[Resolved] Onida — Pathetic Service - Microwave | |
Absolutely pathetic service provided by Onida folks. I bought a Microwave oven around a year back. 3 months back the light bulb inside the oven got fused. I opened a complaint with the company service / call center for repair. After 5 days the technician came and asked me to take an AMC as the product was not under warranty. I like a stupid customer did exactly what he told me. He replaced the bulb and went. After a month of this service the light was not working again. Again I called up the service center and told them about the AMC as well. It's been more than 2 months and till now no one has turned for repair. Every time I call up the call center all that I am told is that it will be fixed today. But this today has never come. Also the call center staff is very rude as well, they shout at you if you crib too much. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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Onida Microwave Oven, 25L. Front door got stuck and not able to open. Your service personnal, Mr. Anand, Adhoni Services, Tambaram Sanatorium attended, by breaking the front door he opened. and gone. There was no response. He never takes the call on the Mobile which he has given. Suddenly when one day I tried from new landline, he has attended the call by mistake and referred his supervisor, one Mr.Prakash, Adhoni Services, Tambaram Sanatorium. I had lodged complaint no. 80300 in the first week of june'09. Now almost end of July. Repeatedly making calls. coming today, tomorrow is the response. Till now noone has turned up. I have bought in March'09, and still under warranty period. Asked me to enter into AMC. Within 3 months this is the situation. Is there any senior people to advice solution. With these type of service providers how to buy any product. I do not understand the setup of your Sales & Service operation. Iam feeling very sorry. Hope some of you reading this, will not buy Onida product at all. After sales service is really pathetic and very poor. By this time, I think Onida would have been used to these type of complaints. Hope they will be cool and do not mind also. As the people who spent lot of money is only struggling. Is there anyone to answer from Onida...
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MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093