Onida Airconditioner — SUPPLY OF SUBSTANDARD PRODUCT

Onida AC — SUPPLY OF SUBSTANDARD PRODUCT

Monday, June 01, 2009

Dear Sir,

RE: SUBSTANDARD PRODUCTS BEING SUPPLIED BY ONIDA
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I had purchase ONDIA 1.5TON WINDOW AC from M/s Kohli Digital Home, 13-14 sanjay gandhi market, jalandhar vide bill no. 8 dt. 29/6/07.

The Problems in the AC began from the very next day of the installation.

The GAS in the AC leaked, and when contacted ; the engineers from the ONIDA SERVICE CENTRE visited after a couple of days to rectify the problems and refill the gas.
But to my surprise, the AC GAS leaked again within a span of 8-10 hours. Repeated request to the service centre finally had the engineers visit again after a span of 7 days to rectify the problem and change a few pipes and thus assuring that this problem would not occur in future again.

SUBSTANDARD PRODUCTS WILL REMAIN A SUBSTANDARD PRODUCTS ALWAYS IS WHAT I CAME TO KNOW WHEN THE AC GAS LEAKED AGAIN WITHIN 24 HOURS.

Repeated requests for 25 days finally had the engineers at my door steps to rectify the fault. Whereas I was adamant to get this unit replaced 'cause it was but obvious that the AC had a major manufacturing defect and would cause the problems at the later stages. But that was not to be .The Dealer and the co. people kept on buying time by giving false assurances.

The 2007 season ended in all these hush mush with me paying for the visits of the engineers . The 2008 season saw low cooling of the AC and huge electricity bills due to this SUBSTANDARD PRODUCT. The warranty period finally was over and the dealer and the co. finally had relief on their faces.

And now again the AC is back with the same old problem, the GAS LEAKAGE. Repeated requests Vide complaint nos. 82061 dt. 19/5/09 and complaint no. 2998 dt. 29/5/09 finally had the engineer after 10 days after repeated persual at the HELP CENTRE '' ADONIS ELECTRONICS PVT. LTD, JAWWADI ROAD, MODEL TOWN EXTN, LUDHIANA.

The Person who visited the site on 31st of may 2009, found the problem from the same old point in the AC, from the place it was rectified earlier.

But now the scene has changed, and the ADONIS ELECTRONICS PVT. LTD, is demanding money for rectifying the fault., as they say that the unit is out of warranty .

BUT IS IT JUSTIFIED????????

Telephonic talk with Mr. NARESH[protected] & MR. SANDEEP ([protected]), made me feel as if BUYING AN ONIDA AC WAS THE BIGGEST FAULT OF MY LIFE AND THE CONSUMERS ARE THE MOST VULNERABLE AND DOWNTRODDEN PEOPLE ON THE EARTH.
THESE TWO REPRESENTATIVE OF THE ADONIS ELECTRONICS PVT. LTD. LUDHIANA NEED TO HAVE A SERIOUS TRAINING OVER THEIR LANGUAGE CONTROL, 'CAUSE SUCH HARSH AND LOOSE CHOICE OF WORDS BY THEM IS HAMPERING THE IMAGE OF THE ONIDA COMPANY.

I hope this matter shall be sorted out by the company as the earliers, 'cause the next step would be to take the matter to the CONSUMER COURTS, THE LEADING DAILY NEWPAPERS, A CAMPAINGN ON THE NET WARNING PEOPLE NOT TO BUY A ONIDA PRODUCT .

Thanking You,
Sandeep chhabra
[protected]
ludhiana