Nokia Lumia 800 — SMS format changed to MMS

Address:

Maharashtra

I bought a Nokia Lumia 800 2 months ago and a new vodafone post paid connection along with it and sent bulk SMS to all my contacts - 1500 of them to update them about my new number. I once again sent Diwali greeitngs to all my contacts in Nov. These were simple text SMSes. However, each time i would send group SMS, I would get reponses from my contacts stating that they have received an MMS from my number. I was shocked how was that happening. I discovered that sending Group sms was the issue and not individual sms.
I received a bill from VOdafone of Rs. 5000 stating that i had sent 1500 MMSs! I went to the Nokia store and showed them the problem. They formatted my phone post which the issue was resolved.

However, the question is- who will bear my bill of Rs. 5000??? My actual bill of 700 was blown to 5000 for NO FAULT OF MINE! It is clearly a fault of Nokia Lumia 800 however the customer service executive states they have no money refund policy.

I will surely not be footing the bill and leave it to Nokia and Vodafone to sort it out amongst themselves. However, it is an inconvenience to me to answer calls from Vodafone billing dept. I have already paid Vodafone about 1.5 K in excess of my actual bill to avoid discontinuation of services. Nokia needs to reimburse me for the following torture-
Nokia has caused me tremendous inconvenience, firstly- with my contacts not receiving the SMS i desired to send, secondly causing inconvenience to my contact list by sending invalid MMS, thirdly by increasing my bill such that it crossed the credit limit and my services were discontinued when i was out of town, fourthly I had to pay extra money to Vodafone to ensure my services are re-activated, fifth- I had to spend time and money to go to Nokia service centre and format my phone, sixth- I am not getting corporation to resolve my issue from Nokia and am answerable to Vodafone as well.

I will take this issue to the highest levels and spread it amongst all to get justice

-Zohra Dawoodani
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