Onida — Complaint not resolved even after 1 month & as per Customer Centre the call has been closed - Very frustrating & poor service

Address:

West Delhi, Delhi

Onida's customer service is the worst. They close the calls even without resolving the issue & when asked to reopen the complaint, they say they can't do it.
I have a one month old complaint (#[protected]) that is still unresolved. I had logged a call on 27th August for window AC's swing motor not working. The engineer who came to diagnose it said the Control PCB has gone bad & needs to be replaced. After 2 weeks another engineer came to replace the PCB & even that did not resolve the swing motor's issue. Instead the PCB that he brought was faulty & now the room temperature was showing as 60 & thus the compressor would not cut off leading to ice formation. On repeated compaints to the center incharge Sandeer (Ph: [protected]) he kept giving false assurances for two weeks that the engineer will visit tomorrow/day after tomorrow, but nobody has visited to rectify this issue till now. Call Center says the call has been closed & I need to contact service center & the service center incharge is not turning a deaf ear to my complaints. We have had to bear the hot & humid weather for one full month & if I cant use the AC when needed, I dont see a point in buying their products in future.