[Resolved]  Nokia — FORGERY WITH MY HANDSET AT THE TIME OF SERVICING

Address:

Lucknow, Uttar Pradesh

sir, i have purchased NOKIA 5233 mobile on 27 april 2011 & in the month of march 2012 my nokia 5233 warranty will be extended again for 1 year on payment of Rs500/-. & warranty valid upto 27 APRIL 2013.

UNDER THIS CONDITION:

on 11 august 2012 i went to nokia care & give our mobile to nokia counter in running condition for software update only. they told me wait for 15 minutes only. after 15 minutes they told me "some hardware problem is occured in your handset" & also said "collect your set after 8-10 days" . when i went to nokia care on dated 21 august 2012 , they tried to give me "second hand" set with lots of scratch & dust on panel " plus "THEY STICK "IMEI" STEAKER OF MY PREVIOUS CELL" on that mobile which was they trying to given me & told me this is your "HANDSET" . but i explain them , this is not my set & please change it. becoz i know there is a "signature" of mine on the back of "HOUSING" & "scratch guard" on "DISPLAY". becoz sir u know that every person easily identify our item only by seeing. but i' dam'n sure they tried to giving me "other's used set" at the basis of same IMEI number which was written in my job sheet which was given at the time of servicing. but actually they have done "forgery" with my set by "tampering of my IMEI number sticker" & set the previous IMEI number of my original set to another set , by software programming.

AFTER THIS INCIDENT ,
i REFUSE TO receive that handset. & they tolds me again wait for next 10 days .

& they always said this dialogue "again wait for next 10 days .
"

dear sir, please help me ! what should i have do??

upto till my convince expenses will also reach (petrol) Rs375/-& waste my valuable time, related to this worst service of nokia care.

i know u can understand my problem "what problem occurs related to money in student life & how can i bear these expenses or feel mental harassment"

some details
1)IMEI NUMBER - [protected]

2)NOKIA CARE JOB SHEET NUMBER[protected]/120811/16

3)MODEL- NOKIA 5233

4)SUBMISSION DATE FOR REPAIRING HANDSET- 11 AUGUST 2012, 10:57AM

5)ADDRESS OF NOKIA CARE- ARYANS COMMUNICATIONS 6-B PARK ROAD JAISWAL COMPLEX HAZRATGANJ LUCKNOW.

6)PRODUCT CODE- 0594743

MY PERSONAL DETAILS:

HIMANSHU GAURAV
CONTACT NUMBER [protected], [protected],
EMAIL ID- [protected]@gmail.com