[Resolved] Nokia N72 And 1661 — NOKIA Dupes Unsuspecting Customers | |
Without much ado I would like to issue a straightforward comment that ‘NOKIA is duping it’s unsuspecting customers who they are taking for a ride just because of their monopoly in market. The Quality Control Department of the company is worst in the entire circuit and in view of the large demand of NOKIA products it is just dumping the stuff into shops without caring for QC Check, with the result of which the consumer starts suffering right from the day one of the purchase of a new product. Without taking much of your time I would come straight to the point which goes like this. On 15/5/2009 my son insisted upon buying him a low-end FM NOKIA 1661 as it was his birthday. Though I had vowed not to enter into any kind of relationship with NOKIA in future apropos my bitter experience while purchase of an N72 handset exactly an year ago, I succumbed to my kid’s demand and bought him one NOKIA 1661 for Rs. 1900/- (IMEI : [protected]). And, as it was expected, the result remained same as it too had many problems some of which are as under:- 1. As per the User Manual there should have been 32 Polyphonic Ringtones, but there are hardly any except 8 film songs. Rest of the area is ‘Empty’. 2. The volume of the set is so low that one just can’t hear the ring from a distance more than 6’. 3. There is a patch on the LCD screen. Since the set was only 2-days old I reported the matter to the dealer, who curtly asked me to contact NOKIA Care as his responsibility was limited upto pocketing the money only. Ever since I have been exchanging mails with NOKIA without avail as they are not ready to replace the handset out-rightly and are insisting me to get it repaired from their Service Centre. Their standard reply is as under:- “You may kindly note that a phone would be covered under Nokia’s DOA (Dead On Arrival) policy only if it is completely dead and not functional within 48 hours of purchase, in this case the dealer will replace the handset (if it meets the DOA policy guidelines). If the handset does not meet the guidelines it would not be replaced. As you are facing concern with the optimal performance of your phone, we suggest you to take the phone to the nearest Nokia Care Centre. We recommend you take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.” Last year, during these months only the same thing had happened with my newly purchased NOKIA N72. As some of its functionalities were not activated I innocuously acted on the standard reply of NOKIA and the set was given to service centre. But there onwards the things went from bad to worse and today’s situation is that the set is unable to ‘Backup’ the data. Since it was a brand new handset, being a responsible company and pioneer of the field it was NOKIA’s moral responsibility to replace the faulty set out-rightly with a new one but it acted other-way and performed all kinds of R&D on the new set with the result of which the original software got downgraded and many things stopped functioning. Though I am still pulling on with that very set only, I was deeply hurt by the attitude of NOKIA. That shows how I have come full circle after N72 episode and entered the same loop again. I have no hesitation in admitting that it is not NOKIA who is playing smart but it is we, the unsuspecting consumers who are taking NOKIA on face value and falling prey to their smart tactics inspite of getting duped on previous occasions. Though I kept mum during N72 experience and did not insist for replacement but now ‘Enough is Enough’, and I can’t afford to see my hard earned money go down the drain like this anymore. I, therefore, categorically replied to NOKIA that this time I am not going to hand over the brand new handset to NOKIA CARE for REPAIRS because it is only two-days old and the observations I have made were only a fall-out of Incomplete QC or some Manufacturing Defect. I hope you would agree with me that nobody can try all functionalities of a handset inside the shop itself and would come across them only once he starts using the set optimally. But if there is a Born-Defect in the device, the onus is entirely on the Manufacturer and there cannot be any other solution but outright replacement. And in this case the shortcomings were detected within 48 hrs of the purchase, so there is NO QUESTION OF GETTING IT REPAIRED at all. Nokia’s own admission that “A phone would be covered under Nokia’s DOA (Dead On Arrival) policy only if it is completely dead and not functional within 48 hours of purchase, in this case the dealer will replace the handset (if it meets the DOA policy guidelines). If the handset does not meet the guidelines it would not be replaced.” proves that “NOKIA’S BIOLOGICAL LIFE EXPECTENCY IS ONY 48 HRS AND BEYOND IT, THE ‘PASSING AWAY’ WOULD NOT FALL UNDER THE CATEGORY OF ‘SUDDEN & UNTIMELY DEMISE’.” I, therefore, file my official complaint with you against the Fraudulent Practices being adopted by NOKIA against general public through misguiding ‘Terms & Conditions’. And I am not filing a solitary case against the latest purchase of NOKIA 1661 only but would like to club my earlier case of N72 with the same and NOKIA may note that this time that I do not want only a replacement of both but would a compensation for the ‘Time & Energy’ wasted on this exercise too. Because this is not a matter of 10-12 thousand rupees but the question of a reputed person’s pride, whom NOKIA has been taking for granted for over an year. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Nokia N 72 — Set not repaired but replaced to old one
I contacted Nokia care service centre- MICRONAS TELECOME, Sector-2, Noida for my N 72 Nokia set for fault repair on 23ord October. I was told to take the set after 15 days. I received a call that your set has been repaired and can take it after 10 days. I approached the centre and collected the set which not repaired but its display started invisible. I was again asked to wait for 15 days. After 10 days I received call to collect the set. I was surprised that the body of set was replaced with an fully scrached old one and I do not know it was repaired or not. I refused to take delivery. I do not know am I to get my own set fully repaired or not. It is pity on the part of Nokia. I do not advise anyone to atleast buy any Nokia hand set.Nokia N72 — repairing system
i have purchased nokia N72 on[protected]. the bettery recharge does not run more than 24 hours. I have contact with the seller, who divert me to go to Nokia Care centre, at Office Lane, Agartala. On going there I found that to take care of one customer they takes 5 hours time, which is expensive for anybody in this fast running world. you please send one representative to look after the matter. this situation is crated to harrus the public/your customer. as we purchase Nokia mobile, hance your company will harrus us in this way.Nokia / Dealers — Nokia not acting upon the issue
This is with reagrd to the Nokia 2700 mobile phone that I purchased on Ramzan day at Channel 9, a mobile store in Bangalore, Jayanagar, 7th Block. The dealer sold us a cell phone that had its screen protection broken. When we asked the dealer to give us a new one, they were reluctant to have it changed. They had already billed it. There response was the mobile would be exchanged only if there is any problem with mobile itself. After coming away from store we realised the memory card was not getting detected. We again went to the store to question the dealer. Just in front of our eyes, the sales boy broke a new pack and replace a memory card from that new cell. We also realized then that we also had got a seal broken pack. When we questioned the dealer, there was no response other than a ignorant smile.When I lodged a complaint with Nokia, there again was a helpless reply saying that the particular dealer was a Non Priority Dealer of Nokia. I did question Nokia, as to how a customer is supposed to know whether a store is a Priority store or not, they sent me the link. But how far are the consumers educated about this? Nokia is also being very ignorant about it.
I request Consumer Forum to take good action and educate the consumers, so that we are not cheated by the dealers and the companies like Nokia and stay helpless over the products with no quality or sevice.
Also. here is the response for the emails I sent to Nokia:
Hi,
Thank you for the same old reply again and an additional link.This is just helpful for me. But you have not answered as to what is Nokia's action with regard to educating it's cutomers. Is Nokia still going to be ignorant upon this?
When Nokia has the rights and responsibility to give its products through a Non Priority dealer, then why doesn't Nokia take the accountability? Why not provide licenses and educate customers to take from the licensed Priority dealers?
Doing a copy paste of the responses to customers does not help!! This is as equivalent as CHEATING customers.
2009/9/27 <contactcentre.[protected]@nokia.com>
Dear Ms. Sundaram,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the dealer of Nokia 2700 Classic. In order to purchase a new handset, we suggest our customers to check for the Nokia Priority Dealer, in order to ensure genuineness. For locations of our Nokia Priority Dealer nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4537007
Further, we will not be in a position to comment on the Non Nokia Priority Dealer.
We look forward for your continued patronage on Nokia products and services.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Kind regards,
Shamshad Begam
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
[THREAD ID:1-3RMP71P]
-----Original Message-----
From: raj.[protected]@gmail.com
Sent: 26/09/2009 06:46:39 PM
To: contactcentre.[protected]@nokia.com
Cc: Madhu Anna <[protected]@gmail.com>; madhu soodhan <[protected]@rediffmail.com>; Karthik Anna <karthikeyan.[protected]@gmail.com>
Subject: Re: Nokia - Rajeshwari Sundaram - N2700 Classic Phone Purchase
Hello,
Thank you for your reply.
If that dealer is not a Nokia Priority dealer, how is a customer supposed to
know? Why don't you take a step forward and educate your customers about who
all are your Priority dealers.
Also, this happened the same evening after I sent the complaint. The memory
card in the same phone was not getting detected. We went back to ask the
dealer about it. Just in front of our eyes, this happened. The sales boy
pulled out a new cell phone box and replaced the memory chip from the new
set to our set. When we questioned about how authentic is the mobile being
purchased, he just gives a smile. How ignorant can Nokia still remain????
This has been the worst experience I have ever had. I have been a Nokia
customer from a very long time and I never expected this.
Your reply again shows how ignorant you are in taking any action!! Anyways,
this is not the end. I am going to act further, if Nokia does not give me
support. Just regretting an inconvenience does not help.
Thank you again for all that *GREAT IGNORANT REPLY!!!!*
2009/9/22 <contactcentre.[protected]@nokia.com>
> Dear Ms. Sundaram,
>
> Thank you for e-mailing Nokia Care.
>
> This e-mail is in reference to the purchase of Nokia 2700 Classic. We
> regret the inconvenience caused. To ensure the authenticity of Nokia
> products, we suggest you to purchase Nokia phones and compatible
> enhancements from Nokia Priority Dealers.
>
> You may kindly note that the tamper proof sticker of the sales box should
> be opened in front of the dealer during purchase in order to make sure that
> the sales package content mentioned in the sales box and contents inside the
> box are similar and are in proper working condition.
>
> Further, you may kindly note that the dealer mentioned in your e-mail is
> not a Nokia Priority Dealer. Hence, we would not be in a position to comment
> on the service or products sold by non-Nokia dealers.
>
> For further enquiries, please feel free to contact our Technical Support
> Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a
> week. For online support, visit "Have a question? Ask Nokia" at
> www.nokia.co.in/asknokia
>
> Do you know you can now update your phone software at your own convenience?
> Visit www.nokia.co.in/support to check if your phone model is supported
> and download the "Nokia Software Updater". You can also go online to find
> user guides, troubleshooting support and other services to help you use your
> Nokia product.
>
> To ensure proper handling, please continue to use the current subject line.
>
> Kind regards,
>
> Seauli Hati
> Nokia Care
>
> Disclaimer:
>
> This mail and its contents are only disclosed to the recipient to whom this
> document is addressed and is pursuant to a relationship of confidentiality.
> This document constitutes confidential information and contains proprietary
> information belonging to Nokia. The confidential information is to be used
> by the recipient only for the purpose for which this document is supplied.
> The recipient must obtain Nokia written consent before the recipient or any
> other person acting on its behalf, communicates any information on the
> contents or subject matter of this document or part thereof to any third
> party. The third party to whom the communication is made includes an
> individual, firm or company or an employee or employees of such a firm or
> company.
>
> The recipient, by its receipt of this document, acknowledges that this
> document is confidential information and contains proprietary information
> belonging to Nokia and further acknowledges its obligation to comply with
> the provisions of this notice.
>
>
> [THREAD ID:1-3RMP71P]
>
>
>
> -----Original Message-----
>
> From: raj.[protected]@gmail.com
> Sent: 21/09/2009 07:56:01 PM
> To: contactcentre.[protected]@nokia.com
> Subject: WebForm Automated Email
>
> [Email address:raj.[protected]@gmail.com <address%3Araj.[protected]@gmail.com>]
> [Salutations:Ms.]
> [First name:Rajeshwari]
> [Last name:Sundaram]
> [Country:INDIA]
> [Language:English]
> [Gender:F]
> [Contact topic:Other]
> [Contact subtopic:]
> [Message:We Purchased this handset from Channel 9 store, 7th Bloc
> Jayanagar, Bangalore. The dealers were so irresponsible, reluctant and
> arrogant. They sold us an seal broken pack and the screen guard was torn.
> When we asked for explaination the dealer said that is how is it packed from
> the company. They were so reluctant to give us the new piece. This shows a
> very bad image about Nokia and its dealers. Not acting upon this may lead to
> a severe impact on Nokia's brand image. I am also writing this to News 9.
> The customer satisfaction part is totally ignored.]
>
> [Phone model:2700 classic]
> [Mobile:[protected]]
> [Province:]
> [City:]
> [IMEI:]
> [Product code:]
> [Operator:]
> [Operating system:]
> [Web browser:]
> [Online shop order number:]
> [Product software version:]
> [Maps application version:]
> [Navigation licenses purchased:]
> [Map data installed:]
> [User ID/user name:]
> [Service name:]
NOKIA-1661 — application for replacement of handset
To,Care Maneger
NOKIA INDIA
Sir,
Subjet:-Application for replacement of handset
Refrence:-IMEI No-3560 [protected]
I had bought Nokia 1661 on 23 Aug. 2009 vide Bill No-2475 from one of your sales outlet.
To my surprise phone has been creating problem right from Day 1
It automaticaly switchies off within 1hour of switching on
I have deposited my phone more than 8times with NOKA CARE center but all is vain.
rather phone was sent to repair foctoy 4times but forget about shoing technical problem
I guess your team has failed in even dignosing the problem
Belive me entire trust in NOKIA Brand has been useless for me I feel like pick pocketed
The day I had bought the phone moresover your NOKIA CARE stff has never been able to give a satisfactory repaly
My patience has been teasted for 3months now.
Thus finally I would like to request you to
Either refund my money back OR replace my cell phone Unconditionally
For your ready reference I would like to informe you that currently cell phone is at one of your repair centre under
JOB SHEET NO.-"[protected]/091104/1
I am just not convicted that repair would have been proper this time as well hence I am compelled to not to take delivery of that particular piece
I have certinly became a piece of JOKE among my friends because of this callousness of your company
Your Earliest Action would be highly appreciated
Your's Truely
AKHILESH JOSHI
My phone N72-5 is not loud, nothing vibrate, change speaker it is not good.
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nokia N72 handset — repairing taking too long
i bought above mentioned handset on 17'th oct 2007 fm pune .it's display disappeared completely 20 days back.i.e. 2nd april 2008.so i approached nearby nokia care for the same on 5'th april.they assured me that it will be repair in 8 days. it has been more than 15 days now & still it's not yet repaired.above this system is not transparent.no reasons were given why is taking so long & when i can get the handset.do you think i should go to consumer court ? what is the procedure?