[Resolved]  Nokia N79 — Display Problem

Nokia — N 79 DISPLAY PROBLEM

Dear All,


I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.


I am really Sorry to say that I lost all my confidence and faith with NOKIA.


I never had such a worst experience from the NOKIA CARE.


Let me explain the problem.


" I purchases a New Mobile NOKIA - HANDSET – N79 I - BLACK from one of your vendor ".Beecham’s Press Pvt Limited M – 6, Connaught Place New Delhi 11001 " on Nov 09, 2009. I came to see that it gets hanged or struck and display problem in between very often while using and the mobile becomes stops functioning, then I have to remove the battery and then reset the mobile and then only I have can use it. I thought it might be loose contact or the battery might not properly pack. I very often found that my mobile hanged. On Nov 25, 2009 I took to the vendor where I bought, they redirected me to NOKIA CARE at Veenus Communication (Nokia Care Center 115 A Pocket D Main Road Phase III Ashok Vihar New Delhi 110052 Contact no[protected] Email Address: [protected]@nokiacareindia.com and MY Job Sheet Number: 7429 Dt 17/Jan/2009). At first they checked it and told it was a Display Problem, and they told me to take it day after today. next day was shutting down the office. Then i visited the Veenus Communication on next day at 1.00 PM on Dated 19/ Jan/2009. then the executive told me your phone still not repaired it will be repaired on Evening you can collect the phone on Evening 19 / Jan / 2009. Then i visited the Veenus Communication on Evening at 4.00 PM on Dated 19/ Jan/2009 then the executive told me your phone still not repaired & told me we are unable here to resolve the problem of your handset your phone will be repaired on head office & this process will take approx 15 Days. I asked them please inform the correct date so that I can come at right time. (Because I work for (ZEE NEWS) as an Asst Manager. My Home is at Jahangir Puri and my work place is at FC 19 Sector 16 A Noida. Ashok Vihar is around 50 Kms away from my Office. I used to go my office early around 8 AM and return Home late nights in the evening, so I had hard time to track the status of my mobile.



Request to you please check the status of my phone & give me replacement the phone ASAP. Becasue i cant wait for 15 Days at least i spend 15000 Rs two month back.



And finally I kindly request to you because you represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"...
See the loyalty to the customer it not me suffered there are many customer like me….

I need a Solution for this….


Hoping for a reply soon…


If You can replace the phone on your end pls do the same

nokia n79 display problem how to solve

I have a nokia n79 mobile but facing two time same display problem and display sreen is very costy. In this set manufaturing problem because not a permanent solution of display I have changed the sreen two times but problem is same