[Resolved]  Onida / Microwave Oven — buttons not working

I took the microwave oven to the “Onida House” for repair work on[protected] and submitted for repair work . They gave an the work will be over within three days and you can contact us and ask about the details and collect the item from them. On[protected] we called and enquired whether the oven is ready. They said the part has to come from Bombay and in two days it will be ready. Again I had to call on[protected],[protected],[protected] and they were asking me if I would you like to sell it off. I was ferocious on hearing this. They were playing games on us by talking like this. During Christmas time we very badly need it and frantically we were calling them but got irresponsible answers. Every time when we make the call they were telling within two days. Even now we are helpless. Today 19-02009 when we asked they have replied ‘within one week’. We do not know what to do. Kindly help us.