[Resolved]  Onida / Air Conditioner — REFUSAL TO SERVICE WITHIN WARRANTY PERIOD

Address:

Hyderabad, Andhra Pradesh

I PURCHASED AN ONIDA A/C MODEL # S1BSPD3 ON[protected] FROM YOUR AUTHORIZED DEALER AT MALAKPET, HYDERABAD. THAT DEALERS NAME WAS DECLARED BY YOU IN NEWS PAPER ADVERTISEMENT, PUBLISHED BY YOU RELATED TO ONIDA AIR CONDITIONERS. AS MY A/C IS NOT EFFECTIVELY COOLING AND WITHIN THE SERVICE WARRANTY, I MADE A COMPLAINT ON[protected] ON TELEPHONE # 39889000 AT ABOUT 14=00 HRS AND MY COMPLAINT # IS [protected] AND INFORMED THAT MY COMPLAINT WILL BE ATTENDED WITHIN 48 HOURS. IMMEDIATELY, AT 14=07 HRS I RECEIVED A CALL FROM TELEPHONE # 64551422 AND HE INTRODUCED HIMSELF AS SYSTEM ADMINISTRATOR OF ONIDA COMPANY BY NAME MR. WASIM AND INTIMATED ME THAT MY ONIDA A/C WILL NOT BE SERVICED AND UPON MY QUESTIONING THE GENUINENESS OF MY PURCHASE FROM YOUR AUTHORIZED DEALER, HE DISCONNECTED THE PHONE WITHOUT GIVING ANY PROPER REASON.

THEREFORE, I REQUEST YOU TO GIVE PROPER REASON FOR NOT SERVICING THE ONIDA A/C PURCHASED FROM YOUR AUTHORIZED DEALER DECLARED BY YOU AND WITHIN THE PERIOD OF WARRANTY. IF THERE ARE ANY DISPUTES BETWEEN YOUR COMPANY AND DEALER, YOU ARE OPEN TO TAKE ACTION OR TO SEEK REMEDY BEFORE PROPER FORUM BUT, YOU CANNOT PUT YOUR ESTEEMED CUSTOMERS TO LOT OF MENTAL AGONY, BY DENYING THE SERVICE OF YOUR PRODUCT, WHO PURCHASED THE AIR CONDITIONER RELYING ON YOUR MULTI NATIONAL BRAND NAME. I HOPE THERE SHALL BE PROPER AND POSITIVE RECIPROCAL FROM YOUR END.