Nokia — nokia care does not care

Address:

South Delhi, Delhi

To,

Senior Management Customer Care Nokia,
India

Dear Sir,

I had submitted my mobile phone model 6300 for software updation in nokia care of - platinum technocrats 45/1 1st floor, main corner market , malviya nagar , new Delhi-110017 in the month of march 2010, My phone was in working condition , every application of phone was working. job sheet number[protected]/100401/7
imei number- [protected]

There after i got a call from nokia care that please come to branch we would like to talk to you.
When i visited there on 15/04/2010 , they given back my phone but when i tried to switch on in front of them only , phone was not even getting switch on, then they said u pay the consultation fee, and leave the phone here only will update it in 2-3 days & they given me new job sheet (Manual)number 138.
Then i visited that nokia care after 3 days they said "sir one of our employee has damage ur phone ICU, and he has left the job" I said it not my head ache u damaged it now u repair it or give me the phone in the same condition i have given to u, because i ll not pay charge for the damaged caused by your employee. They said OK, give us the time for 15 days will make it fine.

After that i visited nokia care , they said they require another 15-20 days time to make it fine from head office. i said ok.

I visited same centre again after 20 days , same story again.

Then i visited the nokia care again after 20 days, I come to know That platinum technocrarts has shut down forever,
Some how i come to know my phone is with another nokia care in kolta mubarak pur , opp defence colony, new delhi.which is about 15 km from my house.
I discussed my story with new nokia care centre, they said "we will repair ur phone,let us discused it with previous nokia care malviya nagar".
Then i visited there 2 time they said we have not discused till yet.
Then nokia centre said we will charge fee for icu or something something because they are damaged by nokia care malviya nagar not by our branch.

I discussed the same about 12-15 times with customer care help line number. Every time i need to tell the full store to them .Every time they take more then one hour to tell full story and then put hold & even i get calls from complaint department they say we will discussed with seniors and all ,then they even dont call


First nokia care shifted my phone without my permission or without intimation that too very far.
Second they damaged my phone are asking money for that damaged cause by them only.
Every time i take off from my office to just visit the nokia branch.

Recent complaint number -1-[protected]

Its being more then a year my phone is with nokia care only.i m feed up with nokia care, Please resolve this or else i ll also complain against them in media & consumer court.


Rgds
Unfornatunaly a Nokia Customer,

karun budhiraja

[protected]@yahoo.co.in

[protected]