[Resolved]  Non - Reciept Of Rs. 10, 000 / - From SBI - ATM / Card O[censored]CO Bank. — Account debited with Rs.10,000/- (Rupees Ten Thousands) but cash not received using SBI-ATM.

From:
Mrs. Sonali Podder
House-Opp. Central Excise Office
R.G.T. Road, Port Blair – 744101
Andaman & Nicobar Islands
Ph.: [protected]
E-mail: [protected]@gmail.com

To
Consumer Complaint Forum


Sub: Account debited with Rs.10, 000/- (Rupees Ten Thousands) but cash not received using SBI-ATM.

Sir,
I have an account in UCO Bank (ATM card o[censored]CO Bank bearing No. [protected] for Savings Bank Account No.3430) at Middle Point, Port Blair Branch. It needs to be added here that UCO Bank is not having any ATM counter in Andaman & Nicobar Islands and while issuing the card they have had informed that there will be absolutely hassle-free operation by the ATM Card (o[censored]CO Bank) for withdrawing money from SBI’ATMs.

On 27th June, 2009(at 11:57 AM), when I tried to withdraw Rs. 10, 000/- from SBI-ATM counter (ATM ID: S1AC[protected] situated at DairyFarm Junction, Port Blair no cash(money) was dispensed from the said ATM and the printed transaction statement/slip (No.8882)came out of the machine showed a remark - that your transaction could not be proccessed, incovinience is regretted, call helpline numbers etc..

Immediately after that some more withdrawals from the same ATM were made by me of amounts : Rs.5000/- ( 11:59 AM / statement No.8884), Rs.9000/- (12:00 noon / statement No.8885) & Rs.2000/-(12:01 PM / statement No.8886) one after another, all of which were dispensed by the same ATM without any discrepancy as well as printed statements for all those successful transactions have also been received through the said teller machine.

But at the end of all these, when I actually noticed/checked my balance, it showed Rs. 10, 000/- less and then, without any delay I made a written complaint (enclosing relevant/available documents) to the Senior Manager, UCO Bank, Port Blair, which was registered and forwarded accordingly for rectification along with all details.

Further, I went to the SBI, Port Blair HQ Branch, where after making necessary scrutiny, it was informed that the transaction made through the concerned ATM by my card on 27th June, 2009(at 11:57 AM) is showing INVALID as per their records and the dispute will be regularized/sorted out automatically within a oerid of 2-3 days by the SBI, HQ, Mumbai by crediting back the said amount to my UCO bank account.

It is very much regretted that nothing has come out till date even after a lapse of about 20 days inspite of interacting regularly with both SBI & UCO Bank at Port Blair. Sir, we are a middle class family and Rs. 10, 000/- is a big amount which is again needed very urgently. Therefore, I request you to look into the matter and make credit of indispensed amount (cash) of Rs. 10, 000/- to my account at the earliest.


A POINT-WISE BRIEF OF PARTICULARS OF THE FAILED/INVALID TRANSACTION ARE GIVEN HEREUNDER :

1. ATM card o[censored]CO Bank bearing No. [protected] issed by Middle Point, Port Blair Branch, Andaman & Nicobar Islands.

2.SBI-ATM counter (ATM ID: S1AC[protected] situated at DairyFarm Junction, Port Blair.

3.Failed/Invalid ATM transaction by the card on 27th June, 2009 (at 11:57 AM) of Rs.10, 000/- (Rupees Ten Thousands).

4.Non-receipt of cash (Rs.10, 000/-) from ATM & statement/slip (No.8882) showing transaction could not be proccessed, incovinience is regretted, call helpline numbers etc..
.
5.Money/amount (Rs.10, 000/-) debited from UCO Bank Savings Bank Account No.3430 of Port Blair Branch.

6.SBI, Port Blair HQ Branch records also shows invalid ATM transaction by the card on 27th June, 2009 (at 11:57 AM / No.8882) including valid/ sucessful withdrawals by me from the same ATM of amounts : Rs.5000/- ( 11:59 AM / No.8884), Rs.9000/- (12:00 noon / No.8885) & Rs.2000/-(12:01 PM / No.8886) one after another.


Thanking you,
Yours faithfully,

SONALI PODDER