[Resolved]  Nokia N8 — new phone not working

Address:

New Delhi, Delhi

The first mail to nokia : have bought a cell Nokia N8 - EMI no.[protected] amounting
Rs.23000/-
( including CST/VAT) vide bill no. Nokia/188/oct, dt:26.10.10 from Super
electronics pvt ltd. ( Nokia priority Dearler), showroom 44/2B,krishna puri, outer ringroad, Vikas puri, ND-18,..
Ph no. 25997123/[protected].
The very first day i.e on 26th oct-10, there was a problem in software
(as told by the store executive) and the cell was getting hanged, everytime
we tried to open th photos folder. on 28th of oct-10 we went to the dealer, from where we purchased the set,
and the executive said there is a software problem and we are updating the same. She did it and returned the cell. the very next day when we tried
to use it,it got switched off. As i am working and my Fiance Mr. Amit
Saxena( the person who bought the cell) was not in town, we could not register the complaint. On 4th of november we went to the dealer again and then she said there is some hardware problem and we can not get it rectified you need to go to
Nokia care centre. From there we went to nokia care centre and then we came to know the set will be sent to Nokia head office ( Mathura road) and
they will repair it accordingly. For Which my refernce no. is[protected]/101104/59
and the contact person is Mr. Dev ( Ph no. [protected]).
my question is when i informed the dealer with in 48 hours, even then why he did not change my set? We went to him twice a time even then he took
no action. Now when i called him he is misbehaving and very rudely said
that we can not help you in this case.
We have spent Rs.23000/- on a set and we both are service class people.
Kindly look into the matter.

Revert from nokia customer care :This e-mail is in reference to the service provision of your Nokia N8.
> > Kindly be assured that Nokia manufactures mobile phones and accessories
> with
> > focus on optimal performance, reliability and user friendliness. However,
> it
> > is unfortunate to hear of the concern you are facing with your mobile
> phone.
> >
> > As per the updates received from the service team, we would like to
> inform
> > you that your handset is currently under service and will be serviced by
> > 11th November, 2010. Hence, we request you to visit the Nokia Care Centre
> on
> > the date mentioned in order to substantiate the delivery of the phone.
> >
> > Kindly revert if you face any concern.

2dn mail to nokia : i have been writing mails, have been contacting the dealer from whom we
> bought the set and have been talking to your nokia care executive, but m
> sorry to say got no positive response. What the hell is this??????? We have
> spent Rs.23000/- on a cell phone your so called latest technology and are
> getting foolish response from everywhere. When i askes your nokia care
> executive about the fault, she is not able to tell us anyting about that.
> she called me from a cell no but when we called her back she is not taking
> the call.. Mr. Dev, the executive at nokia care centre, gave us a cell
> no.which is switched off... what the hell is going around. Either give us a
> solution or else we are going to file a complaint against that dealer, your
> head office and nokia care centre. what you people think that you can make
> us fool by selling a faulty set.

Revert from nokia : Dear Sir,
>
> Thank you for e-mailing Nokia Care.
>
> This e-mail is in reference to the service provision of Nokia N8-00. We
> regret the inconvenience caused. As per the information provided in our
> earlier e-mail, we request you to contact the Nokia Care Center in order to
> substantiate the delivery of the phone.
>
> For further enquiries, please feel free to contact our Technical Support
> Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a
> week. For online support, visit "Have a question? Ask Nokia" at
> www.nokia.co.in/asknokia
>
> To ensure proper handling, please continue to use the current subject line.
>
> Please help us improve our services by clicking on the following link:
> www.nokia.co.in/caresurveys
>
> Kind regards,
>
> Sarin Lohi
> Nokia Care

Third mail from ma end :we again got the same problem the cell is dead again. when we got it back
from the nokia care, it was getting hanged and was getting switched off ,
the calls were getting disconnected automatically. we had a word with the
care center executive and he said to deposit it again before we could
deposit it, it got dead again. now tell us what to do??? how many time do
you want to visit us the care center after buying your latest
technology????

Revert from nokia This e-mail is in reference to the post service functionality of Nokia N8-00. We regret to hear of the concerns you have been facing with your mobile phone. Please note that this incident is not a true reflection of our services. Our endeavor is to provide you with quality service.

Further, as a part of our post service appraisal process, we require your handset to be present at a Nokia Care Centre. Hence, we request you to submit your phone at Nokia Care Centre and revert with the below mentioned details:

1. Location and complete address of the Nokia Service Centre (where your handset is submitted)
2. Latest Job slip/repair number
3. Place of purchase and date (complete address of the dealer)
4. Date when the phone was submitted
5. Your alternate contact number
6. Previous Job Sheet Details

The above mentioned details are vital for us to further assist you. Please be assured that the matter would be looked into on a priority basis.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:

www.nokia.co.in/carecenters

Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.


fourth mail from ma end :ate of purchase : 26th oct-10

add of dealer :Super

electronics pvt ltd. ( Nokia priority Dearler), showroom 44/2B,krishna
puri,
outer ringroad, Vikas puri, ND-18,..
Ph no. 25997123/[protected].

Date on which i first went to the dealer :27th oct-10 on which he again updated the software because every time when we tried to open the photo folder it was getting hanged.

cell Nokia N8 - EMI no.[protected]

Previous job sheet no.:[protected]/101104/59

and the contact person is Mr. Dev ( Ph no. [protected]).

Date on which we went to the Nokia care for the very first time : 4th of nov 2010

date on which we got the delivery of the phone :13th nov-10

ADD of nokia care : Net dot solutions Wz-200, Bajaj Tower, Jail Road,, New Delhi, Delhi[protected] ‎and now the office got shifted some where in Tilak nagar opp to Metro station's Pillar No.492, new del-18.

I had a talk with nokia care executive Dev, from where i came to know that the centre will be closed on sunday. so i will be submitting the cell on monday at the same center. I cannot bear this pain of roaming around your center at an interval of every 5 or 6 days. i want my money back or a replacement of my cell.


Kindly help me. i dont know what to do??? they just keep sending us the mails... i had a word with the executive of nokia care : Mr. dev, actually when we got the cell repaired for the very first time, they said we are not able to give you the delivery document as our system is not working. We said fine you give us the date when can we collect us, he called us on monday ( immediate monday after that saturday on which we got the delivery of Repaired cell ph Nokia N8).We came to know that there office got shifted to tilak nagar. we went there and then he said as the shifting is under process so systems are not working, hence wont be able to generate the delivery doc. You come on tuesday . As my fiance is working in london, so he had to take his flight on Tuseday and m also working so had to join ma office. On saturday i called that executive Dev for the document he said WE ARE NOT SURE IF WE HAVE THE DETAILS IN OUR SYSTEM, AS IT MAY HAPPEN THAT THE DATA GOT DELETED FROM THE SERVER. Sir/Madam, m very dissappointed and have no clues whats going on pls help us

Comtact no.[protected]