NTL Call Taxi — Shared taxi service not provided. Money not refunded

Address:

Chennai, Tamil Nadu

I had registered for NTL share taxi service. I had paid Rs.3152 /- on 5th July and received a receipt from the NTL taxi agent.
They promised to provide the service from July 15th 2013. On 15th July i kept waiting for the info about the cab and my pickup time.
I did not receive any info,hence i tried calling their contact number[protected] which was put on hold forever. I ended up wasting money and my time in trying to reach these people. All in vain, and i had to be late of office by my own conveyance.
I kept trying to call these cheaters and the lines remained busy until late evening.

These people have no manners,professionalism to make an attempt to call the customer adn inform the unavailability of service. When they were planning to get this launched on 15th July, they started their campaign from a month ago, cant they plan things in a better way? I have lost my money, time and it added to my stress that i had to reach office even more late.

Its 2 more day gone now, i have asked for refund of money, they are still keeping their mouth shut without even informing me about the status of my subscription. They are shameless. Will the management have any sense to call me up to answer all my questions. They are seriously disgusting.