[Resolved]  Onida 8888 — Complaint

I am having a Onida TV model no. 8888 which has become out of order and has been handed over to your service center at Jammu. After detailed discussions with the concerned technicians avaliable there on 7.12.2009 it was suggested to upgrade the old tv and in principle I agreed with their proposal.
it was assured that the TV will be upgraded with the new version and would be ready in the afternoon but it is regretful to note that even my repeated request made to the concerned on telephone today on 8.12.2009 it was informed that your TV has not been upgraded yet and would be ready in the afternoon as our service engineers are not available. Since I have to come from a far off area which resulted inconvenience as well loss of time, as such I request you to please direct the concerned agency holder to attend properly to the consumers on priority basis. besides above I would request you to provide the cost involved for upgrading my above model TV.