[Resolved] Nokia Phones Delhi — Nokia Asha 302 want replacement | |||
To General Manager Nokia, The trust over the Nokia Mobile phone is breached as the Nokia Helpline executives are saying that collect the repaired phone as i feel cheated because they have done wrong commitments and gave harassment to the customers. If you belong to Nokia India Team then do look into the matter of the above mentioned complaint and give the replacement on high priority. Thanks Sakul Kundra Nokia Asha 302 want replacement To, General Manager Nokia Subject: Complaint against HOTSPOT Spice Centre, B1-1, Block Community Centre, New Delhi-110058 and Net Dot Solutions, A-5/1, Tilak Nagar Opp Police Station, New Delhi-110018 for harassment and misguidance to the customer Dear Sir, I am Sakul Kundra Journalist by profession bought new cell Nokia Asha 302 on[protected]Sunday at 10.pm) from above mentioned Hotspot Spice Dealer. From the day of purchase it has the problem of network and it automatically switch off randomly. Now, I called the Hotspot Spice Dealer to complaint against the Cell Nokia Asha 302. The concern person on telephonic call said we cant do any thing but you can get a replacement of the phone from Nokia Care Centre (Dot Solutions, A-5/1, Tilak Nagar Opp Police Station, New Delhi-110018). The Hotspot dealer said the Nokia Care Centre will issue DEO or Death Arrival handset certificate and you can bring that certificate to the Hotspot center to get a replacement of new cell. So, with the guidance of Hotspot Spice Centre I went to the first coming holiday on[protected] to get my phone replacement to Nokia Care (Net Dot Solutions, A-5/1, Tilak Nagar Opp Police Station, New Delhi-110018). They said they cant replace the phone or cannot issue a Deo certicate. I feel harassed between the Nokia dealer and the Nokia Care center. Then I gave a all to Hot Spot center to convey them that Nokia Care is not issuing a Deo Certificate and saying that company policy is to get the phone replaced within 48 hours that too from the Dealer. Then the Hot Spot Spice Centre executive suggested me that to make a complaint regarding this. I am really feeling harassment as if I have done a crime to buy a world best trusted Nokia Phone. Now, I want to complaint against both the Spice Hotspot Centre and Nokia Care who are misguiding the customer and harassing the customer. Finally I would request to get my phone replaced as early as possible so that the customers trust over world best cell phone company is not breached. After so much disappointment I have called Nokia head office Phone No. 30303838. They registered my complaint and gave me complaint ID 1-[protected] and told me that they will take up my case but did not guarantee me total replacement. But I want my phone to be replaced as I feel cheated if its not been done. Then they issued a complaint Number 1-[protected] on 22 May 2012. Since then I have been calling Nokia head office[protected] and had a work with several executives like Saurabh, Priya, Rajesh, Sandeep, Vaibhav, Nancy, Pankaj, Dev, Nikhal, Naresh and others. Today on 30 May 2012 one of executive told me that your phone has been replaced and when I approached Nokia Care Centre Janak Puri they gave a rude reply that collect your repaired phone. I felt that harassment and the misbehavior of the Nokia care centre Net Dot Solution. Now I feel cheated and perturbed by buying a Nokia Phone Asha 302 which is not replaced till now. I want my phone to be replaced as soon as possible. I will be waiting for your early response and acknowledgement of my mail. Your early action regarding the complaint will be highly appreciable. If the Nokia Customer Grievance cell does not reply so I request the concern Consumer Right agencies to please look into this matter and help the customer. Thanking You Sakul Kundra 24-A, MIG Flats, Rajouri Garden, New Delhi-110027 Email Id [protected]@gmail.com Phone No. [protected] Details of the Nokia Asha 302 Cell Invoice No.[protected] Date of Purchase: 13/5/2012 at 10 PM. Customer ID:[protected]. Cell Purchase with the Name of D.N. Kundra Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Nokia — Harassment of Not replacing Nokia Cell 302
To,General Manager
Nokia
Subject: Complaint against HOTSPOT Spice Centre, B1-1, Block Community Centre, New Delhi-110058 and Net Dot Solutions, A-5/1, Tilak Nagar Opp Police Station, New Delhi-110018 for harassment and misguidance to the customer
Dear Sir,
I am Sakul Kundra Journalist by profession bought new cell Nokia Asha 302 on[protected]Sunday at 10.pm) from above mentioned Hotspot Spice Dealer. From the day of purchase it has the problem of network and it automatically switch off randomly.
Now, I called the Hotspot Spice Dealer to complaint against the Cell Nokia Asha 302. The concern person on telephonic call said we cant do any thing but you can get a replacement of the phone from Nokia Care Centre (Dot Solutions, A-5/1, Tilak Nagar Opp Police Station, New Delhi-110018). The Hotspot dealer said the Nokia Care Centre will issue DEO or Death Arrival handset certificate and you can bring that certificate to the Hotspot center to get a replacement of new cell.
So, with the guidance of Hotspot Spice Centre I went to the first coming holiday on[protected] to get my phone replacement to Nokia Care (Net Dot Solutions, A-5/1, Tilak Nagar Opp Police Station, New Delhi-110018). They said they cant replace the phone or cannot issue a Deo certicate. I feel harassed between the Nokia dealer and the Nokia Care center. Then I gave a all to Hot Spot center to convey them that Nokia Care is not issuing a Deo Certificate and saying that company policy is to get the phone replaced within 48 hours that too from the Dealer.
Then the Hot Spot Spice Centre executive suggested me that to make a complaint regarding this. I am really feeling harassment as if I have done a crime to buy a world best trusted Nokia Phone.
Now, I want to complaint against both the Spice Hotspot Centre and Nokia Care who are misguiding the customer and harassing the customer. Finally I would request to get my phone replaced as early as possible so that the customers trust over world best cell phone company is not breached.
I will be waiting for your early response and acknowledgement of my mail.
Your early action regarding the complaint will be highly appreciable.
Thanking You
Sakul Kundra
24-A, MIG Flats, Rajouri Garden, New Delhi-110027
Phone No. [protected]
Details of the Nokia Asha 302 Cell Invoice No.[protected] Date of Purchase: 13/5/2012 at 10 PM.
Customer ID:[protected]. Cell Purchase with the Name of D.N. Kundra
Hi,
I would like to know if this "someone" contacted you and your issues are resolved. I am also facing a horrible experience with Nokia and the above mail is their standard reply. They won't go into the details of the mail and in my experience, will not resolve the issue to the customer's satisfaction.
Kind regards,
Sreejesh.
I would like to know if this "someone" contacted you and your issues are resolved. I am also facing a horrible experience with Nokia and the above mail is their standard reply. They won't go into the details of the mail and in my experience, will not resolve the issue to the customer's satisfaction.
Kind regards,
Sreejesh.
To,
General Manager
Nokia
Subject: Complaint against HOTSPOT Spice Centre, B1-1, Block Community Centre, New Delhi-110058 and Net Dot Solutions, A-5/1, Tilak Nagar Opp Police Station, New Delhi-110018 for harassment and misguidance to the customer
Dear Sir,
I am Sakul Kundra Journalist by profession bought new cell Nokia Asha 302 on[protected]Sunday at 10.pm) from above mentioned Hotspot Spice Dealer. From the day of purchase it has the problem of network and it automatically switch off randomly.
Now, I called the Hotspot Spice Dealer to complaint against the Cell Nokia Asha 302. The concern person on telephonic call said we cant do any thing but you can get a replacement of the phone from Nokia Care Centre (Dot Solutions, A-5/1, Tilak Nagar Opp Police Station, New Delhi-110018). The Hotspot dealer said the Nokia Care Centre will issue DEO or Death Arrival handset certificate and you can bring that certificate to the Hotspot center to get a replacement of new cell.
So, with the guidance of Hotspot Spice Centre I went to the first coming holiday on[protected] to get my phone replacement to Nokia Care (Net Dot Solutions, A-5/1, Tilak Nagar Opp Police Station, New Delhi-110018). They said they cant replace the phone or cannot issue a Deo certicate. I feel harassed between the Nokia dealer and the Nokia Care center. Then I gave a all to Hot Spot center to convey them that Nokia Care is not issuing a Deo Certificate and saying that company policy is to get the phone replaced within 48 hours that too from the Dealer.
Then the Hot Spot Spice Centre executive suggested me that to make a complaint regarding this. I am really feeling harassment as if I have done a crime to buy a world best trusted Nokia Phone.
Now, I want to complaint against both the Spice Hotspot Centre and Nokia Care who are misguiding the customer and harassing the customer. Finally I would request to get my phone replaced as early as possible so that the customers trust over world best cell phone company is not breached.
After so much disappointment I have called Nokia head office Phone No. 30303838. They registered my complaint and gave me complaint ID 1-[protected] and told me that they will take up my case but did not guarantee me total replacement. But I want my phone to be replaced as I feel cheated if its not been done. Then they issued a complaint Number 1-[protected] on 22 May 2012.
Since then I have been calling Nokia head office[protected] and had a work with several executives like Saurabh, Priya, Rajesh, Sandeep, Vaibhav, Nancy, Pankaj, Dev, Nikhal, Naresh and others. Today on 30 May 2012 one of executive told me that your phone has been replaced and when I approached Nokia Care Centre Janak Puri they gave a rude reply that collect your repaired phone. I felt that harassment and the misbehavior of the Nokia care centre Net Dot Solution.
Now I feel cheated and perturbed by buying a Nokia Phone Asha 302 which is not replaced till now. I want my phone to be replaced as soon as possible.
I will be waiting for your early response and acknowledgement of my mail.
Your early action regarding the complaint will be highly appreciable. If the Nokia Customer Grievance cell does not reply so I request the concern Consumer Right agencies to please look into this matter and help the customer.
Thanking You
Sakul Kundra
24-A, MIG Flats, Rajouri Garden, New Delhi-110027
Email Id [protected]@gmail.com
Phone No. [protected]
Details of the Nokia Asha 302 Cell Invoice No.[protected] Date of Purchase: 13/5/2012 at 10 PM.
Customer ID:[protected]. Cell Purchase with the Name of D.N. Kundra
General Manager
Nokia
Subject: Complaint against HOTSPOT Spice Centre, B1-1, Block Community Centre, New Delhi-110058 and Net Dot Solutions, A-5/1, Tilak Nagar Opp Police Station, New Delhi-110018 for harassment and misguidance to the customer
Dear Sir,
I am Sakul Kundra Journalist by profession bought new cell Nokia Asha 302 on[protected]Sunday at 10.pm) from above mentioned Hotspot Spice Dealer. From the day of purchase it has the problem of network and it automatically switch off randomly.
Now, I called the Hotspot Spice Dealer to complaint against the Cell Nokia Asha 302. The concern person on telephonic call said we cant do any thing but you can get a replacement of the phone from Nokia Care Centre (Dot Solutions, A-5/1, Tilak Nagar Opp Police Station, New Delhi-110018). The Hotspot dealer said the Nokia Care Centre will issue DEO or Death Arrival handset certificate and you can bring that certificate to the Hotspot center to get a replacement of new cell.
So, with the guidance of Hotspot Spice Centre I went to the first coming holiday on[protected] to get my phone replacement to Nokia Care (Net Dot Solutions, A-5/1, Tilak Nagar Opp Police Station, New Delhi-110018). They said they cant replace the phone or cannot issue a Deo certicate. I feel harassed between the Nokia dealer and the Nokia Care center. Then I gave a all to Hot Spot center to convey them that Nokia Care is not issuing a Deo Certificate and saying that company policy is to get the phone replaced within 48 hours that too from the Dealer.
Then the Hot Spot Spice Centre executive suggested me that to make a complaint regarding this. I am really feeling harassment as if I have done a crime to buy a world best trusted Nokia Phone.
Now, I want to complaint against both the Spice Hotspot Centre and Nokia Care who are misguiding the customer and harassing the customer. Finally I would request to get my phone replaced as early as possible so that the customers trust over world best cell phone company is not breached.
After so much disappointment I have called Nokia head office Phone No. 30303838. They registered my complaint and gave me complaint ID 1-[protected] and told me that they will take up my case but did not guarantee me total replacement. But I want my phone to be replaced as I feel cheated if its not been done. Then they issued a complaint Number 1-[protected] on 22 May 2012.
Since then I have been calling Nokia head office[protected] and had a work with several executives like Saurabh, Priya, Rajesh, Sandeep, Vaibhav, Nancy, Pankaj, Dev, Nikhal, Naresh and others. Today on 30 May 2012 one of executive told me that your phone has been replaced and when I approached Nokia Care Centre Janak Puri they gave a rude reply that collect your repaired phone. I felt that harassment and the misbehavior of the Nokia care centre Net Dot Solution.
Now I feel cheated and perturbed by buying a Nokia Phone Asha 302 which is not replaced till now. I want my phone to be replaced as soon as possible.
I will be waiting for your early response and acknowledgement of my mail.
Your early action regarding the complaint will be highly appreciable. If the Nokia Customer Grievance cell does not reply so I request the concern Consumer Right agencies to please look into this matter and help the customer.
Thanking You
Sakul Kundra
24-A, MIG Flats, Rajouri Garden, New Delhi-110027
Email Id [protected]@gmail.com
Phone No. [protected]
Details of the Nokia Asha 302 Cell Invoice No.[protected] Date of Purchase: 13/5/2012 at 10 PM.
Customer ID:[protected]. Cell Purchase with the Name of D.N. Kundra
I think you are wasting your time by taking this issue to Nokia - all are part of this tacit understanding to harass / fleece the customer. You may fight this case legally. Of course, you have to spend some time and should not lose focus. If you see the responses from Nokia team, it is a copy-paste reply: "We have already forwarded your concern to the team. Someone will connect with you soon regarding the same". So did you have the pleasure of talking to the "SOMEONE" from the team? Even if they call you (which I doubt, you may call them out of your frustration), they are trained call centre executives who will soothe you by their verbal skills. But your problem will be the SAME and at the end, you will feel likea LOSER.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
51%
Complaints
7893
Pending
0
Resolved
3915
+91 12 4483 3000
+91 22 6776 9000
+91 33 4006 2264
SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
View all Nokia India contact information
Nokia — Phone replacement matter
I bought nokia 5800xm on 10-3-09. After 45 days the phone started to show problems. The screen of phone began to flick and the rotation sensor of the phone stopped responding. I submitted the phone to nokia care in sector 5, saltlake, kolkata on 16-5-09. After 25 days i got a call from nokia care and they said that the phone is replaced. I went to nokia care and when i checked the phone i got to know that he phone is not new. They handed me a old phone which was 34 hours used. Then again i submitted the phone to them on 13-06-09. I request you to solve my problen.