello Sunil,

Thank you for replying Nokia Careline.

We understand that you want to get your device swapped with other working unit.

We regret the inconvenience caused to you. We value the importance of your concern and we are here to assist you.

We would like to inform you that as per our previous communication, kindly get in contact to the same Nokia Care. However, they will decide to swap the device or repair it.

Your Case ID # is 1-[protected]

For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Anita Choudhary

Nokia Careline



[THREAD ID:1-5B3P0PT]












-----Original Message-----

From: sunil.[protected]@vclinfotech.com
Sent: 27/03/2011 02:23:26 PM
To:
Subject: Re: Re: Re: WebForm Automated Email

TBCDear sir,
After your reply, i have talked to service centre located at Tilak nagar new delhi, the told me that it will take 4-5days, but still not any reply from their side.

Regds
sunil
----- Original Message -----
From: contactcentre.[protected]@nokia.com
To: sunil.[protected]@vclinfotech.com
Sent: Tuesday, March 22, 2011 12:38 PM
Subject: RE: Re: Re: WebForm Automated Email



This Nokia Customer Care message is in response to your email request



Hello Sunil,

Thank you for replying Nokia Careline.

We understand that you are not ready to accept the repaired handset.

We would like to inform you that only Nokia Care Centre will decide that whether the device would swap or repaired. We request you to contact the same Nokia Care Centre where you have drop your Nokia device for swap.

Hence, we are currently not in a position to comment on your request for new handset.

Your Case ID # is 1-[protected]

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00 am and 9:00 pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Rohit Khatri

Nokia Careline





[THREAD ID:1-5B3P0PT]












-----Original Message-----

From: sunil.[protected]@vclinfotech.com
Sent: 21/03/2011 02:09:30 PM
To:
Subject: Re: Re: WebForm Automated Email

TBCDear sir,
thanks for ur response. As per my conversation with ur service centre, they are returning back the same repaired model which i dont want take back. Most of the time it was in ur service centre. i have really gone fadeup to visit ur service centre so many times.Its 3rd turn to ur service centre.i therefore request u to change my model or keep it with yourself.
regds
sunil
----- Original Message -----
From: contactcentre.[protected]@nokia.com
To: sunil.[protected]@vclinfotech.com
Sent: Sunday, March 20, 2011 2:31 PM
Subject: RE: Re: WebForm Automated Email



This Nokia Customer Care message is in response to your email request



Hello Sunil,

Thank you for contacting Nokia Careline.

We understand that your device switched off automatically.

We regret the inconvenience caused to you. We know how important for you to get your issue resolved as soon as possible.

We would like to inform you that kindly contact same Nokia Care Centre where you have deposited your device for repairing. So they will assist you in best way.

Your Case ID is 1-[protected].

For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Deepak Varandani

Nokia Careline


[THREAD ID:1-5B3P0PT]












-----Original Message-----

From: sunil.[protected]@vclinfotech.com
Sent: 19/03/2011 09:02:31 AM
To:
Subject: Re: WebForm Automated Email

TBCDear sir/Madam,
i have submitted my handset to nokia care, kindly note the follwing details-

Job sheet no.- 318/87
dated[protected]
IMEI No. [protected]
Add- Nokia care centre (Net-Dot)
A-5/1,Ist Floor,Tilak nagar
New Delhi-110018
Mob- [protected], [protected].
Kindly note that i am not going to take back this particular model , so plz arrange another model of same value as i have gone fadeup.

Regds
sunil
[protected]
----- Original Message -----
From: contactcentre.[protected]@nokia.com
To: sunil.[protected]@vclinfotech.com
Sent: Wednesday, March 09, 2011 1:02 PM
Subject: RE: WebForm Automated Email



This Nokia Customer Care message is in response to your email request



Hello Sunil,

Thank you for contacting Nokia Careline.

We understand that you are facing some issue with your Nokia E52.

We regret that have put through this inconvenience due to the service provision of your mobile phone.

We would like to advise you that submit your device to Nokia Care Center and revert us back with following details:-

1. Job sheet number
2. Address of Nokia Care Center
3. IMEI number of your device
4. Your alternate contact number

We would like to advise you that take the backup before submitting your device to Nokia Care Center. You can use Nokia OVI Suite for backup.

Download Nokia OVI Suite from below mentioned link:

http://nds1.nokia.com/files/support/global/phones/software/Nokia_Ovi_Suite_webinstaller_ALL.exe

Please follow below mentioned steps to take backup of your phone.

1. Connect your phone with PC via USB cable.
2. Run OVI Suite Application.
3. Click on Tools.
4. Click on Backup.
6. Click on Next
6. Select Content for Backup.
7. Click on Start to perform Backup Operation.

To restore device backup please follow below mentioned steps:

1. Connect your phone with PC via USB cable.
2. Run OVI Suite Application.
3. Click on Tools.
4. Click on Restore.
5. Select the latest backup file from your phone.
6. Click on Start to restore

Note: your device should be fully charged before backup and restore.

Your Case ID is 1-[protected]

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Nitesh Soni

Nokia Careline



[THREAD ID:1-5B3P0PT]













-----Original Message-----

From: sunil.[protected]@vclinfotech.com
Sent: 08/03/2011 03:12:13 PM
To: contactcentre.[protected]@nokia.com
Subject: WebForm Automated Email

[Email address:sunil.[protected]@vclinfotech.com]
[Salutations:Mr.]
[First name:sunil]
[Last name:singh]
[Country:INDIA]
[Language:English]
[Gender:M]
[Contact topic:Nokia devices and accessories]
[Contact subtopic:Support]
[Message:Dear sir/Mam, i have purchase a nokia E-52( IMEI-[protected]) on 07th june 2010. After 02 months it starts automatically turn off specially in moister conditions.Becoz of my frequent travelling job i was unable to visit service centre. In the month of Feb 2011, i visit the service centre when my mobile become so much problematic under job sheet no[protected]/110203/69, dated-03/02/2011 at nokia care tilak nagar new delhi. They gave me back my set on 11-02-11 saying that the set is changed.But the problem remains constant,and ihad again visited service centre on 21-02-11 under job sheet no[protected]/110221/98, they return my set on 01-03-11 saying that problem is removed and the set is changed. But i am facing the same problem that while talking it automatically turns off whie battaery is full. As i have already quoted that i am in frequent touring job i have no such spare time to visit service centre.Right now i have purchased a stand by set from samsung, beleive me its doing well. I am regular user of nokia since 1998. I have purchase many sets for my employees. i just want to ask one thing that is there any manufacturing defect in this proper model.cz ihave never suffered such like that while using nokia before.]
[Phone model:E52]
[Mobile:[protected]]
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