[Resolved]  Nokia E7 - 00 — The phone was not functioning properly and with customer care people from past one month and no updates from their end.

Address:

Hyderabad, Andhra Pradesh

Respected,
I am SUSHIL .GN, I got a good impression of Nokia E7 after seeing the specifications and the advertisements and purchased the same on 28/03/2011 from Sangeetha mobiles PVT LTD, A.S. RAO Nagar, Secunderabad with IMEI NO. [protected]. But my experiences with this mobile was pathetic, I am not able to spend at least a month of happy time with this mobile. It’s started getting Hanged, showing errors while connecting to WIFI networks and all. Almost twice Nokia care people formatted my phone by saying software problem. Though I lost all my data (contacts, Photos and other important docs) I thought ok I’ll manage with this phone like.
But one fine day when I went to Kerala trip and had taken pics, In between the phone got hanged and camera stopped working. Whenever I open camera the phone used to get hang and am not able to switch off the handset too. At this point of time then NOKIA E7 which I purchased for a value of 29000 is not even useful to make calls. So, I gave my handset Nokia care (V S Communications, DR. A S RAO NAGAR, Hyderabad) for service on 11/OCT/2011 with JOB sheet number: [protected]/111011/17.
As part of the service this Nokia care people sent the Handset to Delhi technical service department, they almost took 17 days’ time and the technical people inferred that it’s manufacture problem my mobile mother board got changed, and I can collect my device from local Nokia care like.
Now the real twist comes here: the local Nokia care people said that my Handset problem was not resolved. So, they raised a new complaint and sent the same to Delhi again on 28/OCT/2011. Now I got a new complaint number (complaint no. 1-[protected] with booking no.[protected]/111011/17).
This time on 28/OCT/2011 I asked the local Nokia team what will happen if this time problem won’t get solved this time too. For this they answered me the handset will be replaced if they are not able to resolve the problem and asked me to wait for 1 week for the resolution.
Today’s date is 09/11/11 (it’s been almost 2 weeks from the time they sent second time) and we didn’t get any update regarding the same.
I called to Nokia customer care and asked for the replacement procedure and they are saying that the replacement will be not with a new hand set and it’s a used one like. I really don’t want to get the Handset which was used by someone else or which is there in the demo counter.
At this point of time I really felt bad by opting for Nokia hand set which is of Rs.29000 and giving the same to servicing center which can’t able to resolve a customer problem with in month time. Really I got fed up by roaming to Nokia care center frequently. I don’t want to do the same here on.
Every time when I ask for an update they are saying that the phone will be available to me by 4 days. Unfortunately nokia care people are not a able to finish that in one month.
On top of that there is no Managerial authority to speak with the customers for these sort of issues ( when I called in[protected] to nokia customer care Bangalore they are saying there is no such ppl to resolve our problem)

I want a new phone replaced to my mobile or I want the money reimbursed to me. I am expecting the necessary action within two days of time. In other case I may need to take a vital decision to contact Consumer court.
Regards,
Sushil Kumar GN
Mail: [protected]@gmail.com, PH: [protected].