Onida Air Conditioner — Brand New AC giving huge problems, was not installed properly and also now no one is addressing to service and correct my brand new AC
I had bought a 1.5 ton ONIDA Split AC model number SZ18GLS from Vijay Sales Opera House branch making 100% fullpayment through my credit card on 14th April 2008. My AC was installed on 23rd April 2008 after chasing the company installation team several times. The AC was wrongly installed resulting in a huge rattling sound, after several complaints and phone calls another technician was sent who tweaked the AC vents and now the AC vents dont open and operate properly and there is huge amount of wated which pours out of the AC, so much so that I need to keep a bucket to collect the water.
I have tried reaching the ONIDA service centre numbers, the people who installed Mr. Ahmed, and another service head Mr. Pawan, they have continuously ignored my phone and kept their phone switched off. I have even tried calling the ONIDA customer Service number and filed several complaints which has resulted in no action. I tried calling their corporate office but could not get through and now have just gotten fed up with the whole thing.
My request is to please help me with my AC, have someone attend it and fix it so that I can use it or else replace it with a new AC, same brand same AC
I am writing hoping that you will be able to reach to the company and so something about it. I have very litle faith in service standards of Indian companies and the whole customer service levels of Indian businesses in general
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+91 22 2820 0435 [Corp Office]
MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093