[Resolved] Onida 21''TV — bad service not care to customer need | |
had complained about my Onida tv on third week of feb2009. Now after 2, 3 days one person comes from onida &remove internal parts to repair .till date my tv not working because of part not fitted.i fill onida cheated, insulted. My Name : gajnan nangare contact number ;[protected]/[protected], Complaint Number : (0587 and on third week of feb2009). Nature of Complaint :tv internal part not fitted last 15days History I had bought Onida 21''tvon 14th april 2008 at pune (maharastra) shree mauli electronics. After some times the DVD player not connect to tv But tv was in working condition. Regarding this problem we registered compliant in the customer service at pune (Compliant number: 0587 and on third week of feb 2009). One Gentle from customer service came, remove the internal parts to repairing & he said that 2, 3 days he will come & fit the part. After we wait 3 day but no one come then we call to service center one champ said that one IC not available in his service center.they said parts come 4 to 5daysbut parts not available i call again & again but every time new person talk me & says part not ready this insidence to go last 15 days contineus after complaining the bombay offiice..TILL DATE MY TV NOT REPAIRED .LAST FIFTINE DAY I GOT LOTS OF IRRITATION .I M NOT INTRESTED TO USE THIS TV Now I am humbly request Onida Authority to step in and take the quick, sharp & necessary action.PROVIDE ME NEW TV Then I had one more request to onida please keep GOOD SERVICE FOR CUSTOMER in customer service as relation I hope ONIDA will try it's best to maintain the customer faith & esteem. Otherwise I need to drop Onida from my mind. With Best Regards GAJANAN NANGARE BODYSHOP MANAGER PRTHAM AUTOMOBILES [protected]/[protected] /[protected]/0-[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 20 2837 5561 [Mumbai]
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MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
I bought a onida 21" color TV set from TVC Electronics, Chidambaram Tamilnadu in June 2008.
On[protected] I found that the TV set was dead and I complained about the same on[protected] to the dealer from whom I purchased it..
The TV mechanic visited my home and he told that a transistor(which was out of stock at that time with the onida service franchisee) is damaged and it will be replaced in another 2 days.
But till today neither the dealer nor the service franchisee took interest to replace the damaged part and this evening when I visited the dealer he said that it will take another two days.
In a big company like ONIDA, is such a small part which is available for Rs 25 in electronic markets out of stock? It seems to be ridiculous.
Hereby I strongly advise you friends not to buy any of the ONIDA product. ONIDA shows interest only in sales not in customer service or satisfaction.
Best regards
M.Manivannan
[protected]