Nokia India Complaints & Reviews

I Had Purchased Nokia N73 On 22nd August 2008 After Month I am Facing Problems With My Handset That My Handset GPRS is Not Properly Working and I have Submitted my handset on 4th of october 2008 and yet my handset is not repaired I have call so many time to nokia care centre and they telling me that Please call after 2 weeks and then we can say your handset status they are telling minimum 20 days site taken from every customer.

I bought nokia 5300 cellphone. After a period of 5 months some problem ralating to
the scrren display started. I then turned up to nokia care because i thought that
the problem would be nicely fixed by the company itself. I submitted my phone to them
in a very good state with just and only screen display problem.
Then the true scene started. weeks after weeks they consistently sent me back and they took around more than
a month to fix the problem.
At the time when i got back my cellphone i was very much delighted, but that happiness
was shortlived since at the very spot i found out that some other part of the phone
was missing. I instantly reported the same to them. but instead of acceding
to the fault they committed, they said that this problem was existing before the
time of submission. God damn if this problem was therewould not i have reported in the complaint
and even your clerk appointed exclusively to check for any other fault went blind at that time.
in the end i was left betrayed. In a decent tone i demanded that they should accede to what they have done.
And what i received was a handful of abusive remarks and jolts.
At this point of time i m not looking for any revenge or any compensation, I wish to
appeal to general public to be aware and not get decepted by this company Nokia.

CELL PHONE UNDER GUARANTEE / WARRANTY
Dear Sir,
Sir, I have purchased a mobile set from Time Electronics, 111 BC Road, Kalitala, Burdwan, West Bengal, India on 21-05-08, under Memo No. 1016/TE/08-09 against nett price Rs.7313.00.
Mobile Details
Model-Nokia6300
IMEI-[protected]
Battery*P162D21561103
Charger*06235:0675605

Complaint
•Calendar Reminder Time
With effect from 26-09-08, All reminders time getting preponed by 01(One) hour every after a day or couple & getting reset again after a day or couple.
•Sim card registration Faliure
Took place yesterday, 07-10-08. On restarting the mobile set problem disappeared.

Now, I do earnestly request U to communicate me what &n how to do to set right my loving set.

Looking forward your quick response

With………
Thanks & Regards

Sir,
First of all I delivered my set for repairing at nokia care having problem connectivity vide complaint No[protected]/080821/23 dated 21/08/2008.Same was repaired at nokia care & working properly.
yesterday I put my phone on charging at late night.In the morning display not working properly.
I delivered the phone to nokia care, (No [protected]/081011/1)Mr harish ji at counter told me that the display screen is damaged.
I am not satisfied comments made at nokia centre, phisically no damage found on phone.I also put a signature on screen.
My phone is continuesly making problems & is in gurrentee period.
Please replace my phone immediatly.
Rajkumar Singh Panwar
(State president, CITU Fedration, Rajasthan.
C-218 Tara Nagar Jhotwara
Jaipur.Pin 302012
India.

SIR,
I PURCHASED A NOKIA 6275 ON 18 MARCH 2008, AS THEIR WAS A SOFTWARE PROBLEM I GAVE THE PHONE TO THE NOKIA SERVICE CENTRE ON 3 MAY. I AM A TATA INDICOM CUSTOMER, SO I TOLD THEM TO MARK IN THIER JOB SHEET THAT TO REINSTALL THE TATA SOFTWARE BUT DUE THE LAZYNESS OF THE SERVICE CENTRE TECHNICIANS THEY INSTALLED THE RELIANCE SOFTWARE WHEN I TOLD THEM THEY SAID THAT MANY USER USE RELIANCE THAN TATA THATS WHY THEY INSTALLED RELIANCE SOFTWARE.WHEN I TOLD THEM TO INSTALL TATA SOFTWARE THEY SAID OK AND AFTER 3-4 HOURS TOLD ME THAT THE PHONE IS DEAD. MY PHONE WENT TO DELHI HEAD OFFICE BUT THE SAME THING HAPPENED I GOT THE PHONE WITH RELIANCE SOFTWARE.AT LAST THE GAVE ME ANOTHER PHONE IN WORKING CONDITION.
NOW, AFTER 2 MONTHS THE SPEAKER OF THE PHONE STOPPED WORKING AND THEIR IS A SOFTWARE PROBLEM AS IT HANGS MANY A TIMES, I WENT TO NOKIA SERVICE CENTRE THEY ARE NOT READY TO TAKE THE PHONE AND ALSO THEY ARE TALKING RUDELY .WHEN I CONTACTED NOKIA THROUGH E-MAIL AND PHONE THEY ALSO SEEMS TO BE NOT ABLE TO SOLVE MY PROBLEM.
PLEASE HELP ME TO SOLVE THIS PROBLEM.

i bought a nokia e 71 just yesterday and when i opened the gps software the phone got hang.. the only option left was to remove the battery and start the phone again.. rest of the phone works fine but whenever i try to open gps the phone hangs..
can anyone help me??

Mobile switch off automatically 3 to 4 tomes in a day. If Mobile remain unuse or idle or untouch for some time then phone switch off. When we switch on then every time it ask for new date and time settings otherwise it takes[protected]. I have bought Nokia 7500 Prisom from Anupam Stationery, Borivali branch, on 19/10/2007 for Rs. 9500/- I have come many times to Nokia Service Centre Lower Parel but still my problem continues till date. Now my guarantee period will be over in short time. So please give me New model or pay my money back. I have come many times to meet you for solve my problems. But still problems are continues. So what I have to do? On the name of Nokia, I spend my Rs.9500/- What to do? Suggest me any option if you have.

I bought a brand new nokia n72 in april 2008 with a 1gb ncp memory card from m/s sun times, jayanar bangalore.! Immediately after two weeks the phone started hanging and the music player stopped displaying any songs in the card as well as phone. When i contacted sun times, the person who sold the set replaced the memory card without thinking twice.. This shows the quality of the card which was provide.. Later after using for a few more weeks the same problem started repeating.. Again the card was replaced wit another card of a different brand on my insistance.. After 1.5 months the same problem arised. I then visited the nokia care who suggested i buy a branded memory card.. I bought a kingston card right away.! Now a few weeks back the same prob has repeated and the music player is not showing any of the tracks on the card as well as phone memory.. Im pretty sure tat this is the phone's prob cuz the card has been replaced 4 times and formatted 9 times.. Neither sun times not nokia care is ready to solve the prob.! Please i beg u to help me.! Im fed up of running all over bangalore to rectify this prob..

i need NOKIA 6088 CDMA - Drivers

I NEED DRIVERS OF NOKIA 6088 TO INSTALL IN MY PC

I HAVE GIVEN MY NOKIA N72 HANDSET AT THE SERVICE CENTRE A-78 SECTOR 2 NOIDA UP 201301. THE JOB CARD NO IS [protected] THE SERVICE CENTRE HAS KEPT THE HANDSET AND GIVE ME THE DATE 30TH SEP 08 AND I STILL DONT HAVE ANY INFORMATION TILL WHEN IY HANDSET WOULD BE REPAIRED SO YOU ARE REQUESTED TO PLEASE CONFIRM ME THE STATUS OF MY HANDSET THE PARTICULARS ARE AS UNDER
SL NO-[protected]
PRODUCT CODE-2548028
JOB SHEET NO [protected]

Dear Mr. Selvaraj,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of your Nokia 5220 Xpress Music. We understand your displeasure and sincerely regret the inconvenience caused. We suggest you to confirm if you have collected the handset from the Nokia Care Centre. If you have collected the handset and are still facing a concern with its optimal functionality, we request you to submit the phone at the nearest Nokia Care Centre and revert with the below mentioned details:



1. Complete address of the Nokia Care Centre where the handset has been submitted



2. Latest Job sheet number and date of submission of the handset



3. Previous Job Sheet numbers and their respective dates of submission



4. Date of purchase of the handset



5. IMEI/Serial number/ESN number of the mobile phone



6. Your alternate contact number



The above mentioned details are vital for us to further assist you.



We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.



For location of a Nokia Care Centre nearest to you, kindly access the following web link:



http://www.nokia.co.in/A4536241



Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Sweta Sanadhya
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
-------Original Message--------
From: "ext Jo"
To:
CC:
Sent: Thursday, October 09, 2008 1:22:35 PM
Subject: Re: Nokia - Jothi Murugeswaran Selvaraj - N5220 Xpress Music Service Status

There is No Synchronization between the Nokia Service Centre and the Mailing Centre..

Still now the Password functionality is not working in my mobile... SOTWARE PROBLEM IS STILL THERE

This is really stupid... After Three services from Nokia care centre for new nokia 5220 .. You are not giving the option to choose other mobile also.. and not giving my money back also..

I will put this case in consumer Court for sure...
bye bye..



On Thu, Oct 9, 2008 at 12:53 PM, NokiaCare <support.[protected]@nokia.com> wrote:

Dear Mr. Selvaraj,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service status of Nokia 5220 Xpress Music. We understand your displeasure and sincerely regret the inconvenience caused. We have noted your experience at the Nokia Care Centre. We will do the necessary fact findings and action it accordingly.

Please be assured that the matter is looked on a priority basis. You may kindly note we have forwarded your concern to our Customer Care Division and they would be coordinating with the Nokia Care Centre in order to expedite the service of the phone. We request you to call the Nokia Care line after 48 hours for the update.

We appreciate your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Junasha Barman
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.

-------Original Message--------
From: "ext Jo"
To:
CC:
Sent: Tuesday, October 07, 2008 10:18:15 AM
Subject: Re: Nokia - Jothi Murugeswaran Selvaraj - N5220 Xpress Music Service Provision

As per your need, I have submitted my mobile in the Nokia Care Centre yesterday itself (6-oct-2008). Given below are the details which you asked:

Address: Nokia Care, Koramangala. (Near Airtel Show Room)
JobSheet Number:[protected]/081006/162
Date of Submission: 6 Oct 2008
Date & Place of Purchase: 18 Aug 2008, Bangalore ( Koramangala )
Contact Number: [protected],[protected] Ext:107
Complaint Number: 2#3ENZND

Hope you will do replacement of mobile or better give my money back...

On Mon, Oct 6, 2008 at 7:19 PM, NokiaCare <support.[protected]@nokia.com> wrote:

Dear Mr. Selvaraj,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of your Nokia 5220 Xpress Music. We understand your displeasure over the repetitive repairs of your phone and we sincerely regret the inconvenience caused.

Further to the telephonic conversation that you had with one of our executives today (6th October '2008), we require the handset to be present at the Nokia Care Centre in order for us to assist you further. Hence, if the handset is not submitted at the Nokia Care Centre, please submit and revert with below mentioned details:

1. Complete address of the Nokia Care Centre

2. Job sheet number

3. Date of submission of the handset

4. Date and place of purchase

5. Your alternate contact number

6. Case reference number provided by the Nokia Careline representative (if any)

The above mentioned details are vital for us to further assist you. Pursuant to your request for replacement, we would like to inform you that we are currently not in a position to comment on the same. However, we would like to assure you that we would forward your request to the Customer Care Division for their due consideration once we are in receipt of the requested details.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. For location of the Nokia Care Centre nearest to you, kindly access the following web link:

http://www.nokia.co.in/A4536241

Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

http://digiumenterprise.com/answer/?inv=9831670&chk=PA8FG7NY

Kind regards,

Sophia S
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
-------Original Message--------
From: "ext Jo"
To:
CC:
Sent: Monday, October 06, 2008 11:03:41 AM
Subject: Re: Nokia - Jothi Murugeswaran Selvaraj - N5220 Xpress Music Service Provision

Now also the Mobile is getting hang due to software problem...

1) Not even two months got over from the purchase date...
2) Gave the mobile to Nokia Care for Service, Twice
3) Eventhough mobile hang problem, etc is still there...
4) Nobody from your service centre called me till now..

Really need to change my mobile...
What sir, i am asking this many times. you are not even taking steps related to this. you are simply saying " We are not in a position to take decision "

Take some immediate steps...

Dear Sir

I was a user of nokia N81 handset made by nokia. My handset was a genuine one purchased from a registered nokia outlet based at chandigarh Sector-17 and it cost me Rs.14700/-. One day i lost my phone somewhere in ludhiana city as it slipped out of my pocket. My handset was picked up by someone else he inserted his own SIM in that and my SIM was thrown away by him or may be simply not used anymore. i got my SIM blocked by Airtel so that the person who picked my cell cannot use it. Then i went to nokia care centre at ludhiana at fountain chowk i told them the whole story but they said they cannot do anything about it as they have got no mechanism to trace that mobile. it was a total shock for me as i had purchased my mobile just two months before that happened. i lost Rs. 15000/- just in a moment. it is a shame that nokia make lot of costlier handset but cannot trace them and give their customers any satisfactory feeling. i have got the IMEI no of my cell + proper bills of my purchase to authenticate that i was the proud owner of that handset. but Nokia has let me down and lot of others who's hansets are stolen or get misplaced as the actual owner has to suffer and the theives or the persons who pick them use those phones at their will without spending even a penny. Can nokia Trace my mobile? I have got full information about my cell if they want i can give them. i have also lodged a complaint in police station regarding this if nokia cannot trace the mobiles than they should not cell these mobiles like this and let their customers down. they must have to make some mechanism so that the mobiles made by them can be traced from anywhere and the mechanism should be activated right at the time when a person buy any mobile from nokia.

Nokia N70 Music Edition phone was just 6 months old. I am using the vibrator "ON" for call alert. Howerver suddenly the vibrator mode did not stop even the incoming call is answered. Ultimately I need to switch the mobile and still vibrator mode was on and I felt the vibrator and sound. Then I removed the battery and re activated the mobile with the vibrator option "off". I fail to understand why this costly phone, within a matter of 6 months mal functions. Can any body suggest remedy or this need to be addressed to the service centre of NOKIA - India (Chennai South) only.

To
The Senior Manager (Customer Care)

Sir,


We are shocked to bring to your knowledge that we have recently purchased the above-Re:- Replacement of Nokia 5220 XPRESS MUSIC IMIE 35366 [protected]
noted set which is infested with certain technical problems. The SPEAKER has absoultaly stopped working just with in 2-3 days of purchase. Then after i went at nokia care at pali situted in rajasthan from the same place i have purchased the set. but when i asked them for repairment of speaker they said that they dont have require accessiores. And they told us to take this set to mumbai nokia care for repairing which i did but let me know what kind of pathatic service. when i reached mumbai nokia care the same story happend even mumbai nokia care dont have any accessory. and they told me that they will provide accesory with in 15 days.but since more than 15 days have passed still the mumbai nokia care have any accesory with them. my set is still lying with mumbai nokia care.

now i want total replacement of set as the set is under warrenty period.

please do the needful urgently and confirm with the same on my mobile no.[protected]

Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response.

regard
arun biyani
mumbai

Dear Sir/Madam
I have given my nokia 5200 mobile phone(imei no.[protected]) for service to mobile Clinic, Shop No. 4 green mart complex, Nr Dera Sat Kartar, Basant Chowk jalandhar Punjab on 18th august 2008, job sheet no.[protected]/080818/44.
Since last one and half month they running me to their shop for getting y phone.now they r saying that that they will replace my handset with old(used) handset .if I refuse to take that used handset they give me alternate days again and again.their behaviour was so rude .they don’t know how to speak with customer. They said do wt ever you want, you have to accept used handset. I was shocked with the behaviour and also the inexperienced nokia staff who cannot repair my phone. When they cant repair the product they are selling, they dont have the right to sell the product.They are just fooling the customers. I m requesting u either to return my handset or exchange my handset with new set.

I become very tired to run here and there if certain action is not taken by you, I have to go in Consumer court for my consumer right.
Please Take action against them and solve my problem as early as possible.

Thanking you,
Gaurav Satija

The Senior Manager (Customer Care)

Sir,

Re:- repairing(under warranty) of Nokia n70 music edition set Colour black IMEI no. [protected]

We are shocked to bring to your knowledge that we have purchased the above-noted set which is infested with certain technical problems. The datas are vanishing automatically from screen. Then after 4-5 hours the datas come back while switchon the cell. The phone also hangs.i had submitted it in nokia care(add.-s.s.services 96/2 star press building, chunniganj crossing colonel ganj kanpur ph.[protected] on dated 02 sep 08 but i did not get any resonse from noika care. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to repair or replace(if it can't be repair) the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,
saurabh s katiyar

Inefficiency of the Nokia Care Kormangala, Bangalore.

At this moment I am left thinking what should I do now with my mobile set Nokia 6500-s that I bought just in June 08.

The handset slipped from my hand one month after I bought the set as a result there were 3-4 small black lines on the screen which were not effecting the performance of the cell in any way so I did not give it to Nokia care for repair as I didn’t wanted to part with my new cell for long. Around one month later from the incident after I had transferred some images through Bluetooth my cell turned off and on turning it on it stayed on the initial blue screen, so I had to take off the battery in order to switch it off.

I gave it to Nokia Care Kormangala, Bangalore for repairing, they saw those lines on the screen and said first they will repair the screen which will cost me Rs 1800/- and then they will reinstall the S/W, I kept following up with them they said the screen part is not available so it will take some time. After 20 days when we went to Nokia care kormangala they said they have changed the screen and will install the S/W and asked us to wait.

After 15-20 mins we were informed that since S/W upgradation will take time hence we should come after 3 days .When we went the next time we were told that there was a problem in the motherboard and the set is irreparable…

From the job sheet they smartly cut of “that the phone was restarting /rebooting “that was mentioned earlier and gave us back our cell.

On consulting with the manager of Nokia care Kormangala “Varsha “, she flatly told us that she will not do anything we could go ahead and do whatever we want, as while submitting the set we had signed a paper which said something like this “In physical damaged cases, the cell might also go dead while repairing” so this is how a working cell has been turned completely dead by Nokia service center (Care) proudly and without any regrets.

sir i am fed up from nokia phones and nokia care people in ludhiana. i have bought new niokia n78 after a month the left side ringer stop working . ireached the nokia care krishna mandir branch model town and tell them about the problem they told me you set will be forwarded to chandigarh for repairs and it will take 15 days and one mont is almost over and told me to wait for more couple of weeks...what is this bull .. my phone model is Nokia N78 and job sheet number is[protected]/080913/36... kindly do take some action and replace my phone... one when ever you will try their landline it will be busy all the time... thanks

I'm using nokia 3110c from past 3 months and first time i faced the problem of music player i.e when i update music player it updates/restarts after that.Alternatively i could find in google that many users are facing the same problem.I also email nokia people, no answer from them still.I wonder? Also i took my phone to nokia care and updated my phone software, still im facing same problem, however i tried every solution people gave me when i surfed through google.but still no use.I'm surprised to know that the web page of nokia has not updated their PC software.It still says some 5.0 version, where in i[censored] take ur mobile to nokia care, they update the software...and they too said we are helpless.

I think nokia 3110c SUCKKS..Can anyone give me the better idea.

Feel free to mail me at ajay.[protected]@gmail.com

waiting for the immediate reply.f rom u guys..