[Resolved]  Onida DVD Divx 5989 — The Product is good for nothing

I strongly Agree with the above customers.Even I am facing the similar issue with Onida..

I brought Onida 29" CTV CO29OXBS OXYGEN 600W and Onida DVD Dvix 5989 Player on 23/12/2007 in Vasanthan Co (North Usman Road, T nagar, Chennai-17)..

I had lot of issues with theplayer..I use to watch movies rarelly..It not even opened any DVD/CD movies after 3 months..

I Spoke(22/04/08) to customer service(Complaint No.[protected] for more then 4 times they asked me to contact technician in Tambarm, Chennai .

After four days they send a technician Named Laxman..He just made a note of the model of the player and informed me that the lens has gone bad..it will be replaced within two days and he went off...It took more then 7 days .I didn't get any response from him for 7 days.

I contacted tambaram centre again they promised me that the issue will be fixed within 2 days, But another technician(Prakash) came after 4 days, He said that their might be issue with the Mpeg board ..he took the board of and said within 7 days the issue will be fixed..It took more than 25 days and still the issue was not fixed..

I am contacting the technician regularly for the past 20 days and even spoke with the Manager Mr.Elamvaruthi.He too promised me that the issue will be fixed within 2 days...but 25 days gone nothing has been done to my issue yet..

It shows how worst customer service is.

To speak the truth..I hate Onida products nowadays.Here afterwords I don't even buy their products ..Even my family members and friends are going to do the same..
The service let me in deep frustration.I registered the complain on 22/04/08 Still nothing has been done...
I really wonder whether my issues will be fixed are not..

I have even post my feed back on their website and mailed to their corporate..

I really don't know what to do with this issue..

Ramanan
13235



Ramanan S K