[Resolved]  Onida / Hydromatic Washing Machine — Deaf ears to service request for a product in warranty

I purchased a Onida Hydromatic 60FS washing machine in January 2008. By May 2009 it developed a problem in automatic water release system. The product is still in warranty, but my complaint to the Onida service dept. has gone to deaf ears. I booked the complaint on 1st June, 2009 and was given a 2 days lead time for someone to come and attend to it. As on this date, 24-Jun-09, there is no response yet. How long is a consumer expected to wait to get the service center's attention? Onida is a Superbrand and this kind of customer care is pathetic and will only bring down the brand image. I cannot recommend Onida to anyone else with this kind of experience. Is any responsible officer reading this from Onida?