[Resolved]  Onida / 32 Inch LCD TV — No Reply from Customer Service

Address:

Gurgaon, Haryana

I Had purchased an LCD Tv from ONIDA in 2008. And in December of 2011 the Television started giving us problems. When we would switch it on we could only hear the sound however no picture would come. I registered a complaint with the Onida Customer Service Department on 12th December 2011, Complaint no: [protected]. They said the a technician would visit my place to check the television, however no technician came. I called the customer service again to remind them and that is when the technician visited our place. After checking the television the tech said that there is a part that needs to be changed however he did not have the part with him so he would have to check the availability at the other centres. He said he would get back to us within a week. We waited however we did not hear from him, so I called the service center again and got to know that finding that one part for the television was difficult as they do not make the said model anymore. He said to call in a weeks time. Did that and again got the same answer with a new addition "THE SPECIFIC PART FOR THE TELEVISION IS NOT AVAILABLE ANYWHERE PLEASE CALL IN A WEEK". I called them again after a week and got the same answer and this has been going. Every week I call them I get the same answer.
Now it is close to 2 months and I don't see any solution to this issue.

This has been a learning for me that I should never get an ONIDA product as after 2 - 3 years If I have an issue with it I won't find a solution. I would just be told to wait and follow up every week and at the end I would have to just give up and I would have to advice my friends and family the same. NEVER BUY AN ONIDA PRODUCT....