Ondot Couriers, Delhi — Non-receipt of parcel sent on[protected]

From
M. Parameswaran,
Mullappilly Illam, Near Starflex, China bazar, Velappaya,
P.O.Medical College. Thrissur - 680596. Kerala.
Phone:[protected].
To
The Managing Director,
On-dot Couriers & Cargo Ltd.,
8/42, Kirti Nagar Industrial Area,
New Delhi.
Dear Sir,
Sub: Non-Receipt of costly artcles collected by your Gurgaon branch on 31/5/2010
Ref: 1) Receipt No.[protected] dt.[protected].
2) Address tag[protected] with the printing:
1 + 4 Mr. Parameswaran, Velappaya etc.

I have to bring the following for your kind personal attention and immediate action.
My son, Dr. Vineeth M.P., Pathways World School, Gurgaon sent
an air-bag containing the dresses for his marriage, including a brand-new over-coat worth Rs.5000/- alongwith some books connected with his
profession.
Mr. Sunil of your Gurgaon branch came to Vinith’s residence (Staff Quarters of Pathways World School) and collected the materials on[protected]. Mr. Sunil himself packed the materials.
i) The dresses, including the over-coat, was packed in an executive air-bag of ICICI Bank.
ii) The books in 6 packets.
He has also taken a big paper-box (of a fridge) to pack them all into one. So the goods contained 1 air-bag + 6 packets
The weight assessed by him was 100 kg and he collected Rs. 6000 (100 kg @ Rs. 60 per kg.). After weighing the bundles,he collected Rs 1200 also, as according to his office the actual weight was 120 kg. (total amount collected Rs 7200/-)
I received the consignment on[protected]. Delay 16 days, as against the 6 days as promised by Mr.Sunil. I received the consignment from the driver of a private auto-goods-carrier (autoriksha size.) . He said the parcel is from On-dot, Thrissur. No representaive of On-dot accompanied.The driver himsel[censored]nloaded 4 packets and a gunny bag. He did not wait for checking of properties to my sastisfaction. After a few minutes my son Vineeth himself checked the materials. The findings are--
i) He has received his books ( 4 packets in good condition and
one packet in a gunny bag in damaged condition).
ii) The air-bag which contained his dresses missing.
iii) The gunny bag was not stitched, sealed or stamped. Even its mouth was not secured with a rope. It was 100% open. It contained some books and the cover of a damaged packet.
iv) Two writings on the gunny bag with a marker pen read:
1. “ To ON DOT, ERN”
2. “ To Parameswaran, TCR. 1 + 5.” “TCR”
v) The address label on the packets read: “ 21636120. 1 + 4
Mr. Parameswaran, Velappaya (PO) etc.
Vineeth immediately contacted Mr. Sunil by phone. He (Mr.Sunil) wanted some time to search out the bag. After two days he reported that the air-bag is lost in transit and On-dot cannot do anything in the matter.
I still believe that the air-bag is not lost, but still lying in one of the three places (Delhi, ERN, TCR) as unclaimed property, as it does not bear an address tag. If the packets were sent by Railway Parcel Service, the bag could be still with the Railway parcel Office at ERN/TCR as unclaimed property, as it bears no address.
In view of the above facts I request you to make a thorough search for the air-bag from Delhi to your Thrissur branch. It is a question of credibility and a challenge to your reputation. Please send an interim-reply.
Yours faithfully, Thrissur,
[protected].
(M. PARAMESWARAN)