Onida / MIRC Electronics Customer Care
Onida Group
Customer satisfaction rating: 1%
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COMPLAINTS

Onida / MIRC Electronics Customer Care

Onida Group

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Address
MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E)
Mumbai
Mumbai City District
Maharashtra
India - 400093

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 22 2820 0435
[Corp Office]
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+91 67 4258 7735
[Bhubaneshwar]
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+91 24 0255 1459
[Aurangabad]
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+91 24 0255 1458
[Aurangabad]
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+91 42 2251 2721
[Coimbatore]
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+91 86 6254 0581
[Vijayawada]
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+91 52 2655 6666
[Uttar Pradesh]
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Fax:
Fax:
+91 22 2823 6475

Additional info
Corporate Office
Mirc Electronics Ltd., Onida House, G1, MIDC, Mahakali Caves Road, Andheri East, Mumbai 400093

Branches & Offices

Pandeshwar
Ground Floor, Albuquerque Chambers, Next To Corporation Bank H. O., Pandeshwar, Mangalore - 575 001. Tel. No. 0824 - 2423934/3253607

Lucknow
Godown No. – 2, Opp. Mohibullahpur Railway Station, Sitapur Road, Lucknow, Uttar Pradesh – 226 021
+91 52 2655 6666

Chennai
18, IV Th Lane, 1st Floor, Nungambakkam High Road, (Next To MOP Vaishnav College), Chennai - 600 034

Kolkata
1st Floor - Above Bank of Baroda, 47/1C, Hazra Road, Kolkata – 700 019
+91 52 2455 2471, +91 52 2455 0052, +91 52 2455 3909, +91 52 2476 2474, +91 52 2454 2472

Vadodara
Mirc Electronics Limited, 1st Floor, 52/B Kunj Society, R C Dutta Road, Alkapuri, Vadodara - 390 007. Gujarat
+91 26 5233 1378

Ranchi
24/25, Kokar Industrial Area, Ranchi - 834001
+91 65 1254 7320

Bangalore
2nd Floor, “Vyvish Aryan” Complex No. 4036 (Old No. 805), 80 Feet Road, Girinagar, 4th Phase, Banashankari 3rd Stage, Bangalore – 560085
+91 93 4123 1008

Pune
31, Akshay Complex, Off Dhole Patil Road, Behind Hotel Regency, Pune – 411 001
+91 20 2613 6711, +91 20 2605 1721

Dispur
Avtar Complex, 2nd Floor, Dreamland Apartments Pvt. Ltd., Baltola Road, Dispur Last Gate, Naharani Path, Dispur, Guwahati - 781 006
+91 36 1223 1684

Indore
C - Block, Life Care Compound, 37 - 38, Lasuria Mori, Devas Naka, A. B. Road, Indore –452 010 (M. P.)
+91 73 1420 0702, +91 73 1420 0703

Hyderabad
Door No. 6 - 54, Survey No: 51, Peerzadiguda, Uppal, Ghatkesar Mandal, Ranga Reddy Dist. Hyderabad – 500 039

New Delhi
E - 4, B - 1, Mohan Co - Op.industrial Estate, Mathura Road, Badarpur New Delhi - 110 044
+91 11 4950 3100, +91 11 4950 3106, +91 11 4950 3108

Nagpur
Mehta Complex, Plot No. 6, Bakshi Layout, Midc “T” Point, Amaravati Road, Nagpur – 440 023
+91 71 0422 2417, +91 71 0422 1692

Madurai
No – 28, Kakkan Street, Shenoy Nagar, Madurai – 625 020
+91 45 2253 1283

Ghaziabad
Onida House, B - 2, 2nd Floor, Rdc, Rajnagar, Above State Bank Of India, Ghaziabad (UP) - 201 001
+91 12 043 1818

Ghaziabad
Plot - 178A, Zone - B, (Behind Pragatibadi Press), Mancheswar Indl. Estate, Bhubaneshwar - 751 010
+91 67 4258 7735

Nagar
Plot No. 29, Ramesh Nagar Godown Area, Vpo - Bhabat - Zirakpur, Dist. S.A.S. Nagar (Mohali)
+91 97 8140 5115

Coimbatore
SF No 17 - 1, A 1 & 22 - 1 A Bharathi Nagar, FCI Road, Opp To APG School, Coimbatore - 641 006
+91 42 2251 2721

Jaipur
“Whispering Palms”, D - 42/A, Flat - 204, C - Scheme, 2nd Floor, Subhash Marg, Jaipur – 302001 Rajasthan

Kochi
Onida House, 777/9 & 10, Pookkattupady Road, Mundampalam, Vadacode P. O. Kochi - 682 021
+91 95 6704 3455

Patna
Opp Jai Villa Apartment Lane In Front Of Bank Of Baroda, Kurji, Patna - 800010

Hubli
Behind Vijaylaxmi TVS Show Room, Opp - To Hebsur Bhavan, Near Green Garden, Gokul Road, Hubli - 580030
Tel: +91 83 62233 4556, +91 80 2243 3558
Fax: +91 83 6223 6067

Raipur
Opp. National Garage, Near M. P. Dhaba, Kedia Business Park, Tatibandh, Raipur, C. G. - 492001
+91 77 1654 6006

Mumbai
13/A, Nandbhuvan, Mahakali Caves Road, Andheri (E) Mumbai - 400 093.
+91 20 2837 5561, +91 20 2837 5562

Karnal
27, HSIDC, Sector - 3, Near Namastey Chowk, Karnal - 132 001 (Haryana)
+91 18 4222 0725, +91 18 4222 0825

Thane
402, Palkar House, Chendnani, Lohar Ali, Near Karnavat Classes, Thane (W) - 400601
+91 22 2543 6718

Vijayawada
74-2-19, Near Check Post Center, Krishna Nagar, Krishna (D. T)., Vijayawada - 500007
+91 86 6254 0581

Ahmedabad
8th floor, Golden Triangle Complex, Stadium Road, Navrangpura, Ahmedabad

Ludhiana
C/O. Royal Industries, Phase Viii, Focal Point, Appo - Dishe Da Dhaba, Chandigarh Road, Ludhiana. (Punjab) – 141 010
+91 16 1323 6835

Aurangabad
Plot No. X - 1 - 41, Raj Complex, Opp: Sturlite Company, Beside State Bank Of Baroda, Behind State bank of Hyderabad, Midc – Waluj, Aurangabad - 431 136
+91 24 0255 1458, +91 24 0255 1459

View More Information...

Customer satisfaction rating
1%
Complaints
1222
Pending
23
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 09:00 pm
Tue09:00 am - 09:00 pm
Wed09:00 am - 09:00 pm
Thu09:00 am - 09:00 pm
Fri09:00 am - 09:00 pm
Sat09:00 am - 09:00 pm
Sun09:00 am - 09:00 pm

Onida / MIRC Electronics related photos (69)

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Onida / MIRC Electronics Customer Care related pictures (69)

Onida / MIRC Electronics Complaints & Reviews

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Onida / MIRC Electronics — Ac not installed properly and not working since last 23 days - no response from dealer and co - worst ever experience

 Vivek Patni on Apr 27, 2017
I had bought a 2 ton split ac on 4.4.2017. After 23 days of purchase, the ac is not working, no cooling. Have complained at all the levels incl dealer, co, customer care etc but there is no response. Paid rs 40k for the ac.
1-2 visits have happened and commitments made that tom it would be checked n all.
Recently in one of the visit, it was told that valve at the outdoor unit is faulty and hence gas has leaked.
There is no response from anyone. This is one of the pathetic experience of how a customer is handled.
We are fed up to the core and planning to go to consumer...
Complaint comments  Read comments Complaint category Electronics & Appliances

Onida / MIRC Electronics — 50 inch LED tv display has multiple horizontal lines appear.

 Malsoomiya on Apr 27, 2017
Dear Team Onida,

I would like to bring in to your notice that the LED display of my 50 inch LED tv failed within a year of purchase. The model number is and was purchased in January 2016 and installed in April 2017 by onida authorised installation engineer.

Reg Mob: 9845255910, 9845236009.
Conolaint No:

Then i called the service center and was shocked to hear that it will not be covered under warranty as it was purchased in january 2016.

As a loyal customer of onida products (same registered number) since many years i place my...
Complaint comments  Read comments Complaint category Business & Finances

Onida / MIRC Electronics — Onida TV Display issue

 rajeshkannan.72 on Apr 27, 2017
I bought a onida tv from vasanth & co t. Nagar chennai. Now i facing diaplay issue. I have logged a call with onida customer care (04439889000) and got the ticket no : 1704#276380225 another ticket no :17049026380430.
They provide worst service. Not responding properly. I do not get proper update.. Takes long time to reach customer care

S. No :15l04#001539...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Washing machine repair under warranty

 viharri on Apr 26, 2017
Purchased onida washing-machine through flipkart in january 2016. After two months of usage we faced motor problem which they have replace after much hassle. Again we are facing a drain motor issue with the same washing machine and the complaint for the same has been registered with them. Complaint number regarding it is: 1703h186380147 on 19th march 2016. Since then i have been following up with them to solve this issue and they aren't responding properly. If at all they respond then they will say the replacement part takes 10days to come after we place an order. And this excuse of 10days is being...
Complaint comments  Read comments Complaint category Washing Machines

Onida / MIRC Electronics — Split ac sa243slk not working

 crkconsult on Apr 25, 2017
We bought onida air conditioner from adonis electronic pvt. Ltd, nungambakkam chennai on 21 st april 2016. Mr jeyam authorised mechanic only delivered. Now for sometimes ac effect is not there and hence i made acomplaint through phone no 04439889000. My complaint no is 1704g466380089 on april 4th 2017. So far nobody has come and attented my problem. Now what is to be done. Let me know...
Complaint comments  Read comments Complaint category Electronics & Appliances

Onida / MIRC Electronics — Onida AC Issues

 Bhavesh Shahdadpuri on Apr 24, 2017
Within one month of buying the onida split ac, it has become non functional twice. Even after complaining many times there is no proper response from the customer care as if they dont even care. Only ans you get is our seniors will call, which they never will. Even though it is under warranty the technician is asking for money to replace the faulty part. The dealer dont care not even the customer care, WORST ever experience of buying this ac. WORST Customer support ever....
Complaint comments  Read comments Complaint category Appliances

Onida / MIRC Electronics — Engineer visit not done within warranty

 Anees Anwar on Apr 24, 2017
We have purchased Onida washing machine 7.5 kg model number W075SBX1LR on dated 11/nov/2015 now machine spin motor got not working last to months i have trying to call customer care and directly contact with retailer .

customer care executive telling that its warranty got expired its 11 jan'15 as per executive.

as per retailer its under 2 yrs. warranty

please check that issue and resolved it asap.

my details are below.

Name_Nadeem Ahmad
Civil Lines Unnao
Contact Number_9125602464

Retailer details_Kalyaani...
Complaint comments  Read comments Complaint category Washing Machines

Onida / MIRC Electronics — Ac machine

 raj.rajendran on Apr 24, 2017
I bought one ac new model onida at tvc cuddalore. Tamilnadu on 7.3.2017. It was installed by their own technitians at chidambaram on 12.3.2017. On 14th march, it did not work. I reported, and the technitians came. They found that the hole made in the wall for wiring was not closed. (It should have been done by them at the time of installation). They told me that rats came through the hole and spoiled some sensor. They assured me that the component will be replaced within two days. I registered a complaint with onida. Till date, the problem is not solved. They give irresponsible reply, that we could...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Onida / MIRC Electronics — Onida smart led android 48.5 tv purchased online

 Kvs babu on Apr 23, 2017
Dearbsirs,
I purchased onida 48.5™ led smart android tv through online in september 2015. Now it is not working. I made a complaint in march 2017 regarding trouble & with complaint no.1703g006380091. After 2 days mr vasu technician anf another person and saw tv & replied that mother board of your tv is not working. The guarantee period elapsed. They said that the price of mother board will be intimated through phone. But no message from your end. 2 days again i called customer care no. They replied it would be intimated. But no reply. If i dont get reply ™ i may be forced to goto consumers...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — LED Tv complaint

 Harekrishna Sahu on Apr 22, 2017
I have registered a complaint against my led tv on 22/11/2016. Call no.-1611e996380038 model : leo22fn sr. No : 16c04#001245 pur date : 10 jul 2016 as my led tv has no picture problem. Then a service engineer came to inspect the problem and told me that some part is faulty and the part is pending and my led tv will be ok within few days. After many days of part pending branch office told me to send the set to the branch office bhubaneshwar as spares not available so the set is to be repaired at branch office but since then i have not received my led tv. Please solve my issue as soon as possible...
Complaint comments  Read comments [1]Complaint category TVs

Onida / MIRC Electronics — Ac gas leakage and routine service

 Rajayogi on Apr 21, 2017
This is dr Yogendra residing at delhi Rohini Sec 24 lodges complain for service of split Ac and gas leakage on 1 of April the complain no was 1704B89638003 was waiting and calling the Onida call centre for almost 18 days later I again registered my complain again on 19 th of April for gas leakage with complain no 1704B896380422 it's allready too late. It still ma complain is pending and nobody even bother about it I called Rohini customer service centre Himalaya for thn 40 times but theylisten and didn't response till now like it's a huge problem of gas leakage and complain is still pending just...
Complaint comments  Read comments Complaint category Electronics & Appliances

Onida / MIRC Electronics — Unethical behavior

 anju323 on Apr 20, 2017
Sir,
This is for your kind information that I am a resident of 323 Lajpat Nagar Jalandhar.
I contacted an Onida service centre of Jalandhar after going through through the net for service of my Onida split air conditioner, last weak. I was told that a technician will be sent at my given address and I will have to pay Rs 500 as the service charges. A technician came to my residence on Monday and he told me that the AC needs repair as well because the display is not working. He took the display with him and said that another person will come for the repair in the afternoon for the repair....
Complaint comments  Read comments Complaint category Electronics & Appliances

Onida / MIRC Electronics — Complaining about my split ac

 M.p.roy on Apr 20, 2017
The worst n disgusting company i have ever seen. I hv purchased onida split ac. From d date of purchase i was just trying to contact wid the company customer service provider for the installation of my ac. But as usual nobody responded. After i dis pathetic drama. It is found that the water from the airconditioner is leaking inside the room. I have contacted the customer service no, company head office, my state company office, but nobody is ready to take d responsibility of fixing d problem. Everybody is just playing d blame game on one other, its such a drastic experience i hv never seen such...
Complaint comments  Read comments Complaint category Electronics & Appliances

Onida / MIRC Electronics — Onida air conditioner installation not properly done

 vishakanv43 on Apr 18, 2017
I bought new onida split a/c sa123tdn 1 ton 3s in vasanth & co, south usman road branch on 14.04.2017. Delivery and installation was done on 15.04.2017. On 17.04.2017 it is found that the water from the airconditioner is leaking inside the room. I have contacted the person who installed the airconditioner. His mobile no.9786374358. He did not attend it.

Kindly instruct the staff to install the airconditioner properly and rectify the error....
Complaint comments  Read comments Complaint category Electronics & Appliances

Onida / MIRC Electronics — Installation

 nareshnaresh122 on Apr 18, 2017
I bought a onida 32 Leo HB TV but till now installation has not done.this worst service from onida.
I bought on 9th April 2017 with number 7893942338.
I need immediate installation otherwise I should go for consumer court.no response from your side I called somany times.
Worst experience.what can I do without installation. I bought in adhiswar electronics....
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Motor not working

 REETANJALI JENA on Apr 17, 2017
My washing machine model no. SPLENDOR SPLASH 65, registered mobile no- 9658580055. March month I have given complain regarding not working my washing machine but still ur company not giving anytype of service. Whenever I m calling customer care they are telling service centre people will contact with us and service centre we are talking means they are telling stock not there.
Fast they told within one week problem will solve.
Last one month you people playing with us.last 10 days everyday telling today material will come, tomorrow will come. Material in Calcutta. Maximum 2 days time...
Complaint comments  Read comments [1]Complaint category Washing Machines

Onida / MIRC Electronics — Split ac - 1 ton non functional no response even after 3 days

 Kiranur Vivek on Apr 14, 2017
I have bought a 1 ton split ac, 3 star rated, from mira road east, kohinoor televideo shop on 13/3/2017 and it was installed on 15/3/2017,

Though it was working fine for few days, i found it is not at all giving any cooling effect from 10.4.2017, a complaint was given on 11/4/2017, vide no - 1704g216380121,

It is 3 days passed, no one is bothering to come and clear the issue, customer call center keeps you waiting for too long times. what is the problem with onida, why they are not showing any response towards a customer grievance? will they reimburse the repaid cost,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Onida / MIRC Electronics — Ac pending complaint from 25 days

 RAMESH SETHI on Apr 14, 2017
I have filled few complaints but all my complaints were cancelled without proper follow up & neither my Complaint was resolved. My last Complaint was to be attended last 3 days back but they are delaying that as well.

One of my last cancelled & unattended
Complaint no 1703D806380106 date 22/3/17

My latest complaint is New Complaint no 1704D806380079 date 07/4/17

Please do the needful & process my Complaint as soon as possible.

Ramesh Sethi
9891295279...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Onida / MIRC Electronics — About worst service experience

 dssherekar on Apr 10, 2017
Respected sir, i complained for my 32 inch onida tv on 10th april 2017 at 10 am from Dhule Tal-Dhule, District-Dhule(Maharashtra).your customer care officer told me that service was provided after 24 hours& within 48 hours.but your service man came at 4.00pm on same day(means within 6 hours thats mean your customer care didn't give proper information.)I left all my work&came home to help your service man.your service man didn't do anything.he just moved it slightly.because of your service my tv set up sound became more weak&unaudible for me&he took 350 rs just for moving tv set up slightly Please...
Complaint comments  Read comments Complaint category TVs

Onida / MIRC Electronics — Washing machine-complaint no. 1611a046380133

 Siddhartha Savyasachi on Apr 9, 2017
Complain no-1611a046380133
How much time it should ideally take for a washing machine to be repaired? One week or 10 days or 15 days?? It has almost been 2 months chasing different people at the service station, shree balaji aircon service with more than 50 calls.

When i call the mechanic, mr. Manoj, he will quote that it will cost rs3500 as new pcb and the motor will be installed.
To confirm for the same and give the approval to repair, when i call the people at this office, jyoti/sanjay, will tell you that we are still to receive the motor sent from ho at badarpur...
Complaint comments  Read comments Complaint category Washing Machines

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