[Resolved] Nokia N73 Music Edition — the mob is dead and wont switch on | |
Dear Sir my N73 music edition is absolutely in an immaculate condition and 1& half years old.I used to swear by Nokia quality unfortunately my phone just died on me without any reason and when I took the mob to Nokia repair center they informed me that the motherboard has to be replaced and would cost approx Rs5000.00.I saved enough to buy this mob and now I have to spend another 5000? I request your good office to help me.your phones last for years and such expensive phones cant be bought every year and a half hence I request you to help me get my mobile phone working again.I would really appreciate the same.I have always owned some or the other model of Nokia and I don't want this one to be the last.All my back up is for N73 Thanking you. Nokia co reply Dear Mr. Mukerjee, Thank you for e-mailing Nokia Care. This e-mail is in reference to the functionality of Nokia N73. We regret the inconvenience caused. You may kindly note that Nokia mobile phones purchased from a Nokia Priority Dealer will come with a 12-month limited warranty for the transceiver (Handset without battery), a 6-month warranty for the enhancements and a 90 day warranty for the digital media. The warranty will be applicable from the original date of purchase. However, the limited warranty is applicable only in the intended country of sale. Further warranty information can be obtained from the user guide provided in each sales package. As per your e-mail correspondence, we understand that the warranty of the handset has lapsed; hence we suggest you to contact the technicians at the Nokia Care Centre for information regarding the service charges related to your handset. Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM (Subscriber Identity Module) card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process. We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines. For location of a Nokia Care Centre nearest to you, kindly access the following web link: http://www.nokia.co.in/A4536241 My Reply Dear Sir First of all let me thank you for your prompt reply and also for pointing out warranty terms and conditions. However it seems that you did not read my mail with concern or interest. I spent Rs.16000.00 to buy this phone and within one and a half year the phone just died, I understand it is out of warranty like most other piece of equipment that you can buy from the retail outlet including cars but I haven't heard of any other equipment just dying after a year and a half and costing one third the capital amount just to repair the equipment. I would like to know are you manufacturing phones just to last a year and a half, more like Chinese products ?Is that the only way a reputed company like Nokia increase the numbers? I was advised by lot of people not to buy the N series as there were many faults but I did not heed their advice and I have to suffer your indifference.Your response was cold and indifferent and I am sure I would be skeptical in buying any products from your company and will try my level best to dissuade my friends and anyone else to atleast think a hundred times before they buy your product. Thanking you regards Subroto Mukerjee their reply Dear Mr. Mukerjee, Thank you for e-mailing Nokia Care. This e-mail is in reference to service provision of Nokia N73. We regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance, reliability and user friendliness. It is always our sincere and diligent effort to recommend our customers to take the requisite care in the usage and maintenance of your Nokia product to ensure the desired performance as that of an electronic product. Mobile phone being a high usage product, a high degree of wear and tear is associated with the usage. Please be informed that if the handset does not meet the warranty guide lines then any service provided on the same will be charged. We appreciate your patience and further solicit your cooperation. For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product. To ensure proper handling, please continue to use the current subject line. Kind regards, Junasha Barman Nokia Care My final reply as of today Dear Sir All I can understand is you are trying to evade the main issue and I am further disgusted with your arrogant attitude. Telivision, cars, Refrigerators and washing machines are also high usage products but last for years without giving any problem so it seems you have conceded that you manufacture substanderd products and are hiding behind the veil of warranty. Anyway as I am not getting any customer service from you can you please give me e-mail addresses and telephone numbers of some high level manager with your company.I would appreciate that. Warranty is not a licence to sell substanderd products and you have now forced me to take legal redressal. I will proceed if I am not provided satisfactory answers and without your arrogent attitude. Secondly the phone in question is maintained as per your guidelines and your own service center vouches for that even the film on the screen is the one provided by Nokia. Thanking you regards Subroto Mukerjee Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
25 Comments | |
Comments
Nokia N-73 — Refused to repair the phone
Dear sir/madam,My self is pankaj Koundal and I am working in State Bank Of India Kangra(H.P.). on 070/7/2008 I have purchased a Nokia N-73 from M/S Sharma Electronics, Kangra(h.p.). the details of the phone are as follows:
Model –Nokia N-73 music addition
353548/02/348405/9
Code-0543843
Fcc Id: QFXRM-133
IC-661Z-RM133
with in a year I have faced so many problems with this handset because of that I have bring my handset 3 times in your Nokia Care centre. Last time I have bring my handset in the month of july. But just with in a 17 days a new problem arise that its joy stick is not properly functioning as I am in a job and don’t get a time to bring my handset at Nokia care centre. on 06/08/2009 I went down Nokia care centre, Dharamshala and they refused to repair it. They said its out of warranty and I have to pay a sum of rupees Nine Hundred if I want to repair it.
I just want to know one thing that if with in a warranty period the cell phone is repairs three times then whats the durability of the handset. Do you think is it justify if a cell phone have a problem after after less then one month when its warranty is over and your nokia care centre refused to repair it.
Thank’s & Regards
Pankaj Koundal
OMR(Rural)
State Bank Of India
Kangra(H.P.)
[protected]
Nokia/N73 — LOCKING OF HANDSET
Dear Sir,I have lost my NOKIA N73(m) handset with SL No:[protected],Battery No:P[protected],Charger No:[protected],2 GB Memory card.Kindly lock my set immediately and if possible please send me the status of my complaint through my mail id.Kindly do the needfull as because I am very much disturbed as there are lots of confidential documents loaded in the mobile.
Yours Faithfully
Siva Prasad Das
Asst Engineer
KHEP NEEPCO Ltd Umrongshu
Nokia N73 Music Edition — Poor quality of phone
Dear sir,I purchased the Nokia N73 Music Edition from the Mobile shop. After purchasing it, within 2-3 months the camera is not working properly. It captures the bluish image. I went to Nokia care center to check the phone and ask them to replace it or repair it as it is in warranty. They told that there were not any problem and rejected to check it. I went to Nokia care center 2-3 times to check this but every time they refuses to repair it. I check my mobile with the Nokia N73 new mobile and it shows the clear difference in the camera capture image.
I wrote this things to Nokia many times but they also didn't take any action on this things. Please give some solution.
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N73 nokia — PHONE DEAD
NOKIA CARE INDIA/NOKIA N73REPAIR UNDER WARRANTY
I purchased my Nokia N73-music edition from a an authorised dealer Big Bazaar Bangalore, Karnataka, on 21-09-08.After 4 months, it was hanging. I took it to the Nokia care at BANGALORE, karnatka, India. They took one day and repaired. Thereafter due to the same or other problem I handed over the set to the Nokia Care at Visakhapatnam and they are repairing the same and for which I am not satisfied.Now the set from 30-07-09 onwards has become dead. On 29-07-09 handed over to the Nokia center at visakhapatnam and in the same evening saying that bring it on the next day .On the job sheet I have returned as not satisfied.Again I handed over the set on 31-0709 and the job sheet no[protected]/090731/22 Dt 31-07-09 and my set serial no. is [protected].And they are informing the u/s that it may take a month.I request you to replace with a new set at the earliest.
Thanks
Garimella nageswara rao,[protected], [protected], [protected].
F4, BOBBY ENCALVE, RAILWAY NEW COLONY, VISAKHAPATNAM-530016