Nokia India Complaints & Reviews

From: sandip [mailto:[protected]@centurytext.com]
Sent: Thursday, February 23, 2012 2:43 PM
To: '[protected]@nikia.com'; '[protected]@nokiacareindia.com'
Subject: FAULTY HANDSET-E5.



To,

NOKIA INDIA PVT LTD (REGIONAL OFFICE).

2nd Floor, Building-12, Solitaire Corporate Park, Guru Hargovindji Road, Chakala. Andheri, M.Bai – 400093.

CC.

Consumer guidance Society Of India, Block A/J, Opp, Cama Hospital, Mahapalika Marg, M,Bai – 400 001.

Subject – Faulty Handset.

I draw your kind attention to my trailing emails sent to you and innumerable calls and personal visits to your Gallery for rectification/replacement of Nokia E5 Mobile purchased from FEMINA TELECOM- Indraprastha, Borivli west. The Day I purchased the phone, the network setting were unable to download. I went your gallery they tried to format & reload the software but it did not work. I was told that the problem was from the network provider. so i went to MTNL BKC office. they found no mistake in their service the problem was with the hand set only. For same i had lodged 2 complaints with NOKIA Gallery. 3rd time i went to gallery on 7th December 2011, they wiped out the whole software and asked me to wait for 10 days to solve the problem. Since the phone was new and under warranty, I requested them to replace the handset. 09 December 2011 when I called the Gallery they asked me to collect the phone and the problem had been resolved.
However, the instrument was given back to me without rectification of fault.

When I approached the Customer Care Gallery they asked me to deposit the phone with them along with my SIM Card as to monitor the network, in the process the mobile was kept with them for 8-10 days and a amount of Rs. 300/- on account of call charges have been used by them. The phone is still with them since 04 February 2011. The repair team and their Gadget guru had agreed that the phone cannot be repaired and that they would give me a replacement. However, I am still waiting to hear from them or get a replacement.

Since the day I had purchased the phone, I had never had the satisfaction o[censored]sing a smart phone as during most of the time the instrument was with the Gallery.

I therefore have decided to take a call and approach the honourable Consumer Court for redressal of my complaint and to raise a compensation of Rs. 50000/-, for the mental and physical agony caused to me by M/s Nokia and their distributor M/s 'foneworld, Borivali for supply of faulty mobile instrument and their inability/refusal to replace the faulty instrument.

I request you to kindly reply to this mail immediately or latest by 25 February 2012, lest, I would be forced to take the legal course for replacement of my faulty Nokia N-5 Mobile under warranty



Thanks n Rgds,

Sandip Kangutkar.

sir
iam writing this mail to complain about your product Nokia C2 01 Black
I purchased the phone on 19/12/2011 from Mobily Pattam.."Within a week of purchase", I met a problem with my phone. The problem is that "Mobile is getting switched off" and your nokia care centre in Pattom,Trivandrum.saying that is because of software problem and they updated the software. After updating also the same problem repeatedly showing to my phone then i go your nokia care centre in Pattom,Trivandrum they told they have to send the phone to delhi. You have to come after 10 days. After 10 days they phone was given to me but the problem is still showing the problem..So kindly replace the phone.

IMEI NUM: [protected]
Nokia C2-01
Dr Ashida M Krishnan

Mob No :[protected]

Model No- E5, nokia
IMEI No/RSN No - [protected]

battery number- [protected]A10508288;0670603
charger number- [protected]
mobile number-[protected]

purchased on 25thDec 2011

got stolen in bangalore, location electronic city on 24th Feb 2012.

Please contact [protected](ashok), if found

dear sir,
this is srinibas sia from pune india. i am using NOKIA C5-03 handset from last 8 months. from last week i am facing internet connectivity problem with this handset. i tried all sim provider companies sim for checking the error of this problem but main problem of this handset is this handset cant received any internet settings messge... i sent my handset for service centre of pune but tey didnt help me properly, i kindly request to you please rectified this problem as soon as well...

thanks and regards .
srinibas sia [protected]

i have purchased a nokia asha 200 mobile handset from Munirka New Delhi-67. it has chinese nokia battery its quality is very low and i also want to know are this mobile phone is orignal or duplicate its imei no is [protected] & second imei no is [protected] i also want to know are nokia mobile set give chinese battery or original nokia battery send me complete information on my mail are this emei is original nokia emei or not immediately send me mail on my mail id thank you

I Purchased My Nokia 701 from the Carrefor, City Centre Branch at Dubai. I was experincing different functions and when I was trying to transfer the date from my LAPTOP( HP PROBOOK 4530s) wtih window XP, I could not due it via blue tooth. I went to Nokia care at Dubai and they said me to wait for some time and after three hours they said, I have to leave the mobile there for observation. I did the same, to my surprise when I received the same after one week and when I chekced the same in front of Nokia rep. the same problem existing. The mobile purchase only 20 days back. I have lot of expectation on Nokia, and its goodwill and also for the customer care. Everything went wrong. Please help me to solve this problem

Krishna Prasad
+[protected]

yesterday i got an email abt nokia want to give u a prize or lottary.
is it true???



Your winning information :

Batch Number: NK146/003
Pin Number: 85568VPG24
Ticket Number:[protected]

New phone gettiing hanged again and again. I purchased a nokia lumia 710 on the from chroma retail. The phone is hanging when we hit End Call Button and the call continues to go on. We were charged even though we had hing up the call because the call in actuality was still no finished by Nokia handset.

contact no.- [protected]

I had ordered a nokia mobile C2-02 in Jan-12 Order:[protected] through nokia shop online (http://nokia.indiatimes.com/) but when the mobile packet was delivered it did not have the data cable and memory card.
I have conctacted customer care many times and sent several emails but they make false promises which are never fulfilled.
Please take immediate action against this as this is clear case of customer harassment.

3 times touch screen not proper work,2 times speaker problem ,and also usb problem.I want to replace my handset because i am facing four times problem within 10 months and i have no trust that this handset work properly in future and i am not able to handle any problems after warranty s i am forcibly saying that immediately replace my handset. and in present time my handset is in nokia care from last 1 month

Sir/Madam,
This is very unfortunate that i have bought a Nokia C5 bearing the IME No. [protected] just a year ago but it gave me troubles continuously. It became very hot whenever it was connected with the charger, this was found in the month of Aug.2011 & it was serviced as it was under warranty period. But it turned into the same problem & it was again got serviced from the authorized service centre on 26/09/2011. After a few days it again generated heat whenever it was switched on & finally it didn't response when i try to switched on . I again submitted the handset in Citytel Services, Kolkata-14 on 23rd of November,2011 bearing the Job Sheet Number[protected]/111123/9. Their expert estimated that it will be charged Rs.1500.00 to turn the hanset in active mode and they advised me to take the set from them on the same day.
This is very unfortunate that this is the middle of Feb,2012 but there is no response from the service centre. If I call them they just answered me that it will take some time as the spare part is not available.
Therefore I think that I have become a great fool by purchasing the brand of "NOKIA" as it unable to provide service of its own handset.
Hence my earnest request to the authority to look into the matter so that i can get back my handset in active mode before I have to take any "Legal Action".
Thanking you.

Kalyan Mondal
Hooghly, Westbengal.
Mob. [protected]
Email ID : [protected]@gmail.com

TO, Date:-18.2.12

Nokia Customer Care of India.






Sub:-STOLEN NOKIA MOBILE MODEL 5233
Dear
Sir,
I lost my mobile phone in Faridabad, Distt: Palwal. My phone number is [protected].my phone model is Nokia 5233 and Mobile IMEI No: [protected].Please takes immediate action about this.
My Address and contact no is given below :
Ravi Kumar
Patli Gate Colony, ward no.30.
Near camethi chowk,Palwal
Disst.Palwal, city/village Palwal,
Contact No : [protected]
E-mail : ravi.[protected]@yahoo.com

Regards,
Ravi Kumar

I bought a Nokia C 6 from Univercell Mobile store in Bangalore in June 2011. The phone has a weird problem – The screens go blank, the phone hangs and the applications on it are terribly slow.

Between August to January 2012, I have already already reported the issues to Univercell thrice and they inturn were kind enough to forward the same to Nokia Care and get the issue fixed, albit temporarily. Every time I got the phone back from the service centre, it would work well and then throw up similar issues again. During the third service, when the board was replaced as it was defective, I was promised that if any issue is reported again with the phone, the phone would be replaced immediately. Now in February, the phone is again acting funny and when I approached univercell, they cut a sorry figure and have forwarded the phone again to Nokia for service and I am yet to get the phone back.

From the very first month of buying the phone, the phone has had serious issues and has never worked to its potential. Nokia should stop selling such defective phones because as it is Nokia’s market share is mobile phone market is falling and with such defective phones doing rounds, it just does not add up.

I was patient enough to get the phone services thrice, hoping that it would for once work normally, but in vain. Also to add that every time the phone went to the service centre, there were n numbers of scratches on th screen and on the phone. The look and feel of the phone now is like a 3 year old phone and refuses to take it back / use it. I change my cell phone frequently and always used new handsets. If I were to get such a pathetic phone from Nokia, I was better off buying a second hand phone from the market, that way I would have saved a lot of money and the phone atleast would have worked well.

Now I use a blackberry and its doing very well.

I would strongly recommend all my friends to stop using Nokia as the products are of cheap quality and the after sales service is not worth talking about either.

I wasted Rs. 12000 on this phone and swear not to buy any nokia product again

Regards,
Yours Truly,

Manoj
[protected]

sir please provide me a duplicate bill of my nokia n8'classic' handset whose imei no. is:[protected] plzzzzz

I have also got the same problem with my Nokia E6 which I have bought just 20 days back. Whenever the phone is switched on or off the screen starts to flicker and which is causing such inconvenience to me.

I have always been a loyal Nokia Customer. I have owned countless nokia cell phones. I am a little disappointed with Nokia this time. I have been to the Nokia Customer Care,Gulati Communications which is situated at the Gole Market,CP, New Delhi. They gave me a job sheet and told me everything will be sorted and I have now got my phone back and the problem has still not been resolved. In fact the screen used to only flicker once or twice before but now it has started to happen almost every hour. It is so irritating that the screen goes on to flicker for as much as 20 mins on the go.

I have got the job sheet photostated and have it with me right now. I have taken videos of the flickering with my Digital Camera. I need a super fast solution to this problem because after having spent 17 odd thousand rupees this is not what i expect from a premiuim NOKIA product.

Looking forward to hearing and getting a solution from you soon.

Faisal

I purchasd Nokia 701 phone 9/12/2011 from Nokia Priority dealer,jamshedpur that phone price is 17799 rs but 1 month after there is some software problem .my bill no is 11566
I gave my Nokia701 Handset for a repair at the Nokia Customer Care for reparing purpose nokia care job sheet no is[protected]/120214/26.but 1 week after that mobile returned me coustemer care member told me that your mobile is ok, but my mobile software is not working properly that time also then a other problem is created my mass memory of that mobile was not showing my mass memory is 8GB .then i further dave him for solving that problem he told me that mobile motherboard is lossed i will repair it.
but my problem is that i dont want to take repair mobile plese give me new mobile set because my set was new and also in warrenty period so plese give me a new set otherwise
i will complain about nokia mobile and nokia coustemer care members in consumer foram
and nokia head office.

plese solve my problem as possible as soon.
thank you

paritosh kumar
[protected]
hariom nagar adityapur-1
jamshedpur
831023

Dear sir,
(Sub: Nokia BH 503 Not getting Charge purchased from CIRCONIA via Reddiff shoping..)

I Santhosh kumar , Purchased Nokia BH-503 (blue toot head set) through Rediff shopping ,which is supplied by Circonia company , My set is not charging now, I got this product on 16 jan 2012 the first week this set performed well, but after few days the set was not getting charge, i changed the charger too .but still it is not getting charged . the given details are about the product. Pl do needful.

Product name: Nokia BH-503 /Circonia/Rediff shoping.
Purchased on : 16 jan2012
Warranty: 3 months as said by the vendor.

My contact number: [protected]

Regards
santhosh kumar

Sir,
I am a corporate client and use a Nokia 6620 cell phone with BP-5M battery.I bought and replaced the battery on 23rd July,2011.It was under warranty till 23rd Jan,2012.Since it was not working properly and needed charging 2-3 times everyday,I approached Nokia care centre at Acharya Nikatan,New Delhi on 16th Jan at Delhi.They wanted to keep the phone with them for 5 days before battery could be arranged and replaced free of cost,as it was under warranty.This appeared to me a delaying tactic and was not acceptable as this phone is the lifeline for me.However,I agreed provided they give me a replacement battery for those 5 days.This was not agreed by Nokia.
After that it has been an extremely bad experience for me with Nokia service centres.Nobody is prepared to listen.They send "cut and paste" type responses and have now started telling that the battery is out of warranty(which is true as the warranty has palsed on 23rd Jan,2011).To me it appears to have been stage managed by Nokia guys.They refuse and frustrate the client to such an extent that he forgets about the free replacements and gives up.
I refuse to give up and want my grievance to be resolved asap-replacement of battery free of charge.
Pl do the needful and oblige.
Kind regards,
DK SARDANA
C-82,Takshila Apts.
57,I.P.Extn.
Delhi-110092
India
Cell:+91 [protected]

Dear Sir,
Myself Khan Anisa.
I purchased Nokia N500 mobile phone on 01st February 2012 from Paragon Departmental Store Thane (W) 400602 Mumbai- India.
The reason behind to write this mail is , from the day I bought this phone till now I am facing many problems like,
1. When I try to open camera , the error is coming “ close some application and try again”
2. Most of the time phone get hang, no response I had to restart the phone( in a day more then 5 to 6 time ).
3. Example : if my music player is on and simultaneously am using any mail or some other activity on internet and in between if incoming phone is coming, one straight line in come on the screen and my phone get totally hang, after 3 to 5min automatically it restart.
4. If I try to download any application like maze lock , any game phone getting restart.
5. The most important, the touching of this phone is worst.
With this same problems I went to Paragon Departmental store on 09th Feb 2012, sorry to say but the way he treated to me it was very bad they don’t know how to talk customer, such a big company like Nokia appoint such kind of distributor who harass the customer , they told me go to service centre of Nokia.
I went there also in sion Mumbai, they people refuse to take it and they told me it’s a manufacturing problem please return back to Paragon Departmental store.
I spend so much money on this phone now I m getting nothing ..i m too much frustrated , I decided to go consumer court or going launch a FIR against Paragon Department store for harassment. I m not a illiterate girl who don’t know how to operate.
It a request Please don’t think I m taking a revenge ..i m really very upset with this phone I want my money back that’s all..

Anisa Khan
[protected]

I have purchased Nokia E-63 handset (sr.no.[protected]) in January 2011. From November 2011, the handset was showing connection error during the call and call were dropped. Also the battery was draining fast. Therefore, in December 2011, I approached Nokia Priority Dealer in Koram Mall, Thane from where I have purchased the handset. He advised me to keep the handset with them as they will send the same to Nokia Care Centre in Mulund, Mumbai. After 3 days, he returned the handset and told to see whether it works properly. However, the problem persist. I approached once again to Nokia Priority Dealer who advised me to go directly to Nokia Care Centre in Mulund. On January 14, 2012, I had visited the Nokia Care Centre, Mulund personally where I was told that the handset was out of warranty period and I have to pay charges for repairing the software of the model. However, when I asked them that I had already referred the handset earlier to Nokia Care where it was within warranty period then. They repaired the handset without any charges. Still the problem persist. Hence today, on February 12, 2012, we approached Nokia Priority Dealer in Thane where Mr. Pavaskar of Nokia Priority Dealer who had referred the handset previously to Nokia Care and also advised us to go personally to Nokia Care spoke very rudely with me and once again he asked me to go personally there and get it repaired. As I am working person and very busy with my day to day activities, it is not possible for me to take out time only for this purpose. I asked Mr. Pavaskar to help me in this case. Then he said as it was above warranty period and we have not extended the warranty he can not do anything. Is this the service provided to the customer by Nokia and when the customer purchased a handset from the dealer is it not his duty to give proper service/advice to the customer who had referred the same problem which was there during warranty and which was not rectified till date ? How many times I have to come to Nokia for the same problem again and again without receiving any satisfactory solution ? Please look into the matter urgently and solve the same by repairing my handset without any charges or in case of failure replacing the same.

From
Sameer Y. Malandkar
Thane
Mobile :[protected]