[Resolved]  Nokia / Xpressmusic 5220 — Request to replace the present defective Nokia handset with a new one

Request to replace the present defective Nokia handset with a new one
Date: 19.08.2009
To

(Sub: Request to replace the present defective Nokia handset with a new one.)

Dear Sir / Madam,

I had purchased Nokia Handset (Model Name - 5220 Xpressmusic, FCC ID :- PPIRM-411
IC :-661U-RM-411, ESN/IMEI NUMBER– [protected], PRODUCT CODE – 0570522, INSTRUMENT TYPE-PHONE, on Spt.08 from J.M. Road, Pune.

From the day of purchase, the handset is showing the frequent problem of sudden switching off. This handset has been sent more than four times to Nokia service centre (Akshay Care) at Dnyaneshwar Paduka Chowk, F.C.Road, Pune, but the problem still persists. Nokia care hasbeen send this mobile to company due to problem in enhancment coonectivity, headphone not detect . After three/four week handset start giving the problem related to key . Handset key has not worked properly, once again I had given to akshay care they have return the handset after 16-18 days by stating that it is due to liquid damage & it is nonreparable . The given reason is not acceptable to me as from the date purchase I am facing the problem with my handset . Approximetly 5-6 times handsets hasbeen given to your Nokia care witin the 10months of span. Here I would like to mention that this service centre is around 18 kms from the place where I stay. It’s really problematic and very tiring for me to go to the shop after the regular office work. For my official work I have to travel a lot & my works is totally based on communication, absolute necessity to keep a track with the clients and also with office. For this problem with my mobile my work is also getting affected.
And for same I have to borrow the mobile from others, all this things really caused mental harrashment to me .

Now I dont have any use of this defective piece, I request you to kindly change the present handset with a new one for your customer satisfaction.

I hope this letter will be addressed promptly and my problem will be resolved within 5 days of time span.
If you are not the right person please mention whom shall I contact next for getting an early solution.

Yours faithfully,
Rahul Punse

Email Id: [protected]@rediffmail.com Or [protected]@bluedart.com
Present Mobile No -[protected]
Address for Correspondance:-

Rahul Punse
Mukti C Bldg, Flat no.3,
5th floor, Kamgar Nagar, Pimpri, Pune-18