| Address: Mumbai Suburban, Maharashtra |
Mrs. Revati K. Rajput
M.A.(Eng.), LL.M., D.I.T.
Advocate
[protected]@yahoo.com
May 18, 2012.
To
1) The Customer Care Manager,
M/s. Nokia India Pvt. Ltd.,
SP Infocity, Industrial Plot No.243,
Udyog Vihar, Phase I, Dundahera,
Gurgaon – 122016, Haryana, India.
2) Customer Care Officer
Nokia Authorized Service Centre,
PRIME MALL,
2nd Floor, Room No.28,
Irla Road, Vile Parle (West),
Mumbai.
Sir/s,
I had purchased new Nokia 06 Black Colour Handset bearing IMEI No.[protected] on 21st April, 2012 from the Zoop Shop situate at Shop No.301, Nene Building, R. M. Roy Marg, Charni Road, Mumbai – 400 004 for the amount of Rs.15,850//= (Rupees Fifteen Thousand Eight Fifty Only.). As I had my prescheduled plan to go to Kudal, Sindhudurg, Maharashtra for attending the matter at High Court Bombay at Goa, I did not get opportunity to use my new phone from the date of its purchase. Being excited to utilize my new phone, I started its use from 28th April, 2012, however, since then it was to my utter dismay that this phone started giving me various disturbances culminating into my dissatisfaction so much so that I had to keep this phone again in its box and use some old phone. Assuming that the Service Provider may have some problem, I had also contacted the Vodafone Gallery at Kudal, Sindhudurga, Maharashtra, however, upon verifying their records, the Vodafone Executive informed me that all the services to my number were uninterrupted. Considering that the phone is newly bought from the Mumbai Shop I was advised to return this phone to either the Zoop Shop or the Nokia Service Centre. The said Zoop shop has also issued me the invoice bearing no.2016 dated 21st April, 2012.
Please note that, I have the long term faith in your company to provide the best phones, hence, ever since I started using the mobile phone since 1999, I have used only Nokia and not any other phone.
Following are the problems faced by me in the present handset:
1. I cannot dial sometimes though all other functions like incoming of calls and messages, incoming of calls is proper. As per the advice of the Vodafone Gallery, I had transferred the SIM Card to the other phone, where it worked properly. Again I transfer the SIM to this phone, it started dialing and stopped again;
2. You Tube videos not at all audible or clear for watching, whereas, if the same SIM card is put into other phone, it shows the same you tube videos properly;
3. While accessing the social site Facebook, the image/photo does not get enlarged after click, it shows failed to retrieve album, whereas on other phone it functions properly;
4. The torch does not work properly as it lights sometimes, sometimes does not function;
5. I cannot connect this phone to my laptop as it is ovi accustomed, but, the downloading of ovi does not happen;
6. Phone gets hanged at various times while functioning and even while accessing internet;
7. While starting the phone, many times it does not give background music when the Nokia Logo of shakehand appears on the screen
In such scenario, the new phone provided by your company has various functional defects as such the same has rendered me dissatisfied with such faulty product manufactured by your company, the same is also within the warranty period. Hence, you are requested to replace such faulty piece with properly functioning same model to me or refund me the entire purchase price paid by me for buying this phone at the earliest as the mobile phone is the integral part of my profession.
Yours faithfully,
Revati Rajput, Advocate
CC to Zoop Shop
Shop No.301, Nene Building,
R. M. Roy Marg, Charni Road,
Mumbai – 400 004.
Aug 13, 2020
Complaint marked as Resolved 
I would like to know if this "someone" contacted you and your issues are resolved. I am also facing a horrible experience with Nokia and the above mail is their standard reply. They won't go into the details of the mail and in my experience, will not resolve the issue to the customer's satisfaction.
Kijnd regards,
Sreejesh.