[Resolved]  Onida / Airconditioner — Not attaining the service within warranty period

Address:

North 24 Parganas, West Bengal

This is to inform you that i purchase a 1 ton a.c brand of ONIDA on 26/06/2009.Recently my a.c has got a problem of not cooling properly i lodge a complain at thier customer care center with complaint no [protected] on 01/06/2010.In this context i would also like to inform you the a.c is installed at my father's room who is a patient of subdural empyma and doctors prescribe to keep him in cool room.On last week i lodge a complain regarding this one service man came and advice us to properly handle the remote instead of resolving the origin of problem though we have used the machine for near 1 year.i would also like to inform that i lodge the complain again on 1 st of this month explaining them the gravity of the situation and ask for urgent service the customer care center gave me a ph no of a person named mr Biswanath Halder Head of the service (Kolkata North).I had a talk with him on yesterday morning he assured me that tomorrow definately service technician will visit your residence but today also no technician came to visit.My octogenerian father getting ill due to the terrible heat and his condition is very critical.Today itself i enquired at about 5p.m to customer care center of Onida but the call center executive again try to give me the number service center so that i can talk directly to them.My question is what is the necessary to keep such useless customer care center of a company like ONIDA,instead they can give the service center no to their customer and whats for keeping one year warranty period all is bhogus.I am therfore requesting you to look into the matter and ensure that no customer face such a terrible problem of getting service from so called renowned company.